Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 764 Reviews

12 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 764 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kathleen Wilson

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the pleasure of meeting Rose in the paint dept store#0186 10303 South Mall Dr BR,La 70809. I had to paint portions of my ceiling. I had no idea there is a white ceiling paint! Not knowing this, I scraped paint from ceiling for a sample. Got to lowes and met Rose! She quickly educated me on white ceiling paint! We both had a great laugh! Rose was an amazing person with a huge smile! Very knowledgable and I consider Rose an asset to the Lowes family! Great job Rose! Karen Mayeaux Hill”

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Posted 7 months ago

“I had an excellent experience with a young lady named Shanteria When I picked up my two Aloe Vera plants, on July 23 2024. There was no wait and no fuss, and she was extremely pleasant. It was a pleasure meeting her.”

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Posted 7 months ago

“Hello, on the 12th I had a problem getting warranty service on a covered product purchased from Lowes, The warranty company directed me to customer service at the Lowes on Western Blvd, in Jacksonville NC. I then proceeded to the store with my receipt and spoke with BRANDI in customer service, She went out of her way to get with the Lowes warranty department on the phone and get the issue resolved. ( they were stating they could not find my warranty) I as well as Brandi found it odd that I was directed to the store, regardless she got the issue squared away. Thanks Brandi for all you do and Thanks for getting my issue resolved, I have since purchased a new over the range Microwave, Your professionalism and diligence was greatly appreciated and were an outstanding example of what customer service is. Thanks again Brandi, JOB WELL DONE”

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Posted 7 months ago

“Michael at the silverthorne location is very helpful”

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Posted 8 months ago

“Ordered a Karran Black Quartz Double Kitchen sink from Lowe’s and it is beautiful in my new kitchen. Would highly recommend this sink.”

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Posted 8 months ago

“I ordered from Sears online. Waited two months for delivery. Cancelled. Bought from Home Depot. Waited three weeks. Cancelled. Bought from Lowe's. Next day delivery on time.”

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Posted 8 months ago

“Really good to see help me out with it”

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Posted 8 months ago

“Had never bought anything from them before but ordered online a new push mower like the one I have. Got mine working ok so wanted to cancel order that was in transit shipping. Called customer service twice about it. Both times customer service was superior. Very helpful and walked me through my options to get new one returned FedEx and get my credit card reimbursed. I don’t believe I’ve had better customer service and helpful people with any other company.”

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Posted 9 months ago

“I went to Lowe’s on 133rd and state line yesterday and went in the contractor’s door. Curtis asked if I was looking for something and I said yes a cart. He not only said they were outside but went and got me one!!! Great employee!! Great service!!”

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Posted 9 months ago

“The fantastic employees at my store in Mechanicsburg. I have been dealing there since I moved here and built my new home. The girls at the customer service desk go out of their way to help you. They are so knowledgeable and friendly in particular. Melissa T, Mason and Pam. It is a pleasure to shop the store. The employees are so knowledgeable and I have never been disappointed. Thanks again from a very happy, happy customer Cherie.”

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Posted 9 months ago

“Lowe’s in Rocky Mount NC. The absolute amazing supervisor and two employees went above and beyond their duty to help me to get a patio table. The best customer service I have had in a long time. Keep up the great work. Thank you so much for your help and customer service.”

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Posted 9 months ago

“I was able to purchase the refrigerator online and they delivered early the very next day. The delivery person was very nice and knew his stuff. The two men were in and out of here in a flash and my new fridge is wonderful.”

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Posted 9 months ago

“We purchased 3 new appliances from Lufkin Tx Lowe’s. On the delivery date due I had an email from the Alexandria La. Lowe’s that my order was loaded and on the way. The driver called me and was 20 minutes away. Cristian, the driver, was efficient, knowledgeable and really nice, courteous guy. He asked me to come out and look at the freezer. Door hinge at top was broken somehow. He called his dispatcher and they said return it and they would start getting us a.new replacement. Best professional delivery persons ever! Highly rated and yes, Lowe’s and Christian are also highly recommended.”

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Posted 9 months ago

“When it comes to home improvement, we all know that Lowe's is the go-to destination for all our needs. From power tools to gardening supplies, they have it all. But did you know that Lowe's offers more than just great customer service? Their commitment to providing the best possible experience goes beyond that and here's why. Expert Advice: One of the things that sets Lowe's apart from other home improvement stores is their knowledgeable staff. From the moment you step foot into the store, you are greeted by friendly and helpful associates who are always willing to go the extra mile to assist you. Whether you have questions about a project you're working on or need recommendations for the right tools and materials, they are there to guide you every step of the way. This level of expertise is hard to find in other stores and is a true testament to Lowe's dedication to providing exceptional customer service. In-Store Workshops: Another way Lowe's goes above and beyond for their customers is by offering in-store workshops. These workshops cover a wide range of topics, from basic home repairs to DIY projects and everything in between. These workshops are free and open to everyone, making it the perfect opportunity for beginners to learn new skills or for experts to brush up on their techniques. Not only do these workshops provide valuable knowledge, but they also foster a sense of community among customers and showcase Lowe's commitment to helping people become more confident in their home improvement skills. Online Resources: In today's digital age, online resources have become a necessity. And Lowe's understands this. That's why they have a multitude of online resources available for their customers, including project guides, how-to videos, and even a virtual room designer. These resources are not only convenient, but they also demonstrate Lowe's dedication to being a one-stop-shop for all your home improvement needs. Eco-Friendly Initiatives: In recent years, Lowe's has also made a strong effort to be more environmentally friendly. They have implemented various eco-friendly initiatives, such as recycling programs, sustainable product options, and energy-efficient solutions. This not only benefits the environment but also shows Lowe's commitment to being a responsible and conscious company. Giving Back to the Community: Lastly, Lowe's also has a strong commitment to giving back to the community. They have partnered with various organizations to support local communities and have also launched programs such as Lowe's Heroes, where employees volunteer their time and skills to help those in need. This shows that Lowe's is not just a business, but a company that cares about the well-being of the communities they serve. In conclusion, it's clear that Lowe's offers more than just great customer service. Their commitment to providing expert advice, in-store workshops, online resources, eco-friendly initiatives, and giving back to the community, truly sets them apart from other home improvement stores. As a customer, you can expect a top-notch experience at every visit to Lowe's. So next time you're in the market for a home improvement project, remember that you're not just shopping at a store, but you're also supporting a company that values its customers and the community.”

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Posted 9 months ago

“Up coming Google review : Thank you Kelly of Lowe’s in Murphy Texas Wow Amazing Kelly has a heart for helping others and in particular this customer who was wrestling with the purchase of new home accessories in another state no less. Four different times: Kelly and other Lowe’s associates Daniel, Morgan and Cornelius and LC and Susan helped me problem solve the purchase of multiple rooms furnishing down to the shutters and faucets, doors, storm doors , paint and house generator and toilets and house numbers as well as the Pro Option for my Arkansas contractor Go to Lowes in Murphy Tx today you won’t regret it! Thank you so much Kelly and the Murphy Tx Lowe’s team .”

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Posted 10 months ago

“Lowe’s delivered a dryer to us this week and did an excellent job of setting up and removing the old one. Dusinel did a great job. I’d recommend him any time.”

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Posted 10 months ago

“Lowes in Hanover Pa. manager Wayne is the Best! We went in looking for a riding mower and he helped us with getting one and tipped us on how to use it and what fluids to put in it. He was Great! I highly recommend reaching out to Wayne while shopping Lowes to help you with all your needs. Thanks Wayne! The Christoffersons”

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Posted 10 months ago

“Customer service Charlotte - abermale road) was good, price point for a new glass cooktop was actually better than the one I had, delivery service was good and at a decent time. Delivery guys Riki and Rafael made sure they didn’t scratch my floors, hooked up the stove, checked for leveling, and working before leaving.”

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Posted 11 months ago

“On time, professional,friendly & very quick. The delivery driver Francisco was great !”

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Posted 11 months ago

“We had the BEST customer service at the Lowes store #1798 in Wake Forest NC Galaxy drive. The man who helped us with bathroom Fans was named MIKE (Millwork) He spent about an hour with us and was extremely knowledgeable and very patient answering all our questions. This is by far the BEST customer service I have ever experienced and it def makes me want to shop at THIS location again. Thank you Mike!!”

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Posted 11 months ago

Lowes is rated 1.6 based on 764 reviews