Love Lights Reviews

Name: Love Lights
Address: 39 Lullingstone CrescentIngleby Barwick, Stockton-on-Tees
Rating: 4.43

4.4 Rating 1,014 Reviews

85 %

of reviewers recommend Love Lights

Company Reviews

Questions

Metrics

4.4

Based on 1,014 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

(01642) 424844

Email:

sales@lovelights.co.uk

Location:

39 Lullingstone CrescentIngleby Barwick
Stockton-on-Tees
TS17 5GJ

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Love Lights 5 star review on 27th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The light is great and exactly what I wanted for my bathroom. However, I have to chase my order a number of times as there was little communication from Love Lights. It was only when I asked about my order after sometime, I was told it was out of stock and they were waiting for it to be restocked to send out. Overall my order took approx 3 weeks to come.”

Helpful Report

Posted 4 years ago

We are sorry your order took a little longer to arrive, under the currently circumstances we have adjusted our timescale to 2-7 working days and yours dispatched within 10 as some items are taking a little longer to arrive from our manufacturers due to reduced staffing levels and them not working to full capacity, we have also a note at checkout in yellow advising of further delays due to the impact of Covid-19 so please accept our apologies if you have not noticed this when you placed your order online. Once again please accept our apologies for the delay

Posted 4 years ago

“Lovely lights....thank you again for all your help and patience :)”

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Posted 4 years ago

“Needed a replacement glass shade arrived when they said many thanks.”

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Posted 4 years ago

“fabulous lights and great service during what is a very testing time for all online companies. thank you Love Lights”

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Posted 4 years ago

“Great company, great lights- very helpful!”

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Posted 4 years ago

“The lights i ordered were recieved, in good condition. The company advertised the items as "in stock" and work on a 2-7 business day delivery timescale. However these took 2 weeks to recieve. Come to find out that Love Lights do not stock them and order them direct from the supplier to be delivered to them and then they send them out. I'm sure this is the same for most of their products.... They need to be more clear and up front on their business operations if they're ever to succeed with improving these terrible reviews.”

Helpful Report

Posted 4 years ago

We are sorry your order took a little longer to arrive, under the currently circumstances we have adjusted our timescale to 2-7 working days as some items are taking a little longer to arrive from our manufacturers due to reduced staffing levels and them not working to full capacity, we have also a note at checkout in yellow advising of further delays due to the impact of Covid-19 so please accept our apologies if you have not noticed this when you placed your order online.

Posted 4 years ago

“Thank you Love Lights for my beautiful ceiling Light, super fast delivery, will recommend.”

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Posted 4 years ago

“Fantastic rapid service and highly recommended product , would buy again”

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Posted 4 years ago

“Excellent service. Speedy delivery and my wall lights are gorgeous”

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Posted 4 years ago

“Impeccable service from this retailer. I ordered some strip lighting but somehow I received the wrong length. However, after contacting the seller I spoke to a really very nice young lady who without any hesitation corrected my order immediately. All sorted, a very happy customer. I would definitely use this supplier in the future. Thank you.”

Helpful Report

Posted 4 years ago

“I wish Love Lights could have communicated better so say they were waiting for new stock to arrive. Otherwise everything was fine.”

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Posted 4 years ago

“Products great but service slow, and slow to respond to emails and delays in delivery. Phone wasn’t answered after a few attempts”

Helpful Report

Posted 4 years ago

Sorry your order took a little longer than normal, we are trying to update customers and return calls as quickly as possible during what has been an extremely busy period with a limited number of staff. Once gain please accept our apologies and we hope you are pleased with your new lights :)

Posted 4 years ago

“No worries at all. Easy to order and quick delivery.”

Helpful Report

Posted 4 years ago

“4 weeks later some badly packaged lights turn up. This was after emailing and calling numerous times and not getting a reply. I actually started the process of trying to get a refund when the lights turned up.”

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Posted 4 years ago

“Great looking lamp”

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Posted 4 years ago

“It took nearly two weeks from order to delivery, when you can get same day delivery with Amazon they need to ip their game.”

Helpful Report

Posted 4 years ago

Hi Stuart, Apologies that your order took a little longer that the 7 days to arrive by a couple of days, as mentioned online at checkout these dates may vary due to the impact of COVID-19 on our manufacturers workforce and also our own, if this was not noticed at checkout then please accept our apologies for this.

Posted 4 years ago

“Beautiful light. Arrived well packaged. Had to wait a while for delivery. I already have the small lamp to match.”

Helpful Report

Posted 4 years ago

“Excellent service. Had to ring in for assistance and spoke to Lindsey who was so helpful and friendly. A credit to Lovelights. Did everything she could to sort my query. Ordering was painless; excellent communication. Received the order on time and love my choices. Wouldn’t hesitate to use this company again. Thank you.”

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Posted 4 years ago

“beautiful lights and fast delivery delivery.”

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Posted 4 years ago

“Very good service. Correct items received. Good price.”

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Posted 4 years ago

Love Lights is rated 4.4 based on 1,014 reviews