loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.17

1.2 Rating 2,394 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,394 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not book with this company we arrived at an apparently 4*hotel was told it was a kids resort only to find everything was closed was told we could enter facilities for free if you couldvfind one open that is but when it came to they all wanted to charge ,we stayed at the magic sports resort ,do not stay here it's appalling I will be contacting love holidays to complain to them if that does not work I will take it to watch dog”

Helpful Report

Posted 1 month ago

“Don’t use love holidays for holidays got faro with 5 people no transfer to go to hotel waiting for transfer 1half hours had to get taxis same return to faro no transfers contacted transfer company they said they got no booking love holidays have still not refunded my money for transfers from loveholidays I would not recommend loveholidays for any holiday”

Helpful Report

Posted 1 month ago

“Do not waste your money with this company. They booked our flights on different days to our hotel check in and check out dates then refused to help or give us a refund, they said it was our problem to change the flights if we wasn’t happy even though they APPARENTLY booked us a PACKAGE holiday. Absolute disgrace. No holiday and no refund. Customer service is disgusting. They just want your money, they don’t care about your family’s holiday”

Helpful Report

Posted 1 month ago

“The worst company ever. We booked holiday in June. On Saturday the 19th when we arrived in the hotel we were told hotel is overbooked and they send us to alternative hotel 4.5km away from the one we booked and is nothing as the one we bookend. They told us booking window was closed in February however Loveholdays didn’t and let customer overbooked. After complaining so many time via chat and emails all the reply they gave us is speak with the hotel and ask them to sort the issue. The most unreliable agency and I will never ever book with them.”

Helpful Report

Posted 1 month ago

“We paid for private transfer ended up on shuttle bus £46 scammed”

Helpful Report

Posted 1 month ago

“We booked an all inclusive holiday to Tunisia with Love Holidays. We arrived at the hotel and it was certainly not as advertised. The hotel (Shem Village) should come with a health warning! The hotel room was like a dungeon and not like the image of the one we supposedly booked. The complex was poorly maintained, the pool was slimy, the bar and resteraunt was like school hall serving food which was not identifiable and of very poor quality. We stayed an hour, tried explaining our problems to the most unhelpful member if staff. We wasn't going to spend any more time in this awful place, so had no choice but to find better accommodation. All the other hotels in the area were booked up so paid extra for an apartment for two days before booking the next available plane home. Tried speaking with a LH representative who wasn't helpful at all!! Won't be using Love Holidays again and will be advising everyone else not to use them. Spent a lot of money for a 7 night all inclusive only to arrange additional accommodation and an early flight home! Disgusting!”

Helpful Report

Posted 1 month ago

“Do not book with loveholidays. Airline changed our flight I accepted the flight change which meant that we needed to stay an extra night in our hotel. Love holidays wanted to charge me €700 more to stay an extra night in hotel, I explained that I had rang the hotel directly and explained the flight situation and they were only changing €200 for extra night. They would not help at all so I cancelled the entire holiday. They are scammers and will take your money at the first opportunity they get. Never again will I use them.”

Helpful Report

Posted 1 month ago

“Don’t bother using their service they are as bad as 🐕 💩 Robbing you and no customer service to boot, I’ll leave a review on every single account possible! Absolutely atrocious…. Word of warning they mis advertise hotels based on (second hand info) info they present on their website not being their information, honestly you do yourself a favour and stay away Many more reviews incoming 😎”

Helpful Report

Posted 1 month ago

“Don't deal with this so called company, they will steal your money at the 1st opportunity and you can't do nothing because they have you on a leash by paying monthly settlements. I have booked a 10 nights 5 🌟 all inclusive with flights ant airport transfers for 3 passengers in Dominican Republic. After few weeks we get an email saying that the flying company cancelled our return flight so they need to book another flight saying that maybe I have to pay something extra and there's no refunds from the hotel. I reply that I'm happy with that and they booked for us a flight one day earlier with no extra money. I thought that maybe the hotel policy is "no refunds" so we were thinking that our checkout is at 12:00 o'clock and our transfer for the outbound flight is at 15:00 o'clock so we would enjoy lunch and a few drinks for the 3 of us and no need to wait 3 hours on the reception with baggage that's because we have paid for 10 nights but unfortunately we are leaving after 9 nights. And here's where we get it wrong, because the so called company above changes our checkout 1 day early. So the hotel doesn't get my money for one day extra and I don't get the refund. At this point my money are going in their pockets and they are telling me "we are sorry for your frustration, is been a pleasure chatting with you today, have a good day". They don't even try to meet me at half way ( a voucher or something similar). Just told to shut up and take it. Lesson learned. Never again with those thieves. Date of experience: 17 October 2024”

Helpful Report

Posted 1 month ago

“Sorry but our family have booked with love holidays we will never ever book again after changing our Hotel as we wanted salou,the list is endless on this trip our transfers left me stranded at our hotel even though we had a private transfer our airport should have been changed when they sent us email for the new hotel our transfer was 2 hours away I'm disabled and had to ring around email to see where he was apparently there was a accident when he arrived at this point we was a hour half late at this point we knew we would miss our flights so I'm crying at this point we was in traffic j asked the Spanish driver to call the airport as we were in a 70 km standstill near Barcelona this man nearly went in the other side if the road he had fallen asleep but my partner seen him on his phone at this point I screamed told him I'm anxious and need the toilet when we arrived the gate was closed I'm disabled and had to run which absolutely killed me I needed the toilet but had to go through security our plane was boarding so I was so relieved the hotel we had was a dive staff were rude our names were not down when we had arrive at 2 in the morning so that holiday was hell,we were full board but had to eat out last 4 days so spent 500 euros on just food drinks were made with tap water I'm still poorly now seeking medical attention with bloating sickness hot cold sweats constant toilet trips food was awful 😖 never stay at pineda palace hotel Barcelona it's not a 4 star wouldn't put a animal in that room beds were hard fridge broken 4 th floor lifts kept breaking or either full with people. Never again I've made a complaint total shambles sorry I've spoken with friends and family to never book you through love holidays I will be taking it further as our private transfer nearly killed us going over cones on the motorway it's made me feel like bever going away.”

Helpful Report

Posted 1 month ago

“If I could give love holidays a 0 I would. We arrived at our hotel to be told there was no room for us. 2 nights we had to spend at another vile hotel. I spent the majority of the holiday on the phone to love holidays. Constantly told someone would call me back, nobody ever did. Contacted the post holiday team who couldn't care less. No apology, no offer of compensation NOTHING!!! Will not be booking with them again”

Helpful Report

Posted 2 months ago

“Great company everything went smoothly from start to finish and at a bargain price”

Helpful Report

Posted 2 months ago

“Love holidays do not check hotels and claim hotels offer services they don't like air conditioning. Very poor experience using love holidays and the customer support was poor. I sent photos of the hotel room with a urine stained mattress and blood stained sheets which i was expected to sleep in. Love holidays said this is acceptable in a 4 star hotel”

Helpful Report

Posted 2 months ago

“Can I leave 0 stars? They advertised a 4 star hotel with spa, fitness suite, sauna, tennis courts, table tennis, pool table, 3 swimming pools, top quality food, transfers to and from the airport. ALL LIES AND DECEPTION. The hotel resembled a bomb site broken steps, broken tiles, peeling wallpaper, cracking plaster, cigarette burns in the carpet. That’s not all - our room stank of cigarettes, the patio door broken and hanging off. Mould in the fridge, bare wires hanging out of electrical sockets, excrement on sheets and towels, the bed crawling with bed bugs. Two hours trying to contact the emergency number. We needed to be moved to another hotel. The response? Nothing to do with us, we can’t afford reps in resort so sort it yourself. No mechanism for complaints until you return home. After sending photos several times because they keep losing them they offered compensation ———————£36. Well, not offered, just tried to pay into my bank account and force me to accept. CON MEN, CROOKS AND SCAMMERS. No wonder ABTA won’t deal with them now.”

Helpful Report

Posted 2 months ago

“Do not book withis company terrible customer service to many problems to list this company take ur money then leave u stranded to sort out ur own problems hqve spent most of my holiday trying to get this resolved with customer services which are not uk based they promise to call back but do t u explain situation which in our case they overbooked hotel which apparently they do a lot then tried to bump us to a hotel out of area which couldn't meet our needs as one of us are disabled then we had to pay out of pocket for other hotels spent days trying to sort this with. Customer services which got no help at all have all emails and recordings from contact with them do not book with love holidays nightmare co.oany they have no managers to speak to and refuse to give head office contact number and are still trying to sort this out and we are now back home booking ref with love holidays 8870508”

Helpful Report

Posted 2 months ago

“It would probably be easier to say what went right than list everything that went wrong! I have used loveholidays multiple times in the past years, however it seems you don’t realise the true customer services support until you have a problem. Which we did! It has now been over 40 days since I submitted a formal complaint to Loveholidays, which included detailed bullet points and photographic evidence. Unfortunately, their customer service has been inconsistent and unproductive. I don't believe I've spoken to the same representative twice, and I've found myself repeatedly explaining my situation. During our stay at the resort, I encountered a serious issue when I called the emergency line due to the presence of black mould in the pool, which posed a significant risk to my health, given my lung disease. To my horror, I was informed that there was nothing they could do to assist me or move me. Additionally, it took 40 days for me to receive a Data Subject Access Request (DSAR). Loveholidays has also been unable to provide any reports or dates related to their last visit to the resort where we stayed. This is likely because, during our time there, we were informed that Loveholidays hadn't visited in what seemed like a long time, if ever. While Loveholidays appears to be placing the blame on the hotel, I hold them accountable as the sales representative for the package holiday, and the entity to whom we entrusted our payment.”

Helpful Report

Posted 2 months ago

“Holiday in Turkey in December 2024 My father had asked me to buy a Holiday, so we can travel to Turkey in December 2024. However Community Matron from London Borough of Redbridge had advised my father and myself, (after I have already bought the Holiday Package) that my father is not capable to travel anywhere, as my father is dependent of constant Oxygen Supply. I was advised by Travel Agency - "Love Holiday" Customer Advisor, that if I will not pay the Full Cancellation Fee, the Legal Team from "Love Holiday" will sue me. So I have paid £407.78 to settle the cancellation process. Also I have paid Wizz Air £215 (39kg excess luggage fee) and £48 (sitting together at the plane with my father). These money (£215+£48) were not refunded to me by Wizz Air. Love Holidays advised me to contact Wizz Air regarding (£215+£48). Wizz Air advised me to contact Love Holidays regarding (£215+£48). So in total I have lost £407.78+£215+£48=£670.78 for the Holiday, which was booked in December 2024. The Holiday was booked for 16.12.2024 till 31.12.2024. I just wanted to get my money back as per Consumer Rights Act 2015. I am British Citizen and I pay my taxes in full every year. Kind Regards Aleksandr Targanov”

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Posted 2 months ago

“Wrong times advertised. Wrong baggage stated; so pay more, when you book in with airline. Wrong rooms when you arrive ( at stupid o'clock, so you can't do anything until the morning. Can only chat with a bot. The list is endless! Second time with these, thought I would have learnt!”

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Posted 2 months ago

“We booked a holiday at the Hollywood mirage in Tenerife and on the 2nd night of our stay our hotel room was broken into and we were robbed This was a very distressing and disturbing event as we were in bed (duplex room ) What is more concerning is it is a common problem at this hotel and the rooms are very easy to break into Even more concerning is the total disregard for guest safety and total lack of customer service from the hotel management and love holidays”

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Posted 2 months ago

“I’ve always used Love Holidays and never had any issues—until recently. Two weeks ago, I made a new booking, but due to an error with my iPhone, my surname was incomplete on the booking. I noticed it immediately and contacted the agency for help. Their response was extremely disappointing. I was told I needed to pay £307 to amend the name, which included £282 as an airline fee and £25 as an agency fee. Curious, I reached out to the airline directly, and they informed me that they don’t charge for name corrections. However, because I purchased the ticket through Love Holidays, the agency had its own fees. This really shook my trust in the company. What frustrated me the most was the complete lack of understanding or flexibility from the agency. They didn’t show any empathy or attempt to make the process easier. When I asked if I could pay the fee in installments, I was told no—everything had to be paid upfront. I’m deeply disappointed with how this was handled. If you want to avoid these kinds of issues, I suggest booking directly with the airline or finding another agency. The airline doesn’t charge for minor corrections, despite what Love Holidays claimed. The £282 “airline fee” for adding a surname is absolutely ridiculous.”

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Posted 2 months ago

loveholidays.com is rated 1.2 based on 2,394 reviews