Saranghae Skincare Reviews

Name: Saranghae Skincare
Address: 2 Sheppard Avenue East, Floor 20, Toronto, Ontario
Rating: 4.82

4.8 Rating 924 Reviews

95 %

of reviewers recommend Saranghae Skincare

4.8

Based on 924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using the product now for about three months and i am happy with the product my face feels and looks good with the product and I also noticed the dark spots on my face have become lighter. I will continue to use the product.”

Helpful Report

Posted 5 years ago

“Like every new product introduced to your skin regimen, you must allow adequate time to gauge results. I have been using Saranghae for one month faithfully . I live in the N.E., have electric heat and normal skin. At first, the cleansing is too drying for my skin during winter months, but all the other products in the kit are fine. Regarding customer service, so far I rate them a five for response time, flexibility and suggestions on use of their products for your best results. I will continue to use the products for three months and determine if I will stay a VIP Member.”

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Posted 5 years ago

“The Saranghae products are amazing. My face has never felt so moisturized! And the customer service is great. I needed to delay my next recurring order and my customer care specialist Karen Wilson was extremely helpful. She helped me adjust my payment and delivery date and said that I can adjust it at any time to whatever I want! I have decided on a 75 day renewal plan which seems to be working for me. I was nervous that I didn't have a login to edit my account, but having a personal customer care specialist is even better! It's a personal experience and they go out of their way to make the products work for you.”

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Posted 5 years ago

“You need to add another star for ‘Exceptional”, which has always been my experience. Saranghae lives by their name. They truly care about their customers and the product speaks for itself. Love Saranghae!”

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Posted 5 years ago

“Excellent customer service! Karen was very helpful and friendly correcting my shipping. Love the products.. so glad they're on the way!”

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Posted 5 years ago

“I have super dry skin which this product fixes when I use consistently. Only product I’ve found to improve my dry skin and overall complexion. This really is a miracle product in my opinion. Love love love it!!!”

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Posted 5 years ago

“Karen has been very professional and responsive to my request for help.”

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Posted 5 years ago

“Nothing went wrong I have not purchased it as yet, would like an explanation on your summary. Your article starts out saying no skin care cream will penetrate the epidermis, so don’t wast your time on all those claims etc. and then you proceed to offer a solution by offering creams that you apply to outer layer how can your skin products penetrate the collagen - matrix through the same route can you fill me in on this before I buy”

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Posted 5 years ago

Hi Frances, Thanks so much for your question. I’m very happy to hear that you’re considering trying out the Saranghae Complete 5 Step Routine! I was unable to find the exact summary that you are referencing. However I would be happy to explain to you the Saranghae philosophy and how our product range works. At Saranghae we believe that there are no miracle cures when it comes to taking care of your skin. Many people approach skin care with a quick-fix attitude, hoping that one “magic” product will be the answer to their concerns. In reality, taking care of your skin requires a bit more work! There isn’t one product that can do it all. That’s why we promote a skincare routine that places emphasis on the long-term health of your skin. It is true that most products that are sold as cosmetics are not formulated to penetrate the dermis layer of the skin. Most ingredients work in the upper layers of the epidermis (also known as the stratum corneum) and some work deeper in the epidermal tissue (the stratum granulosum). For example, our Deep Radiance Essence Serum as well as our Firm & Lift Moisturizer both use a unique botanical extract known as Phellinus Linteus Extract or (Sang Hwang mushroom extract)(in concentrations of 10% & 15% respectively) to promote a strengthening of the elastin fibres. Elastin fibers are what give the skin its flexibility and “bounce-back” effect, so this action in turn is responsible for replenishing a depleted dermal tissue. Our Complete 5 Step Routine does not promise overnight results or a quick-fix solution but it does target the most essential steps in maintaining healthy skin for the rest of your life. As you may know, we are a Korean skin care company. In Korea, women (and men!) understand the importance of using a daily skincare routine. Korean skin care routines are recognized for being some of the most complex in the world with many people using ten or more skincare products daily! At Saranghae we’ve taken the concept of this very in-depth routine and broken it down into the most essential steps. Yes, using a complete routine requires consistency and dedication; but the results will always be worth it! If you have any further questions about the Saranghae 5 Step Routine and how it can benefit you skin, please feel free to reach out to our Customer Care team and we will be happy to assist you!

Posted 5 years ago

“I’m enjoying the products, they’re very moisturizing and makes my skin feel soft.”

Helpful Report

Posted 5 years ago

“In my 63 years, I’ve never had better service and thoughtful advice from a woman named Karen in your customer service department. I received an item replaced at no charge, advice on how to change auto shipments and honesty. I would give 100 stars if there were an option to do so. If you have any questions if you are using the products correctly, don’t hesitate. There really is customer service. I became jaded by dealing with VERIZON, AT&T, and so many companies that just don’t care once they have a sale in their hands. I’m so impressed. Thank you!”

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Posted 6 years ago

“I love the products and see a significant improvement in my skin. I highly recommend it!”

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Posted 6 years ago

“Great service. great prouct.”

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Posted 6 years ago

“Excellent customer service and love the product. Skin feels amazing and I notice a difference when I don’t use it on how dry my skin gets.”

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Posted 6 years ago

“I noticed my completion has become more even and stays hydrated. I add extra focus renewal eye cream to my forehead at night, I have some deeper wrinkles going on up there. I’ve noticed they aren’t nearly as noticeable as they used to be. I am 31, people always think I’m 25 or so.... I’ll take it!😁 The picture was taken earlier today, with no makeup.”

Saranghae Skincare 5 star review on 21st January 2019

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Posted 6 years ago

“I’ve just picked it up at the post office! So excited to open it and BEGIN TREATING MY SKIN CORRECTLY!!!! It also sounds like many of the products are actually prescriptive!!!! I am thrilled with your customer service!! The responses I’ve received have been prompt, friendly, caring, professional.......I really know of no other business one might even come close to being treated with all of these at once. I truly thank you!! This also seals the commitments made in your presentations and information of each product!! I am very happy and haven’t gotten home to open my box yet!!!”

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Posted 6 years ago

“Fantastic customer service! Personable, prompt and thorough!”

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Posted 6 years ago

“The customer service is fantastic. I wrote that I needed to postpone delivery (I am apparently not using the products fast enough) and Karen got back to me right away. She not only postponed my next shipment but put me on a different schedule. Thank you so much!”

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Posted 6 years ago

“Customer service is amazing! Its not a hassle to change the ship date or add to your existing order, even if its a few days before scheduled shipment. By phone or email, whatever floats your boat, you will be taken care of swiftly.”

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Posted 6 years ago

“Karen was terrific! I was ready to cancel my membership because refills were coming much too quickly and I was beginning to stockpile product. Karen helped me push back my next scheduled delivery and reset my schedule to one that will hopefully be more appropriate.”

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Posted 6 years ago

“Customer service is the best! Very responsive! Thank you!”

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Posted 6 years ago

Saranghae Skincare is rated 4.8 based on 924 reviews