Lowes Reviews

Name: Lowes
Rating: 1.56

1.6 Rating 675 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lowe’s lowered my credit limit because I haven’t used my card in a good while. So they penalized you for not using your card. Really! What a way to keep a customer relationship. Unbelievable! I think I will just go to Home Depot.”

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Posted 5 months ago

“Michael at the silverthorne location is very helpful”

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Posted 5 months ago

“We ordered storm doors one month ago today. Lowes wanted dull payment at time of order so we paid in full. Two weeks ago we called for status and after several calls with people who could not see our order on the system (although I gave them all the info from the paperwork) the person told us to call Larson Door manufacturer ourselves so they did not have to call them and then us back. The doors were delivered to Lowes but when i called to Lowes today AGAIN the person at the Millwork desk cannot see the information in the system and only Tony can help. What is with this company?! This is the second, and last, time we have tried to use Lowes. Tomorrow we call the credit card and file a claim to reverse payment. No more Lowes”

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Posted 5 months ago

“Sadly it's going to be very difficult to shop at lowes, after spending thousands of dollars ( we have recipts), after a heart wrenching experience at the lowes in ormond beach, on April 1st my wife and I went to purchase water softener items for our home which we have lived in since 1986. Our plumber had introduced us on what items we needed to complete the project. We talked to a person named Bruce at the water softener area,he talked us into buying two additional items we would need also, and advised us that the store was doing an in store promotion for the employees, his name would be on the sales, he was very nice and retrieved a flat cart too transport the items to the front of the store where we would pay for them, the cashier asked if we would like to sign up for a Lowe's card,we declined and then was asked if I was a military veteran, I said yes the UNITED STATES AIR FORCE, she said great, and gave the discount, which actually I never served to receive any discounts, but anyway, my wife paid cash for the items totaling $1205.77 so we loaded up and went home with our items. Unknown to us the very next day our plumber had a heart attack, we felt just terrible, eventually we got to talk to him, he was in recovery and had to take it easy. My wife and I knew that money was going to be an issue for him,bills would be piling up,so we told him that we were in no hurry and would wait for him to get better. He did get back on his feet and set up a time to come and put in our new water softener. When he arrived he looked at the items and said we didn't need the two items we were talked into buying. He installed the water softener and believe me it's fantastic, very happy till this moment. My wife took the two pieces that were not needed back to lowes with receipt in hand, she went back and explained to Bruce that she didn't need the two items, he was very nice and walked her to the front of the store, advised her to bring in the items and go to customers service, where a gray hair lady with reading glasses this was July 18th, noonish, the lady was rude as rude, Bruce advised her that items were not open, still in the box unopened, the lady shot back and told Bruce to return to his duties. My wife told the lady all she wanted was her money back from the items she was talked into buying, the lady said she could not because it was 90 days since she bought the items, my wife said she wasn't aware of anything about 90 days, no where NO WHERE on the recipt does it read that. The lady said you have to look on line for that information, my wife said that's crazy, the lady said she could put the money back on a credit card if she had used one, my wife asked what in the world does that have to do with it? The lady also replied that using the military discount was an issue, my wife asked to talk to a manager, the lady called a guy named Tony, he said he was an assistant manager, and had to agree with the lady because he knew nothing about what was going on, later we found out he was no assistant manager, my wife upset because now having two items we were talked into buying which we do not need totaling 400 dollars, she loaded it up in her vehicle one rather heavy, no one offered to help her, my wife returned home and called customer support, 1 800 445 6937. She was on hold for 24 minutes. Finally talking to Michelle, she advised someone would call back 24 to 72 working hours, till this day no one has called. This is very heart breaking, we love Lowe's, obviously we have spent thousands of hard working money, but can not for the life of me why they wouldn't give her money back, we would have only spent it at lowes anyway, I have just started buy Milwaukee tools, but ACE DEPARTMENT STORES sell that brand as well, I can not recommend lowes at this time.”

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Posted 5 months ago

“OMG! Do NOT..I repeat DO NOT do business with Lowe's Ever! The WORST customer service experience of my life. Absolute nightmare. All I wanted was new pre hung doors for the front and side of my house and 5 weeks later no doors, management wouldn't make it right and told me to just refund the purchase and I'm STILL waiting for my refund and spending hours and days on the phone with no satisfaction. And that delay is causing me to delay working with some other company so I can have doors. HORRIBLE experience all around!!!!!!! This is the Appleton, WI location and corporate. No one seems to care, there's no urgency or call back. From the day I made my purchase on 6/20 until today 7/25 no resolution. Never again will I do business with Lowes”

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Posted 5 months ago

“I had deck material delivered by Lowe’s. They had plenty space to leave it in my driveway, on my lawn or in backyard.. which I instructed the delivery man he had a choice. He had a nasty attitude. He went to his truck, took the materials off and put them in the street by the curve and say have a nice day and drove off. I proceeded to call the company along with the delivery company that serviced the delivery man I was told they would get back to me that has not happened. I have never had an experience like this before, I was afraid that someone might take my materials so I had to call someone to come and help remove it. I have had other things delivered by Lowe’s, but this is the first time that I had ever had such horrible service. I could not leave pictures. Their system was out of whack also. Horrible”

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Posted 5 months ago

“Ordered a Karran Black Quartz Double Kitchen sink from Lowe’s and it is beautiful in my new kitchen. Would highly recommend this sink.”

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Posted 5 months ago

“Lowes installation and their floor installer (Service Pro) are the WORST to deal with. Lies, Lies, Liars and more Liars. Do yourself a favor and STAY AWAY and run in the opposite direction. This is definitely a pay and don't get what you paid for. We had vinyl plank flooring installed in June 2023 and we have experienced issue after issue and lie after life. Service Pro, the installer as come out 4 times, possibly since the initial installation. The 1st time was approximately three months after installation because the planks keeps coming apart. The last time March 2024 Service Pro told us this was a manufacturers defect. We contacted Lowe's to for a claim. We went back and forth until the manufacturer said it was not a defect, it is the installer fault. We reached back out to Lowe's as usual. You never get the same person (keep notes, names, dates and times of every conversation), so you literally have to go back through everything that had happened up to this point. Received a call last Friday to schedule an appointment for today, July 22, 2024 from 8-11 and no one showed up or called. When we initiated a call to find out why the " no call, no show", we were told there is an issue. The person on the phone could not even tell us what the issue is. Here we are again.. very unsatisfied. We will never make a large purchase from Lowe's again. We are sharing our experience with everyone we meet and avoiding that you take your business elsewhere.”

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Posted 5 months ago

“LOwes you are the worst company . #1 your website sucks. cant get a priice for anything what the heck . After that dont want to go buy anythjng.”

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Posted 6 months ago

“I went to lows for buyinf a generator the told me I can to retorno it if something wrong happens but when I come back the ladies told me I can t. Returnit they never told me before about the policy returns the woman with really bad attitude.. and they were angry so please. Take care when you want to buy in LOWES I m serius...be carefull”

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Posted 6 months ago

“DO NOT BUY AN APPLIANCE FROM LOWES! The company they contract with for delivery is unreliable and has HORRIBLE customer service! We bought an expensive refrigerator from them instead of Home Depot ONLY because they said they could deliver on Sunday as opposed to later in the week when we were out of town. Our refrigerator died so we were desperate to move the food before we lost it all. They originally scheduled for between 9:30 am and 1:00 pm. That morning they notified us it would be 10:30 am - 2:30 pm. We left briefly and the driver called and said he would be there at 9:30. Apparently they can’t communicate with each other. We asked him to give us 15 minutes to get home and he never showed up. We called repeatedly until 11 am when we finally got a person who told us too bad they released the driver and can’t force him to come back and he refused. What??? It was THEIR miscommunication as they changed the time to 10:30 at the earliest and we relied on that. Their previously stated policy was that they give a 15 minute grace period if they get there early. They could not have cared less that we have food sitting out spoiling in that we have no refrigerator or freezer. I will NEVER buy anything from Lowe’s again. It is their contractor and their responsibility. The contractor is rude and the driver LIED and told his boss that he was told we wouldn’t be ready for 45 minutes so he dropped us. That was a complete lie. He just wanted to go home early. Lowe’s need to find a new delivery company if they want to keep their customers. I won’t buy so much as a nail from them in the future.”

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Posted 6 months ago

“They started charging 1.99 a month just to send you a paper bill. Sounds like they are desperate. Outrageous charge. Should be completely illegal. I WILL NOT be shopping at Lowe’s. You can get the same merchandise at Home Depot.”

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Posted 6 months ago

“Hazleton store is a mess can't find any employee to help when you find someone they are clueless and can't help you happend on several occasions ask to speak to manager was told he went home it was 3pm on a weekday store is a joke”

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Posted 6 months ago

“rdered an air conditioner and specified it needed to be delivered to my door which is two flights up in a garden apt i was charged an addition amount for delivery . On delivery day i was texted from the shipper lowes used that my delivery was scheduled for early that morning . i kept looking out my window no truck - the next thing i know i receive a text your product has been delivered How did we do? i immediately called lowes and i was given the phone number of the shipper called ONERAIL I called the shipper and told them i was missing my product and could they call the driver to pick up item wherever he left it. it was clearly stated on the paperwork my apt # and the top floor .Shipper said nothing we can do because it was stated it has been delivered . I got in my car to drive to lowes and i see a huge box ifo the Rental agent Office door . "Somehow i managed to get this air conditioner to my car and someone came along and helped me put it in my car . i returned it immediately to lowes for a refund . well I discovered today that lowes charged me for the shipping fee of 79.00. i'll be contacting the better business bureau as well as my credit card company .”

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Posted 6 months ago

“I'll tell you how Lowe's can make Lowe's happy and the customers.. By changing online delivery policy and charges! l needed to replace my hand held grinder and went online to Lowe's. Found a DeWalt that would work fine for $79.99. my vehicle is broke down so I needed delivered. Why? Would I pay $79.99 for grinder and pay another $79.99 for shipping? $159.98 for a grinder? WOW! So I went on online Amazon and same grinder same price free shipping in receive it in 5 days. So went online Home Depot same grinder same price 2 day delivery free shipping....”

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Posted 6 months ago

“What went right? Lowes has no problem taking your money but don't tell you everything. We just moved here and went into the Murphy NC Lowes and spent over $4,000 on all new appliances. It took one month to get two of the appliances. I received a text yesterday that I can't get the rest of the appliances that I ordered And Paid for in advance for another month. That's two months. I called yesterday and no one returned my call, so my husband went to Lowes in person at 8:30 this morning and got nothing resolved. He did speak with the manager and the manger said he would try to find a way for us to get the rest if our appliances and that he would call me. It's been four hours and I have not heard from him. If Lowes really cared about their customers they would go out of their way to respond and find someone that is capable enough to deliver and hook up their products. All the care is getting your money and then leaving you hanging. I personally could NOT sleep at night doing people wrong and not trying to fix it. If you want appliances from LOWES, you better RUN real fast. They didn't bother to tell us that it would be two months (if we are lucky) before we get them or we would have went to HOME DEPOT. We use to spend alot money in Lowes because my husband is a contractor. Guess what, NOT ANYMORE. They think that they can keep on getting away with it, but as soon as the public finds out about it, THEY WILL LOOSE BUSINESS. I promise you that my word of mouth as well as my husbands will be heard by people at the gas stations, grocery stores, friends neighbors relatives and online. Eventually, you will loose.”

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Posted 6 months ago

“Recently I made a purchase online with Lowe's. It was a Father's Day gift from my mother used her credit card caused all kinds of problems finally I spoke to a nice lady at customer service. She said it was all taken care of delivery would be the 19th. Yesterday I received an email that the payment was declined again and when I called. I had got a young man on the phone who implied that. I never spoke to a woman and it was never taken care of like I was enough. I couldn't use my military discount because I was ordering with my mother's credit card but looks like I'm not getting it anyway. Hate to say to my mother that it didn't go through. She has anxiety and she now lives in a assisted home.Very disappointed!”

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Posted 6 months ago

“Sad to say very simply the worst service. Reached out to everyone and this project has taken 4 months to hopefully complete.”

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Posted 6 months ago

“Delivery service for Lowe's in Lincoln Ne is terrible. This is the second time they have sent incorrect fittings for appliances purchased, so they didn't install the appliances when delivered. The inconvenience requires the customer to go to the store, exchange for correct ones and then find someone to do the work at an additional expense. It seems like they don't want to do the work, so they make it impossible for them to have to install completely. It is very frustrating and definitely will be a last choice in the future. (Last time the delivery personnel argued the entire time also.) I can see why there are so many one star reviews!”

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Posted 6 months ago

“Lowe's extended warranty is a rip off. We've been waiting two weeks, had two appointments scheduled (for a 9 hour window) and cancelled midday of the appointment. They have now rescheduled...after a two ring phone call with no actual person talking...for another eight days out. This was a rip off. Buy from someone else, or expect to have no service after the sale.”

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Posted 6 months ago

Lowes is rated 1.6 based on 675 reviews