Saranghae Skincare Reviews

Name: Saranghae Skincare
Address: 2 Sheppard Avenue East, Floor 20, Toronto, Ontario
Rating: 4.82

4.8 Rating 924 Reviews

95 %

of reviewers recommend Saranghae Skincare

4.8

Based on 924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“love the complete 5 step products! I'm an esthetician and have encouraged and referred my clients to your skincare.”

Helpful Report

Posted 6 years ago

“I'm 61 years old and started the 5-step program 23 days days ago shortly after I was diagnosed with rosacea. When I started I had a lot of flaking, bumps and bright red skin. I was so embarrassed and my face hurt all of the time. I was constantly scratching and picking at the flakey scales. I'd been looking at Saranghae for a few months and finally purchased it. Your marketing speaks to how this skin care line heals the skin from the surface down. I'm living proof of that. After just 3 weeks my skin has made an amazing transformation. The redness is just about gone, and no more flaking and itching. The texture of my skin is transforming and I'm seeing a visible difference in the appearance of wrinkles. I took this picture tonight after my 6 minute evening skincare routine. My skin looks and feels amazing. Thank you Saranghae so much for this miracle! I do love you!”

Helpful Report

Posted 6 years ago

“I’m on my fourth box... I run out of the serum faster than the other products. I use every bit of the extra fluid in my face mask packet, on my chest, neck an arms. A good product sells itself. When people ask “what are you using on your face, it looks beautiful?” That’s when I know it’s a good product! I haven’t had any problems with the sell’s reps. I’m 71... now if only this product would shave off some my years... just kidding. My complexion is better than ever! So yes... I’m impressed!”

Helpful Report

Posted 6 years ago

“57 yo with eczema, sensitive, allergy, super dry skin. Have used varied products over the years, including Paula's Choice which i loved. Needed a change, and skeptic that I am LOVES THESE PRODUCTS! They feel good, are not harsh to my skin, and though in it just about a 6 weeks finally noticing a difference. Fewer ezcema flare ups!!! Gotta work it as directed for no irritation. Masks are great as well!”

Helpful Report

Posted 6 years ago

“Don't believe them when they say they love you or "they will make it right". Saranghae lied! When I wanted to return my order because it was too many steps campated to my previous routine and I saw no difference after using diligently for three weeks, I asked for a return shipping label because I don't have access to a car. They said no, I would have to pay for return shipping!!! And...they would only refund $69.50 if I kept the little remaining product because they wouldn't cover return shipping!!! I will tell my friends not to spend this much money because if they are not completely happy, it still will cost them. Saranghae does not keep their promises!!! They don't do whatever it takes!!!”

Helpful Report

Posted 6 years ago

Hello Eliza, Thank you for your feedback. Our products are formulated with botanical ingredients so it does take sometime before you can see any changes with the naked eye. The routine does start healing your skin from cellular level and up from the first application, but visible results may take at least 45 days. This also depends heavily on what results you are looking to see. We apologize if your interaction with our customer service team did not meet our expectations. Also, we apologize for any miscommunication regarding our 45 day Guarantee. Unfortunately, our system is unable to provide you with a pre-paid mailing label, or schedule a courier pickup on your behalf. We certainly understand that you may have certain difficulties reaching your nearest postal office to return the products, although this goes beyond the extent of the 45 Day Guarantee. On 08/31/18 we issued a refund of $69.50 that corresponds to 50% of your total purchase of $139 so that you may keep the products and avoid the complications of reaching your nearest post office. We understand that you interpreted our 45 day guarantee in a different manner than how it is outlined in our terms and conditions, agreed upon checkout (https://www.lovesaranghae.com/terms), so we will make a one time exception and issue a refund for the remaining $69.50. We hope that you accept our apologies and you can expect the remaining refund of $69.50 to appear in your statement within a couple of days. We hope that you continue to enjoy your Complete 5 Step Bundle. Please email us at myroutine@lovesaranghae.com and we can create a personalized routine that will provide the results that you are looking to see. Please let us know if there is anything else we may further assist with. Thank you for your patience and understanding. Sandra Starr Manager Customer Experience Love Saranghae

Posted 6 years ago

“O--M--G...you've made a toner! I've been wanting a toner so badly and now you've made one! I just ordered one. Is there anyway to add a toner to my regular shipment? Will you be offering a 6-step program? I am now stupid happy because everyone thinks I've had work done to my face, fillers, botox, something, because a 57 year old woman shouldn't have skin like mine! *doing a happy dance* Attached picture is with eyebrow pencil only. No foundation. Just Saranghae products. Thanks for making everyone think I'm 40!”

Helpful Report

Posted 6 years ago

“I have been using my products for about 2 weeks now. I knew the minute I used the cleansing gel I knew there was something different about them. I am 72 years young and have been a total skin person all my life. I am fortunate the I do have good skin & have made it my goal to maintain the best skin possible as long as I am on the planet. In the short time I have been using the products I have been receiving comments like, “what are you doing to your skin” ? Although I have always had great skin, things do change as we age and I have continually researched to find the best skin care products available. Needless to say I am thrilled to have found the Saranghae line of products and even ordered a set for my girlfriend. I took a picture of the day I started & will be taking the 45 day picture as well. The only product I did not order was the toner which I will orde when I get home from vacation.”

Helpful Report

Posted 6 years ago

“I started the routine a couple weeks ago. I could see a difference with in a week. Now it is starting to work everything (acne) out of my skin. Can't wait to get past this stage. I am think of using the charcoal mask 2x week vs once until it clears. This is all very new to me as it's the first thing I've ever found that agrees with my skin!!”

Helpful Report

Posted 6 years ago

“I love the products and how i can customize my routine for the summer months. The cleanser is by far my favorite part of the routine. It cleans so well without burning my eyes and removes even waterproof eye makeup, and leaves my skin clean without feeling dry.”

Helpful Report

Posted 6 years ago

“I’m loving using the product and got my 1st compliment on my skin a couple of days ago !!! I’ve been on it for about 3wks now!!! I’ve noticed my skin seems to look better and not as dry... also fine lines have diminished... YAY!!! I’m 63 and always had good skin, but age is taking its toll and this product has been awesome in making it look and feel more revitalized!!! Thank you all!!!”

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Posted 6 years ago

“Switched from R&F. Your product is better. Can't wait for you to come out with an exfoliant!”

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Posted 6 years ago

“I so love the product................I am 75 yrs old and see a difference. Differently feel the difference.”

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Posted 6 years ago

“Really enjoying this skincare so far. Super dry skin has no tight feeling at all, even after just the cleanser! Unheard of for me. Thank you!!”

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Posted 6 years ago

“I do LOVE my Saranghae!! I tell everyone about it! My mother in law, and my best friend are also using it now!”

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Posted 6 years ago

“Love Saranghae - it's truly the best skincare routine ever. I've gotten my husband and sister onboard as well.”

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Posted 6 years ago

“My skin feels and looks amazing after using their products! I've never received so many compliments in my life! Definitely recommend it.”

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Posted 6 years ago

“I have an awfully sensitive skin. I just tried Saranghae complete 5 step and surprisingly I have not felt any itching or seen any rashes develop.”

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Posted 6 years ago

“Still loving the Saranghae products. I'm 65 so don't see a huge improvement yet, but my skin always feels wonderful and nothing irritates my skin like so many other products.”

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Posted 6 years ago

“I am enjoying the Saranghae products. I’m surprised how dry my skin feels if I don’t use it!”

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Posted 6 years ago

“I look forward to using Saranghae products for a long time!”

Helpful Report

Posted 6 years ago

Saranghae Skincare is rated 4.8 based on 924 reviews