Saranghae Skincare Reviews

Name: Saranghae Skincare
Address: 2 Sheppard Avenue East, Floor 20, Toronto, Ontario
Rating: 4.82

4.8 Rating 915 Reviews

95 %

of reviewers recommend Saranghae Skincare

4.8

Based on 915 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have definitely noticed a difference since using these products. The little crow's feet around my eyes are just about gone. I can’t believe how in such a short time of using this product (and I’m not the most disciplined with using it), that I am already seeing a noticeable improvement. It’s the only product I’ve ever used that I actually saw a difference. It’s kind of exciting actually.”

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Posted 5 years ago

“The customer service is outstanding. Quick response time, super flexible in regards to scheduling product orders. Best of the product actually works.”

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Posted 5 years ago

“I have never had to wait more than 1 day to get answers to my questions or orders. I appreciate that and I appreciate your product!”

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Posted 5 years ago

“Everytime I write for help with my order I receive an email within 24 hours assisting me in exactly what I need. They do not force you to have your items shipped in their timeline but you can tell them what you want. Very very customer service centric!”

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Posted 5 years ago

“Love love my Saranghae!💗 Their customer service is beyond my expectations-quick to respond to any and all questions. And the products are amazing!”

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Posted 5 years ago

“Karen Wilson has been phenomenal with her customer service, she answered all my questions, thank you!”

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Posted 5 years ago

“I’ve used it now for almost 2 years and it’s amazing. I’m 40 and have struggled with adult acne and rosacea since I was a teen. I’ve always hidden my skin behind makeup because it was such a mess. These products have made such a difference that I can now leave the house without foundation or concealer and feel confident about my skin. And I received my first ever skin compliment earlier this year (and not by a Mary Kay sales rep ;)). She said my skin was so bright and beautiful. Now that’s a first! Thank you Saranghae!!!! PS it also got rid of the start of crepey/hooded eyelids. I find the quality of the product and value to be excellent.”

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Posted 5 years ago

“I received the Saranghae extremely well-packaged Complete 5 Products. After one night using the routine, my skin was so remarkable and extremely dewy, plumped and firmed. I was truly amazed by the outstanding products and how you packaged it. I am looking forward to receiving my next bundle and also the exclusive free gift for VIP members Cloud 9 Exfoliating Face Towels. Maureen Codrea - Johnson”

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Posted 5 years ago

“I absolutely love this kit! It’s the best thing if you want a great product all in one box! Easy to follow and best of all its great for my skin. Oh, I’m going through chemo right now and it has kept my skin wonderful. I’m even using it on my arms and hands. Thank You Saranghae!”

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Posted 5 years ago

“First of all, I LOVE these products. With consistent use, the difference in my skin is amazing. What makes them even better? The customer service. Any time I need to update/change/delay an order, I send a quick email and Karen gets back to me almost immediately. Nothing is ever an issue, she updates my account to reflect my product needs and everything is dealt with quickly and efficiently. It really is one of the easiest subscription services I’ve ever used. Bravo Saranghae for not only having wonderful products, but also nailing the customer service! Your team are a credit to your company name!”

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Posted 5 years ago

“There was an error in ordering and they had fantastic solutions. I love the product, but love the customer service product even more!”

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Posted 5 years ago

“I’ve been using the 5 steps for over a year now and I love it!!! My skin glows. I have fair, sensitive skin and it works well for me. My favorites are the firm and lift cream and the eye cream.”

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Posted 5 years ago

“Saranghae customer service is top notch! Great response time and always so helpful.”

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Posted 5 years ago

“I recently asked for a Senior discount at a shop and the sales lady’s eyes opened wide. She said, Really?! You don’t look old enough to be a Senior! Your skin is beautiful! I replied, Saranghae! Gamsahamnida!”

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Posted 5 years ago

“My skin and face love the complete 5 step from saranghae. I suffer from rosacia but since I have been using this product, I have no issues, it is an outstanding product.”

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Posted 5 years ago

“I love all the products from Saranghae! I admit I don't use them as consistently as I should but I love that the products are great for my sensitive skin and the fact that it is a whole skin care routine set up for me to do in 5 minutes. As someone who is new to proper skincare, this was a very convenient, efficient, and easy way for me to learn about the different products needed for good skincare and why they are necessary (I like the booklet that explains the steps of how to use and what they are doing for your skin). I would definitely rate my experience with Saranghae to be 5/5, not just because of the products, but also because of the service. I remember my shipment in December came in just 2 days after ordering and everytime I've reached out to Saranghae with a concern about needing to delay my next shipment, I always get a friendly response the next day accommodating to my needs. I like that I am speaking to an actual person, when I read the responses, not only my concern is directly addressed but usually I get asked how I like everything and I get informed of what is new and upcoming with Saranghae. It's been a great experience overall and I feel I wasn't just some random customer that bought a product from a while back, so thank you for letting me know that my questions and concerns matter to the company.”

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Posted 5 years ago

“Cant view to maybe order”

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Posted 5 years ago

Hi Kathi, thank you so much for your interest in Saranghae! We would love to help you with your order. You can view all of our products on our website. You will see options for VIP memberships, as well as single items that are available to purchase. We are having a special Mother's Day promotion, and would love for you to check it out and save on your purchase! You can use the following link to head over to our website. https://www.lovesaranghae.com/products If you need further assistance, you can email or call our excellent customer care team. 1-855-895-4344 or customercare@lovesaranghae.com

Posted 5 years ago

“Great products, seeing significant improvement in tone and texture!”

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Posted 5 years ago

“LOVE the products and the service is AWESOME!!!”

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Posted 5 years ago

“I have experienced wonderful customer service with Saranghae. My rep always responds quickly and is always very helpful. I find the products to be competitive in price. Orders are received in a timely manner. Love the product!!!”

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Posted 5 years ago

Saranghae Skincare is rated 4.8 based on 915 reviews