Saranghae Skincare Reviews

Name: Saranghae Skincare
Address: 2 Sheppard Avenue East, Floor 20, Toronto, Ontario
Rating: 4.82

4.8 Rating 910 Reviews

95 %

of reviewers recommend Saranghae Skincare

4.8

Based on 910 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

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Saranghae Skincare 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been loving the products and the customer service (Karen). It's an awesome experience so far. My skin condition improved so much. No more breakouts! Thanks Annie”

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Posted 5 years ago

“Love the product and the customer service has been exceptional. It is always wonderful to get a great product, and to have personal customer service that truly cares is a massive win. Thanks!”

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Posted 5 years ago

“I am on my second 5 step program, with the 3rd shipment on the way. So far, I feel the product is working well for me! I will continue as long as I keeping seeing improvement. The customer service is very prompt and helpful! I recommend Saranghae!!!!”

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Posted 5 years ago

“The customer service is exceptional. One of my orders showed delivered by the tracking but did not appear on my doorstep. I contacted customer service and they immediately sent me another shipment. The products are all that they claim.”

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Posted 5 years ago

“Customer Service at Saranghae is top-notch! Response to emails is prompt for product information, shipping scheduling. The same can be said for phone calls to the company - knowledgeable representatives. I love all the products as a VIP member for two years.”

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Posted 5 years ago

“Your skin care line leaves my skin feeling so soft and silky. Karen Wilson of your staff was very helpful when I had a request. She is an asset to your company. If you have a reward program in place, I would like to nominate her.”

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Posted 5 years ago

“Love. Love. LOVE this product line! I've been using the 5 step routine for a few months now and love how hydrated and soft my skin feels now. I had a few breakouts at first, but customer service gave a few suggestions that worked perfectly! I just wish they had travel sizes to help keep up my routine while flying.”

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Posted 5 years ago

“Love the product! Customer Service is professional, knowledgeable and friendly. Great product. Wonderful people.”

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Posted 5 years ago

“Using the 5 Step Bundle for a month & a half. Love the products. Immediate softness. No winter dry skin this year! I did experience a few small breakouts. But, when you understand that it's your skin purging, you're actually happy about it!! I had already received the email that my next shipment was processing and my card had been charged when I asked to push the date, yet Karen took the extra steps to refund and re-schedule delivery!”

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Posted 5 years ago

“I have had the most amazing customer service!! Karen has answered all email questions and requests with lightening speed! Hands down, Saranghae has the best products and customer service! I would recommend them to anyone!!”

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Posted 5 years ago

“Excellent service, I have to extend my time between ordering and there is never a problem!”

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Posted 5 years ago

“Wonderful products. I love them. They are amazing.”

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Posted 5 years ago

“First off, I love the product. Second, the customer service has really been great. I signed up for their 5 step system and had to slow the orders down as I wasn’t getting thru it in time and it was no issue at all. When the mini fridge was announced I reached out and it took a follow up to hear back (likely due to order insanity from the impending holidays), but they got back to my follow up msg right away and sorted me out. Great team here and great product. I’ve been blabbing about it to all of my gal friends and even giving one a five step kit for her birthday. I’m pretty sure she’s gonna sign up once she gets through it ;)”

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Posted 5 years ago

“I can’t tell you how much I just LOVE that tiny little darling powerful refrigerator! It is just perfect! It fits in my 1/2 bath in the corner. It is cooled and the makeup feels so beautiful and read how much better for skin. You guys just can’t be outdone in anything. I delete all others. Beverly Hills md if they are really real their products do nothing z You will own the skin market if you don’t already. Crepe skin is oil and water. Yours change every blemish and sores and red spots while feeling beautiful and making the skin change with the cream as it goes on. My little 1/2 bath has the spa band on top of refrig and I feel so special to have a Saranghae bathroom. It is so lovely and special! Your company is special! Peter is special. Every person working at Saranghae is wonderful.”

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Posted 5 years ago

“My mini fridge came in today! I just got it all set up on my make up desk. It's really cute and I love the way the serums and everything feel putting them on cool. I can definitely notice a difference in the way my skin feels and looks when I wake up the next day. Other moisturizers left my skin feeling greasy like they had just sat on top all night but with saranghae I feel like it's soaked in and my skin feels softer. It looks healthier as well. I love this product. I wanna buy some for my mom and try the other products I didn't buy the first time around!”

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Posted 5 years ago

“The service I receive is "impeccable"! When I send an email, I usually hear back the same day, even a couple hours! I love the products and have to say they treat their membership clients wonderfully!”

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Posted 5 years ago

“I love the products! But, I also LOVE the service! Every time I email, I get a fast and friendly and personalized response. Keep on doing what you are doing. You have earned a customer for life.”

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Posted 5 years ago

“I love my Saranghae! Wonderful clean products that actually work and great customer service too.”

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Posted 5 years ago

“Really like the products, been using for about 5 months & my skin looks great! The price for such quality products can’t be beat. I tend to use some products at a slower pace so it’s been easy to adjust my delivery frequency. The customer service is so prompt & awesome! Very important to me. I’m telling others about this skincare line.”

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Posted 5 years ago

“For me personally, due to my combination skin, I use less product in the warmer months. That meant my subscription was stacking up (I had a full unopened set). So when I saw my next order was scheduled to go through in the next three days (thanks to the Saranghae email reminder!), I emailed right away to postpone. I had a very prompt reply and they changed my order with such short notice - no problem, no questions asked! I just want to say a BIG A+ for customer service! This allowed me to keep my subscription (and the AMAZING price deal for all my products), but to not have to waste anything or to have old product. When I was looking around, this price point for what you get, in addition to the 45 day trial, was what initially drew me to this product. And the great, flexible, consumer-friendly customer service is what has kept me with this company!”

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Posted 5 years ago

Saranghae Skincare is rated 4.8 based on 910 reviews