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Lowes Reviews

1.6 Rating 767 Reviews
13 %
of reviewers recommend Lowes
1.6
Based on 767 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 35%
Accurate And Undamaged Orders
Greater than 52%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Lowes 1 star review on 27th March 2025
Ray
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 11th March 2025
Kathleen Wilson
Lowes 1 star review on 11th March 2025
Kathleen Wilson
Lowes 1 star review on 11th March 2025
Kathleen Wilson
69
Anonymous
Anonymous  // 01/01/2019
Was told how installation would happen which it never did. When finished toilet bowl was left in middle of floor not reinstalled Called 4 times all replies will call back ,never did
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Posted 4 years ago
Every store I go into, I am greeted and welcomed by the staff
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Posted 5 years ago
Very helpful easy to find material and well-mannered employees
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Posted 5 years ago
The online ordering is very simple and I have always received great service while in the store.
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Posted 6 years ago
The Lowe's in Gulfport, MS is amazing! We always deal with a Manager, Mike and his efforts go above and beyond my expectations. Thank you!
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Posted 6 years ago
Installation of new bathroom: Vanity started getting cracks in finish within 2 weeks of installation. Parts only took 5 months to replace. The new parts also started cracking. They do not back up their products & will only replace the parts again. Also, work stopped during the renovation, because the contractor disappeared for NINTEEN DAYS & could not be contacted. Had to get an electrician after work was completed because the lighting was improperly connected. If you want to feel stupid, it's easy with LOWES.
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Posted 6 years ago
Ordered a home generator through a Lowe's salesman and he led me to believe they could have the generator delivered and installed within 30 days. He pushed me to pay the whole amount up front to ensure that the generator was there fast due to a coming storm. So I did, but it took more than two months to just get the generator in. I was called by a moving company stating that my generator was going to be delivered the next day and it was at Lowe's. The next day the delivery was cancelled and Lowe's stated the generator was not in. They told me it would be an additional 20 to 25 days until it came in. The reason for the flex time was according to who you talked to. Still have not got my generator.
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Posted 6 years ago
Lowes is rated 1.6 based on 767 reviews