Saranghae Skincare Reviews

Name: Saranghae Skincare
Address: 2 Sheppard Avenue East, Floor 20, Toronto, Ontario
Rating: 4.82

4.8 Rating 924 Reviews

95 %

of reviewers recommend Saranghae Skincare

4.8

Based on 924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They bad and long to refund of money as they promised when you return stuff back... with tracking number”

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Posted 5 years ago

“Karen dealt with my request in a timely manner. More than that, she went beyond my request and gave me more useful information that I was able to use. Also very happy with the products!!!”

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Posted 5 years ago

“Their customer service is always amazing, and even allowed me to extend my VIP shipments to once a year (a little product goes a long way for me!). Karen is always very prompt to reply and super accommodating. Saranghae, 사랑해요!!”

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Posted 5 years ago

“These products are beautiful. They have done so much good in the few weeks I've used them. Thank you, Saranghae. I'm so glad I found you!”

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Posted 5 years ago

“I did not find any difference in using this skin care over my Avon Anew skin care, except for the price is way higher with Saranghae!! I would not recommend these products. However, the customer service was adequate. I did receive my refund after sending the products back, minus the $35 it cost me to return it.”

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Posted 5 years ago

Hi Julie, thank you so much for trying Saranghae! The main difference you will notice while comparing our products to those of Avon is the ingredients. We strive to use only the finest natural botanical ingredients and this is what makes our products so special ;) Unfortunately we cannot control the shipping prices UPS/FedEx charged you, but we are sorry for the inconvenience. We are so happy to hear you had a good experience with our customer service team, and that you received your refund :) Thanks again Julie!

Posted 5 years ago

“I'm very pleased with the customer service at Saranghae. I have to say, their customer service is great and they are quick to respond to any request. Delivery if QUICK. Highly recommend them.”

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Posted 5 years ago

“Karen Wilson is prompt and very helpful in her responses to my emails. I appreciate her personal service.”

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Posted 5 years ago

“Customer service is excellent. They respond promptly and help you with whatever you need. Good Job!”

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Posted 5 years ago

“Karen was very helpful when I had questions about the timing of my shipments, and adjusting the date of my next delivery! Thumbs up!”

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Posted 5 years ago

“Customer Service is fast, friendly and explains everything very well. I was pleased with the service I received and am enjoying the products. Thank you!”

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Posted 5 years ago

“I have always struggled with acne even as an adult, this is the 1st product out of what seems like a million products I’ve tried that actually works. I get maybe 1-2 pimples a month! My skin is softer glowing and more healthy! I love the 5 steps and they all smell amazing. You won’t be disappointed!”

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Posted 5 years ago

“I ADORE my Saranghae 5 step routine! My skin is flawless. My crow's feet disappeared and my fine lines and wrinkles are barely noticeable. Since I've switched to Saranghae, I have gotten so many compliments on how good my skin looks! The customer service reps for this company are top notch. Karen has been working with me to find the perfect delivery schedule for my products and has answered all my questions in a timely matter. I couldn't be more happy with this company and their products :) HIGHLY RECOMMEND!”

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Posted 5 years ago

“I loved the foam cleanser so much that I bought the 5 step bundle, which didn't work well for my skin. I returned it in December and never got a refund. I've been calling them, only to be told that without a tracking number, they won't refund my items. So, I'm out over $180. While the foam cleanser is amazing, I will never use these products again. I buy about 40% of my skin care and clothing online and have returns consistently - I have NEVER had this happen to me, which makes me distrust this company and/or the company who handles their returns.”

Helpful Report

Posted 5 years ago

Hi Angie, thank you so much for trying Saranghae! Due to rising cases of consumer fraud, we cannot process a refund without proof of return. If you are able to provide the receipt or, the tracking number from USPS we would love to refund you right away. Please reach out to our customer care team if you have any questions! Thank you again for trying Saranghae, we are so happy you LOVED the Nourishing and Moisturizing Oil + Foam Cleanser. It truly is a one of a kind product! customercare@lovesaranghae.com

Posted 5 years ago

“I have tried every product there is- often finding the only difference was the label on the jar. All of them felt awful (greasy) or made me break out (I’m 65) or did absolutely nothing. Saranghae is wonderful! Has it changed my skin? I think so. But aside from that it feels great, my skin feels alive, clean and hydrated without being icky. I highly recommend this product.”

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Posted 5 years ago

“I've literally tried every skincare system out there!! I have had acne, combination skin and I'm now in my 50s and I'm getting dry patches and some fine lines, but all of the mousteruzing creams out there make me break out terribly! Since I've been using this product, my skin calmed down immediately, acne cleared up in just a few days and instantly became well balanced. I added the toner and the charcoal mask and it's clearly the best I've ever tried!! It peels off in one piece very easily. I cant wait to wash my face every morning and night. I can now see a future with days of wearing no makeup and feeling quite comfortable!!”

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Posted 5 years ago

“I purchased the complete kit for my sisters birthday (50’s); she has sensitive, dry skin. The products came in an elegant, beautiful box. She loved them & I tried out the face wash on a visit to her home. I purchased the face wash for myself & moisture creme. Now, I see there is a refrigerator for the products? How fun is that! 1 more sister & 3 daughters to get on the list of devoted fans in the upcoming year.”

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Posted 5 years ago

“I've been using Saranghae for 3 weeks now , im almost 49, and I can't believe the difference . I've tried so many different products . I have finally found my potion.”

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Posted 5 years ago

“Well I have to say I was so nervous to try this line! I have very sensitive rosecea prone skin. Even having wine can cause a major burning itching flair up of my skin. I was only using a very gentle natural face wash and another acure sensitive face lotion. My face was still dry and I usually only washed it once daily and did not do much to my face. When I 1st started Saranghae my face was itching and a bit red, however I went to your website and watched the tutorial. I realized I was using wayyyy to much and not dabbing it in like it should be. When I started doing it the right way.... my skin had no reaction! Now after about a month and a half I have seen amazing results! I have also added in the toner and that has helped greatly with getting the red out of my cheeks! My dark pigmentation spots are disappearing and the weird dark spot above my upper lip is all the way gone! Not to mention fine lines are disappearing and I have not been wearing foundation because my skin looks so smooth and pretty! I will be a customer for life! This was so worth it for me and I love it all! I will hopefully try the charcoal mask in the future.”

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Posted 5 years ago

“I give the products 5 stars because they are great. The minus stars are thanks to the VIP membership that charges you without a heads up, no email, nothing. No way to update the membership online, without having to call, there's no one that answers the phone to help, so you just get charged and no way to fix it in a timely manner. E-mails? good luck! I would rather pay the full price for the occasional product than get a surprise $169 charge in my account. Oh! I'm still trying to get through the phone for the 4th time today. The products are great. But the customer service sucks if you need help beyond the positive comments.”

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Posted 5 years ago

Hey Melissa, thanks for the feedback! Saranghae always sends a pre-bill notification via email, 72 hours before your bundle ships. This gives you time to send us an email if you need to make some adjustments. Emails are typically answered within 24 hours, which leaves plenty of time once you get your pre-bill reminder. Of course, all of this is outlined in the pamphlet that comes with your bundle ;) Thank you for trying the line, we are so happy that you are enjoying the products!!

Posted 5 years ago

“Whenever I had questions or problems with my order Karen Wilson was sways there to get into the details, give valuable insight or advice. She is a pleasure to deal with, very detail oriented and eager to resolve any misunderstandings”

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Posted 5 years ago

Saranghae Skincare is rated 4.8 based on 924 reviews