Saranghae Skincare Reviews

Name: Saranghae Skincare
Address: 2 Sheppard Avenue East, Floor 20, Toronto, Ontario
Rating: 4.82

4.8 Rating 915 Reviews

95 %

of reviewers recommend Saranghae Skincare

4.8

Based on 915 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The eye cream caused not only redness and swollen around my eyes it also caused eyes to also get very red and totally dried out my skin ... I can't put anything on my face to relieve it till the redness and stinging goes away except for petroleum jelly ... had to wear sunglasses to hide tge red eyes and swollenness looked like Rocky in the final round minus the blood and sweat ....I don't know what ingredient in this skin care line is poison to my skin, but I saw I am not alone with this unfortunate reaction...”

Helpful Report

Posted 1 year ago

Hi LB, We'd like to learn more about your reaction. Although it is possible, we've never had any reactions or complaints close to what you've described. At the very least please contact us at customercare@lovesaranghae.com and we'll fully refund your purchase. Again, we'd like to learn more about how you were using our eye cream and how your skin reacted. thank you.

Posted 11 months ago

“I love their skin line!! It is literally a face lift and a bottle.🩷💕🩷!! I do not give reviews, and I am a farm girl and military girl with no sunscreen and my face looks amazing🥰. A smoker and a diet Pepsi drinker very little water, and my face and neck look great. Highly recommend the collagen lotion.! Always receive my shipment quickly, which is also a bonus. I do not believe in signing up for a subscription do not like to be tied up with some thing old school.🤣”

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Posted 1 year ago

“ALL SARANGHAE PRODUCTS ARE AMAZING HIGHLY RECOMMENDED MY SKIN LOVES THIS PRODUCTS! THANK YOU”

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Posted 1 year ago

“Good afternoon, I have a testimonial I'd like to share with you folks at Saranghae. First of all, I am 71-1/2 years old and have been using Saranghae products faithfully for nearly 10 years. Today after I received a Hydrafacial procedure at my spa, I asked the aesthetician for some advice on other procedures that might help keep me looking younger. I received the nicest compliment I've ever received in my life! She said, "well first, who does your Botox injections?" I was incredibly happy to tell her I have never, ever had any Botox injections! I attribute my younger-looking skin completely to Saranghae products! I wanted to thank you for your wonderful products and the fact that they actually work, is amazing! Keep doing what you're doing and I'll keep passing out the kudos to anyone who asks about my facial care regimen. Thank you!”

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Posted 1 year ago

Thank you so much Karen for your long-time loyal support of Saranghae! We are so happy to hear that our skincare has helped your skin and received wonderful feedback from your aesthetician.

Posted 1 year ago

“I love Saranghae!! I began using it about 6 or more years ago and wouldn't think of discontinuing. The company is so helpful when needed, and the products, price, automatic shipments are just the best! I am constantly told that I look years younger than my age, and that's due to Saranghae. Thank you!!!”

Helpful Report

Posted 1 year ago

Thank you Mary for being with us for 6+ years! We are so thrilled to hear about the wonderful comments you are receiving from people you meet :) Our Auto Renewal shipments are great so you never run low on your skincare products!

Posted 1 year ago

“The customer service is always outstanding. USPS lost my shipment but I messaged customer service and they immediately shipped out a replacement and added a complimentary item. Such great service!”

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Posted 1 year ago

So sorry to hear about the lost shipment. Happy to hear our Customer Care Team was able to assist you :)

Posted 1 year ago

“All Perfection!💖💝”

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Posted 1 year ago

“I have used Saranghae for about 5 years now and it keeps my skin more supple and hydrated esp with the cream for nite time!!! I will recommend this product to my friends who wanted to try it!! I Love the product and made me happy with the results!! Cannot wait to try the Vit C serum and the new glow products!!!”

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Posted 1 year ago

“I have been using this product for about 10 years. I love the purity of the products and the way they leave my skin feeling silky. I use the 5 step skin care routine. The product arrives promptly and is always packaged carefully so there is never any damage.”

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Posted 1 year ago

“5 yrs and counting! BEST decision Ive made in a LONG time! Life long customer here!!! NOTHING compares!!!! My skin is better now than when I was young!!!! I can customize shipments, adjust my products and never have any issues! TRY IT!!!!!”

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Posted 1 year ago

“I'm very happy with the product line. Currently using the 5 piece bundle and love each item. This is the first time in years the toner is a product that works for my skin type. My only concern is the frequency of the shipment. The products span more than a month. I hope there's flexibility in the auto shipment process.”

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Posted 1 year ago

“I have been a long time customer and love the products but I wanted to tweek my subscription. I couldn't figure out how to make a particular change but sent a note to the customer care email and got the kindest response! My mistake was sorted out and the change was made. I got an email with a screen shot of the completed change made to my order. The customer service agent made sure I was understood and everything was fully addressed and completed to my satisfaction. I have never had a better service experience. Thank you!”

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Posted 1 year ago

Always a pleasure to Shelley! And I hope you enjoy your new product!

Posted 1 year ago

“I'm so happy with this product I haven't needed customer service. I ordered the 5 step bundle and it arrived in a couple weeks. I've been using it for a couple weeks now and am very happy with the results. My skin is softer and smoother already! The lip balm is my absolute favorite! It makes my lips plump soft and shimmery and lasts on my lips. The smell is very pleasant too. I'm keeping my subscription going and am looking forward to trying other products.”

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Posted 1 year ago

Great to hear, we appreciate your support :)

Posted 1 year ago

“Absolutely LOVE the products. I am starting using the Aurora, and the results are excellent! The customer service were awesome! Thank you! 💕”

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Posted 1 year ago

“I was charged and cannot track order without downloading an app that forced you to go thru Google which requires your email — password..just to get to shop…which does not recognize the UPS tracking…and UPS does not recognize tracking …Said my order was delivered…was not … Good luck trying to get in touch with them .. BIG MISTAKE …”

Helpful Report

Posted 1 year ago

Hi Joyce, we're very sorry about this experience. Please contact customercare@lovesaranghae.com and we'll make sure we take care of your issues.

Posted 1 year ago

“I began using the five basic products, and it took years off my apparent age. I learned that it was important to use them morning and night, as the directions recommend, to keep my skin soft, exfoliating and moisturized, for the most dramatic results. Highly recommend! Am reordering everything.”

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Posted 2 years ago

Thank you for your review :) We are so happy to hear how much it has improved the overall appearance of your skin. We are always happy to have returning customers!!

Posted 1 year ago

“I just a 5 set step and I can’t wait to use them right away. I am so excited. I saw my friend use this product and I love her face skin care. So I must try for me too.”

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Posted 2 years ago

“Love the products so much!!”

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Posted 2 years ago

Thank you for the review and sharing :)

Posted 2 years ago

“Absolutely 💯 LOVE my product! The only product I'm dedicated to with my skincare.”

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Posted 2 years ago

Thank you for your review! So happy to hear you love the products!

Posted 2 years ago

“I love my Saranghae right back. This 74-year-old face looks better than it did in my 30's & 40's. The products last a long time. In fact, the toner lasts too long. I just received my recent shipment right on time - I needed everything, except I have two bottles of toner still in the cabinet.”

Helpful Report

Posted 2 years ago

Thank you for the review Marcia! We are happy you are enjoying the Complete 5 Step Skincare Routine! Glad to hear your order arrived one time :) Will past this to our Fulfillment Team they will be happy to hear!

Posted 2 years ago

Saranghae Skincare is rated 4.8 based on 915 reviews