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Lowes Reviews

1.6 Rating 764 Reviews
12 %
of reviewers recommend Lowes
1.6
Based on 764 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 52%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Lowes 1 star review on 27th March 2025
Ray
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 11th March 2025
Kathleen Wilson
Lowes 1 star review on 11th March 2025
Kathleen Wilson
Lowes 1 star review on 11th March 2025
Kathleen Wilson
69
Anonymous
Anonymous  // 01/01/2019
Great stainless steel sink. Single bowl and easy install.
Helpful Report
Posted 2 years ago
Lowe's did not have exactly the item I wanted, and Home Depot did. But when I got to Home Depot, had to wander through the store, just looking for the item, with no idea where it might actually be located. Made me so angry, I just walked out of the store and came straight back to Lowe's and bought an alternative item. I sincerely appreciate that Lowe's has the row and bin number for every item in stock. So I don't have to wander through the whole d___ store hoping to find what I am looking for.
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Posted 2 years ago
My husband and I went to Lowe's west 410 to purchase a new commode. We needed help with purchasing and loading of the product. Met an Army Veteran employee named Billy who helped us with the whole process. From the picking out of product to paying and loading into vehicle, Billy led us through the whole process with a smile and friendly cajoling. Made us feel really appreciated. We need more people like Billy in the retail business. Thank Billy and God bless the company you employee through. You are a treasure!!!!
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Posted 2 years ago
Lowes carpet installer’s showed up today and we got two hard working guys that installed the pad and carpet in about 2 hour. Turned out great and we are very happy. Thank you Lowes ❣️
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Posted 3 years ago
Good work with the phone hack you did for me. W W W . H A C K E R S P Y V I L L E . C O M (320) 961 4598
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Posted 3 years ago
Every store I go into, I am greeted and welcomed by the staff
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Posted 4 years ago
The Lowe's in Gulfport, MS is amazing! We always deal with a Manager, Mike and his efforts go above and beyond my expectations. Thank you!
Helpful Report
Posted 6 years ago
Lowes is rated 1.6 based on 764 reviews