Saranghae Skincare Reviews

Name: Saranghae Skincare
Address: 2 Sheppard Avenue East, Floor 20, Toronto, Ontario
Rating: 4.82

4.8 Rating 910 Reviews

95 %

of reviewers recommend Saranghae Skincare

4.8

Based on 910 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

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Saranghae Skincare 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Saranghae!! I began using it about 6 or more years ago and wouldn't think of discontinuing. The company is so helpful when needed, and the products, price, automatic shipments are just the best! I am constantly told that I look years younger than my age, and that's due to Saranghae. Thank you!!!”

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Posted 1 year ago

Thank you Mary for being with us for 6+ years! We are so thrilled to hear about the wonderful comments you are receiving from people you meet :) Our Auto Renewal shipments are great so you never run low on your skincare products!

Posted 1 year ago

“The customer service is always outstanding. USPS lost my shipment but I messaged customer service and they immediately shipped out a replacement and added a complimentary item. Such great service!”

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Posted 1 year ago

So sorry to hear about the lost shipment. Happy to hear our Customer Care Team was able to assist you :)

Posted 1 year ago

“All Perfection!💖💝”

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Posted 1 year ago

“I have used Saranghae for about 5 years now and it keeps my skin more supple and hydrated esp with the cream for nite time!!! I will recommend this product to my friends who wanted to try it!! I Love the product and made me happy with the results!! Cannot wait to try the Vit C serum and the new glow products!!!”

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Posted 1 year ago

“I have been using this product for about 10 years. I love the purity of the products and the way they leave my skin feeling silky. I use the 5 step skin care routine. The product arrives promptly and is always packaged carefully so there is never any damage.”

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Posted 1 year ago

“5 yrs and counting! BEST decision Ive made in a LONG time! Life long customer here!!! NOTHING compares!!!! My skin is better now than when I was young!!!! I can customize shipments, adjust my products and never have any issues! TRY IT!!!!!”

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Posted 1 year ago

“I'm very happy with the product line. Currently using the 5 piece bundle and love each item. This is the first time in years the toner is a product that works for my skin type. My only concern is the frequency of the shipment. The products span more than a month. I hope there's flexibility in the auto shipment process.”

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Posted 1 year ago

“I have been a long time customer and love the products but I wanted to tweek my subscription. I couldn't figure out how to make a particular change but sent a note to the customer care email and got the kindest response! My mistake was sorted out and the change was made. I got an email with a screen shot of the completed change made to my order. The customer service agent made sure I was understood and everything was fully addressed and completed to my satisfaction. I have never had a better service experience. Thank you!”

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Posted 1 year ago

Always a pleasure to Shelley! And I hope you enjoy your new product!

Posted 1 year ago

“I'm so happy with this product I haven't needed customer service. I ordered the 5 step bundle and it arrived in a couple weeks. I've been using it for a couple weeks now and am very happy with the results. My skin is softer and smoother already! The lip balm is my absolute favorite! It makes my lips plump soft and shimmery and lasts on my lips. The smell is very pleasant too. I'm keeping my subscription going and am looking forward to trying other products.”

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Posted 1 year ago

Great to hear, we appreciate your support :)

Posted 1 year ago

“Absolutely LOVE the products. I am starting using the Aurora, and the results are excellent! The customer service were awesome! Thank you! 💕”

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Posted 1 year ago

“I was charged and cannot track order without downloading an app that forced you to go thru Google which requires your email — password..just to get to shop…which does not recognize the UPS tracking…and UPS does not recognize tracking …Said my order was delivered…was not … Good luck trying to get in touch with them .. BIG MISTAKE …”

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Posted 1 year ago

Hi Joyce, we're very sorry about this experience. Please contact customercare@lovesaranghae.com and we'll make sure we take care of your issues.

Posted 1 year ago

“I began using the five basic products, and it took years off my apparent age. I learned that it was important to use them morning and night, as the directions recommend, to keep my skin soft, exfoliating and moisturized, for the most dramatic results. Highly recommend! Am reordering everything.”

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Posted 1 year ago

Thank you for your review :) We are so happy to hear how much it has improved the overall appearance of your skin. We are always happy to have returning customers!!

Posted 1 year ago

“I just a 5 set step and I can’t wait to use them right away. I am so excited. I saw my friend use this product and I love her face skin care. So I must try for me too.”

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Posted 2 years ago

“Love the products so much!!”

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Posted 2 years ago

Thank you for the review and sharing :)

Posted 2 years ago

“Absolutely 💯 LOVE my product! The only product I'm dedicated to with my skincare.”

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Posted 2 years ago

Thank you for your review! So happy to hear you love the products!

Posted 2 years ago

“I love my Saranghae right back. This 74-year-old face looks better than it did in my 30's & 40's. The products last a long time. In fact, the toner lasts too long. I just received my recent shipment right on time - I needed everything, except I have two bottles of toner still in the cabinet.”

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Posted 2 years ago

Thank you for the review Marcia! We are happy you are enjoying the Complete 5 Step Skincare Routine! Glad to hear your order arrived one time :) Will past this to our Fulfillment Team they will be happy to hear!

Posted 2 years ago

“Saranghae products make my skin glow and I don't always use twice a day. My skin has never been healthier in my adult life. Any blemishes that erupt heal quickly, and blemishes happen much less frequently. Dry patches hardly ever occur, even in winter! And the customer service is great! They even give really nice freebies sometimes.”

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Posted 2 years ago

Hi Heather, thank you so much, we greatly appreciate your review and comments!

Posted 2 years ago

“I've been using the 5 step program for approx 10 years now. My skin on my face and neck is so soft, people are in awe at how well these products work. I will admit, I only use once a day. I'm almost 60 and wished I'd have found this line of products when I was in my 30's or 40's instead of my 50's.... Lol! I could have helped slow down the wrinkles better. If your like me, I'm so used to doing for others, I let myself go. Once I started using this line of skin care, I must admit, I now budget for this one luxury! Damn it!! I'm worth it and so are you! Don't let it go due to cost, you can receive monthly, or every 4 months, or however you need it to work for you. I believe I'm at a every 180 days right now, simply said, they work with you and you can say, no I don't need any right now or yes please send to me now. Customer service really works with you to make you happy! Love...Love...Love, this line of skin care.”

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Posted 2 years ago

Hi Kimberly, we so appreciate your review. Thank you for your support :)

Posted 2 years ago

“I am a member and have been waiting for over a month for my package. There isn’t a phone number anywhere to call and discuss the situation. I have sent at least 3 emails and I continue waiting.”

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Posted 2 years ago

Hi Maria, we apologize for the inconvenience. Our inventory was held up at the port for weeks causing delays. You should have received your shipment email by now. Please let us know if you have not received it. Also, please check your SPAM folder for possible correspondance.

Posted 2 years ago

“Excellent nourishing and cleaning products.”

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Posted 2 years ago

thank you, we really appreciate you leaving us a review

Posted 2 years ago

Saranghae Skincare is rated 4.8 based on 910 reviews