Name: loveholidays.com
Rating: 1.18

“I booked my vacation to Corfu with Love Holidays one year ago. I have been waiting all year for this trip. On the last day before the trip I found out that my hotel is closed and Love Holidays didn't even bother to let me know about it. How did I find out about it? And I inadvertently found myself reading other people's reviews of the company. What people flying to another country and finding a locked hotels doors. I also tried to contact my hotel and found out that my hotel was closed. So be very careful when you booking your vacation with this company. I tried to contact them but all phone numbers do not exist and cannot be found with email is well.”

Helpful Report

Posted 4 years ago

“Still waiting for my refund for flights which were canx over 18 weeks ago. You can get hold of customer services as they have turned thee phones off. If you are lucky you can get hold of them via chat, but they only talk to a certain amount of people a day. I waited for 5 hours online to speak to them only to be told i would have to wait for them to contact me. don't every use this company unless you want to kiss your money goodbye”

Helpful Report

Posted 4 years ago

“Very dissapointed! Booked a 10 dayholiday in Turkey for some well needed relaxation. On arrival at the hotel we were forced to pay 250 euro extra for a room that we booked for already through Love Holidays! We paid for a room with a balcony and a jacuzzi bath, on arrival the hotel gave us a below basic room with two single beds, a tiny shower and two small little windows. The shower were full of mould, window handle broken and the electric cables with hanging out of equipment... They advised that Love Holiday only paid them for a basic room even though our confirmation stated balcony and jacuzzi bath. Lie one - the hotel didn't even had balconies! Lie two - the only rooms with jacuzzi baths is in the suites! Lie three - the hotel didn't even had a restaurant or bar facilities, we had to walk three hundered meters to a complete different hotel to eat and get our drinks. We had to pay the 250 euro exra to have the comfort we paid for! What a JOKE! And worst we weren't the only ones that got sold a package that didn't exist! I had to make god knows how many calls and send loads of emails while I were suppposed to be relaxing!! Relaxing that never happened! SUPER SUPER DISSAPOINTED! Not even compencation for all the drama!”

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Posted 4 years ago

“Please do not use this rip off company. Messaged me to say my hotel would not be open this year but they will sort alternative accommodation. A week before I was due to fly they messaged me to say my holiday was cancelled and offered me a refund al.ost £400 less than what I paid for the holiday as they said the flights were still going ahead. After numerous emails and live chat no joy whatsoever . They will never get another penny of mine”

Helpful Report

Posted 4 years ago

“If I could leave 0 stars I would! We booked a holiday through loveholidays, only for it to be cancelled a day after paying for it, 2 days before departure. We were told the Ryan Air flight we were booked on was cancelled and that we should request a refund directly from them. Loveholidays were UNABLE TO PROVIDE PROOF of this correspondence. On contacting Ryan Air we were told the flight was NOT cancelled and we were still booked on it and as such we wouldn't receive a refund. Having gone to the trouble of booking time of work/getting dog sitter etc, we decided to take the flight anyway, however after 4 HOURS of loveholidays "live chat" service and them REPEATEDLY LYING about the booking details and cancellation, and refusal to escalate to management or provide a phone number to call, love holidays REFUSED TO GIVE US THE EMAIL ADDRESS USED TO MAKE OUR FLIGHT BOOKING and as such we couldn't take the flight, even though we'd paid for it and were booked onto it. In the end we re-booked the outbound flight and managed to obtain the email address used to make the booking from Ryan Air once we got to the airport (not our email address as loveholidays repeatedly claimed, but one RANDOMLY GENERATED by them). We ended up booking the (same) hotel directly at the airport, and taking the holiday love holidays had failed to provide us. They have left us out of pocket and meant that our relaxing holiday started with a whole host of unnecessary stress. We have no idea why loveholidays would have cancelled the holiday. The only thing I can come up with is that they wanted our money in their bank account (they tried to offer us vouchers for the hotel refund). I understand that travel companies are struggling at this time, but so are the rest of us. We had gone to great lengths to organise a safe holiday in a stressful time. There is no excuse for taking advantage of us for their own gain.”

Helpful Report

Posted 4 years ago

“I have a package holiday booked to Mexico for 23rd Oct 20 and have been advised by the flight provider of changes to flight times. On looking at the changes we realised that the connection flight departed before the first flight arrived and therefore made the journey impossible. We contacted the flight provider who informed us that there were no alternate flights available but would only refund costs via Love Holidays. We have been trying to contact Love Holidays since July to discuss alternatives but they have been uncontactable until today where we have been informed that although the flights do not connect we will still be charged and if we choose not to take the flights and cancel the flight charges will not be refunded. We are at a loss about how we can talk to someone/ anyone and get a common sense solution as the impossible flights will cost us in excess of £2000. Useless company with a useless website and impossible call service.”

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Posted 4 years ago

“Never again! I hope the robbing bstards and Ryanair go under! They cancel our holiday to the canaries but the airline refuse to refund as the flight still left without anyone on it! How does that work!? Lesson learned”

Helpful Report

Posted 4 years ago

“A terrible company !!.... If I could give minus stars I would. Firstly, They will sell you a holiday that you probably cant go on. In my case, they cancelled me a day after i paid the full balance, I am still waiting for thousands back 3 months later. Secondly, You will find it impossible to speak to anyone for resolution. They have stopped their phone lines and the only way you can contact them is via online chat, which either keeps you on hold for an average of 16 hours, or you cant get on it in the first place. Lastly, they have now taken themselves off the ABTA membership, which essentially makes it more difficult for customers to get their refunds back. Make no bones about it, thats a despicable way to treat customers and to be in business. I could go on for pages and pages of how downright terrible these people are but but it stresses me out, as it already has done over the last 12 weeks. Unfortunately, foreign travel over the next year or so will be dodgy at best, so keep hold of your money until its right. Hopefully this horrible company will be no longer, but keep an eye out for what name they restart with and avoid”

Helpful Report

Posted 4 years ago

“Terrible!!! Sold us a “package” holiday to Turkey in October 2020. Once the UK travel advice changed to against all but essential travel, Love Holidays informed us that we potentially could cancel, but recovering flight cost (c. 750) is our problem. After that they had a nerve to say that their admin fees are non refundable. Lesson learned. NEVER AGAIN!!!!”

Helpful Report

Posted 4 years ago

“Scam scam scammers ... Do NOT book with them ... It is a scam, you will loose your money. I made a reservation in August 2020, and the trip is scheduled for November 28, 2020 ... Out of curiosity I looked for the reviews after I booked obviously and they were bad, I knew something was wrong. Then I decided to cancel the reservation on September 30, 2020 ... Now they say that my trip is in less than 28 days ( Is a Lie, is in 2 months) and the message say that they will not refund the money ... When I call, is the same recorder message, nobody ever answers, when I send messages through the page they DO NOT respond and when you use the Chat the message is the always the same ... DO NOT use this website ... It's a fake.”

Helpful Report

Posted 4 years ago

“As already described by others, LoveHolidays have been entirely wanting in connection with cancelled holidays, but in particular the flight refunds. They currently maintain at least in my case that they are waiting on my refund from Ryanair first - but Ryanair refunded them nearly 3 weeks ago. I know this because linked to my booking were some additional seat change fees that I paid for separately. I noted the refund of these several weeks ago and received an email from Ryanair advising the refund had now been repaid. Ryanair was able to provide me with the references used for the entire booking upon request and this confirmed two separate payments were recorded (one for the original seats and another for the seat changes). One of the credit card details matched a card in my possession so I've got a clear link between refund and payment card, but interestingly the second reference was not to the one that I originally booked with but to a completely different card number that I did not recognise. I was confused by this but after reviewing the earnest pleas from Ryanair in relation to this it seems LH probably took my original payment directly but then paid Ryanair with a different card - so despite their protestations to the contrary, my contract for services was most definitely with LH and is not negated by them advising me they just act as a go-between, who need to recoup their payment upon my behalf first. It’s one contradiction after another on the chat service. I’ve sought transcipts of conversations but they never materialise and I've even experienced one agent telling me the other is simply wrong. Whatever is going on here seems incredulous and wholly unethical. Initially, like many, I had listened to LH protestations about non payment from Ryanair, but to be honest I’m now of the opinion this is an exercise in trying to deflect legitimate responsibility. They are a package organiser – or online travel (OTA) despite what they may now be claiming (at least they certainly were when I booked) but continue to shirk their duties and responsibilities here. From the outset they have delayed processes, waited for customers to pay before then cancelling holidays almost immediately, illegitimately blamed others for the problems, and now highlight the credibility of their own staff who seem to be turning on each other. If LH do read this please start to act ehtically and morally - you owe it to your customers but also your own staff. You are a business, but many individuals are struggling with financial issues that you could help alleviate.”

Helpful Report

Posted 4 years ago

“I booked online as the person I spoke to Valerie Burton had an extremely aggressive approach in making me book the holiday. We don’t need any of that on the phone its not helpful and you know what, you need to review your staff she didn't come across as helpful”

Helpful Report

Posted 4 years ago

“Never again. 1. No clear information was send re how many bags included. We did spend extra €200 in relation to this; 2. Transfer cost was double more expensive, if we would be taking first Taxi from the street; 3. Transfer car (transfer company) from airport to Hotel was with broken air conditioning and burning system, so 1 hour travel in +33 outside; 4. We have lost a half day of our time solving back transfer issues. Hotel was stating , that no drivers from Love Holidays Transfer company at morning time. We send a email directly to Love Holidays - no any reply at all. 5. Highly not recommended.”

Helpful Report

Posted 4 years ago

“No holiday, no money back, no communication from Loveholidays. It is no longer a member of ABTA. Don't book with Loveholidays.”

Helpful Report

Posted 4 years ago

“I've only given them 1 star coz it wont let you give 0 stars. I've spent 6 months fighting for a refund. Cant speak to anyone. Cant get anyone to answer. Sole destroying company”

Helpful Report

Posted 4 years ago

“Booked a package holiday with Love holidays ... NEVER AGAIN !!!! Our return flight had been changed by two days... within 4 days of our departure date. contacted love holidays for advise via the online chat which felt like we were talking to a school child !!! stated they would get back to us within 72hrs.. which appeared to be a standard response. Needless to say we heard nothing back from them. So we attempted the online chat again.. which took some time to get through and asked if it was possible to extend our hotel stay by two nights. Love holidays said they would enquire with the hotel and get back to us through the manage your booking section again within 72hrs... of which, if we had waited would have taken us past our departure date !!! Again we heard nothing back So we took matters into our own hands and contacted the hotel direct to ask if we could extend our stay for a further two nights, the hotel responding straight away with a positive confirmation. We then accepted the new flight schedule and extended our holiday for a further 2 days. Luckily we took matters into our own hands and had a lovely holiday even in these current times. I very much doubt I would ever book another holiday through Love Holidays !!!”

Helpful Report

Posted 4 years ago

“F**king love holidays.....don't go near this absolute shower of thieving illigitimate morons. We have finally had our e-mail to tell us that our holiday is cancelled....this is what they say when I click to get my refund. Request submitted Thank you for telling us that you would like a refund. Here’s what will happen next: 1. We have immediately stopped any future payments from being taken in respect of your original booking 2. We will notify you once the refund has been processed. We're working through bookings in departure date order. We’ll process your refund within 8 weeks of your original planned departure date. Please do not submit a chargeback or legal action in respect of this refund amount as we will need to pause processing your refund to complete the other process you have initiated to avoid double payment issues arising. As a reminder, flight refunds are currently managed directly by the airline, and we have a separate process for forwarding refunds received for these. Any refund amount will be transferred to us first by the airline and then we’ll transfer it to you within 5 days of receiving it from the airline. More information can be found...blah blah. Totally unimpressed with the first statement. They made sure not to send me a cancellation notice until they had taken my final payment which I had to pay otherwise they then say I had failed to pay so don't get any refund. They stopped taking bookings for Vegas at the beginning of September so they f**king knew then the holiday wasn't happening. Then they add a clause to warn everyone not to get charge backs or take legal action....is this even legal.....Don't touch this company with a barge pole. They even left ABTA so that they didn't have to follow any code of conduct.”

Helpful Report

Posted 4 years ago

“DO NOT BOOK with them. Totally incompetents This is my second review and I decided to write it after discovering that they sold me a holiday for 6 people for 14 days and they never purchase any bag with it. Who goes in holiday for 2 weeks without a need for a bag? this is now going to cost me 200+ euro more. I have already complained and they have even answered my previous askign to contact them...however, the contact details they provide do not work and do not allow to contact them for the issue. The chat customer service is useless as they asked me to sort out all the issues directly with Ryanair, Hotel and transfer...they just take your money and leave you alone if you have any issue!”

Helpful Report

Posted 4 years ago

“We received a notification from Love Holidays that due to Covid or hotel booking had been cancelled, this was 2 days before we were due to arrive there. I contacted the hotel as we have stayed there many times and they said there wasn't a problem at their hotel, but LH had decided to cancel all of their bookings. Tried CHAT and was told they would be in touch. I came to a private arrangement with the hotel and have now booked in the hotel. Tried chat again to be told the in resort team are the only ones that can help, looks like I will probably be back home before the in resort team get in touch. All I want is the money back I have them 9 months ago!!”

Helpful Report

Posted 4 years ago

“We received a notification from Love Holidays that due to Covid or hotel booking had been cancelled, this was 2 days before we were due to arrive there. I contacted the hotel as we have stayed there many times and they said there wasn't a problem at their hotel, but LH had decided to cancel all of their bookings. Tried CHAT and was told they would be in touch. I came to a private arrangement with the hotel and have now booked in the hotel. Tried chat again to be told the in resort team are the only ones that can help, looks like I will probably be back home before the in resort team get in touch. All I want is the money back I have them 9 months ago!!”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

loveholidays.com Reviews