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Lowes Reviews

1.6 Rating 676 Reviews
F
Happiness Grade
F

Returns - Difficult

9.09%
Industry Average
I went to lows for buyinf a generator the told me I can to retorno it if something wrong happens but when I come back the ladies told me I can t. Returnit they never told me before about the policy returns the woman with really bad attitude.. and they were angry so please. Take care when you want to buy in Lowes I m serius...be carefull
posted 6 months ago - Anonymous
Read reviews! Lowe's is going down hill fast! Very Sad but when they don't stand behind returns... now their policy is no receipt, no in-store credit. This all equivocates to poor customer service. Thank goodness Home Depot is just around the corner.
posted 6 months ago - Anonymous
Damaged equipment, rude customer service, not refunding returns to account.
posted 8 months ago - Anonymous
I was returning some cold air returns.
posted 9 months ago - Marge A.
I SPEAK TO THAT STORE AND IM INFORMED I THE CUSTOMER CANNOT GET A FULL REFUND UNTIL THE EMPLOYEE WHO SCREWED UP RETURNS THE PRODUCT BACT TO THE STORE.
posted 10 months ago - Ken rodriguez
Why is it the Appliance Rep don't know this? Or do they? For Lowes to take the stance of only 48 hr for appliance returns the business performance, quality, ethics, and sense of responbility (to include the employees and staff knowing their products and job description) has to at least be close to being dress right dress: and it's not.
posted 1 year ago - Angela P
I was told I should have called during the weekend since their 48 hour policy for returns is not business hours.
posted 1 year ago - Ray G
I purchased a 3000 dollar craftsmen lawnmower. Only put 35 hours of on it and the throttle broke, battery has to be jumped every time used, belt came off twice and two tires have gone flat. I called to return it and Lowes only allows returns for 30 days. Ridiculous! There should be an exception for such an expensive LEMON!
posted 1 year ago - SAJ
Suddenly Lowe's (at least the ones in Hagerstown MD) have refused ALL returns from everyone without a receipt.
posted 1 year ago - Dave
APPLIANCE BUYERS BEWARE! Returns of appliances are now only allowed within 48 hours of purchase/receipt.
posted 1 year ago - blunde