Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 777 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 777 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lowe’s on Woodrow Bean in El Paso, TX. I was trying to perchase something online and my account was blocked, so I called and spoke with representative at Lowe’s and asked if I could order over the phone. I gave her my Credit Card info and she replied with my credit card was declined, I asked if she could run it one more time to make sure she didn’t input the number wrong. She replied with “ I can only run it once” we have the item you are looking for in stock” I asked if they could hold it, she said no. I drove all the way over to purchase it and she said they were holding for customers. I am disappointed in the service from Lowe’s.”

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Posted 4 months ago

“I came into Lowe's look into purchase a circular saw to put up the panel and my tiny house. The first person I saw I grabbed in the power tools her name was tawana and she took the time to show me the different saws and which ones would be easier for me to use since I've had hand surgery. David was over that department so he took the time and opened the box and show me the do's and don'ts of the power tools . I've been coming in over the past several months being that I'm building me a tiny house and I have had a lot of questions and relied on their knowledge and I've had a lot of good customer relationships with a lot of these people at Lowe's in Oxford. I just want to say thanks to twana David and Jevona for all your help that day. Tawana thank you for that wood that you help me get it turned out excellent thank you for the Blessing!!!!”

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Posted 4 months ago

“They wouldn't refund my $29 delivery fee even though my item was never delivered to my house. Bad customer service.”

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Posted 4 months ago

“gave me a 4 hour window for delivery. confirmed that 4 hour window. texted they were on the way to my house *2 hours* before that 4 hour window. i texted them back with only automated response and had to leave half way through an important appointment to get my delivery. ridiculous! like messing up 4 hours of my day to plan around the original window wasn't bad enough - had to screw up my entire day.”

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Posted 4 months ago

“Bought a new refrigerator at store and set up delivery time when fridge arrived the 2 young men who are named Sway and James came in and checked out the plan of attack. Sway appears to be the lead man and he is very knowledgeable on installing and set up. He got out the old fridge and placed it where we wanted in garage as we are keeping it and then he helped me clean the floor and I'm disabled and he did great then got new fridge inside and started to assemble the new doors and items the thing required. Then while unwrapping it he noticed a dent and scratch on the front door if it. It's a stainless model and it shows up pretty good . It was a hidden dent and scratch and someone at the factory hid the damage with a sticker and shipping tape about set up info. It wasn't Sway or James the setup guys. Sway went above and way beyond what he was supposed to have done. He got me in touch with the right lady to talk to about the damage and they made it right and we opted to go ahead and keep the damaged refrigerator. They gave us a discounted price and it's all good now but this guy Sway is so nice and he calmed me down .because to be honest I was really mad and ready to send it back. He cleaned up and made sure it was clean and operational. Was A very pleasant and engaging young man. I'd deal with him anytime. He's such a asset to Lowe's it's great. Please acknowledge him for his great work and friendliness In his knowledge of doing his job he is a fun and nice kid to be around we are so happy with how they did it.thank you for your time”

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Posted 4 months ago

“Suppose to have a new fridge delivered yesterday between 4-8 pm. At 11:30 pm my tracker says I’m next for delivery, so I go open the garage doors and come back and seen I missed a call so I call back, three times and no one answers. By 12:30 am I close the doors and go to bed even tho the tracker keeps saying I’m next. This morning I call and they tell me that the driver says he sat in my driveway for 15 minutes but it was dark and no one was home? I said that’s a lie cause I have 5 dogs and no one comes up that drive that I don’t know about not to mention I have 2 motion sensing cameras and every light in this house was on! So then they say we can deliver it 4 days later between 8 am and 8 pm?! I bought it on sale and canceling it is have to pay $150 more anywhere else plus I have my old fridge out like they told me to do. Anyway I checked my cameras and no one came up this drive last night so I called back and this time she says well the driver was at the end of your drive and called but no answer and it was dark at 11:30 pm. I said I called that number back immediately several times and no one answered and of course it was dark at the bottom of my driveway, it’s almost .20 miles from the house!! Why didn’t he answer when I called back? Why didn’t he call 3 1/2 hours earlier to tell me he was running 4 hours behind? The least you could do is deliver it this morning, but she said he was at the end of the driveway and he called and you didn’t answer so it’s not our fault?! They didn’t even offer me a discount or gift card, hell, they couldn’t even get it delivered the next day or day after or even the day after that. I’ll never buy anything there ever again. Writing these reviews I realize I should have read some of these before I bought anything there the first time. Awful”

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Posted 4 months ago

“TWICE I wait all day and my scheduled pick up did not come. Do not depend on Lowes for any pickup or delivery.”

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Posted 4 months ago

“I ordered two garage doors a Lowe’s and the contractor who is supposed to come to delivered and install the doors never call me to schedule. I paid for service since September, today is December 3, 2024 no one has contacted me. The contractor that Lowe’s give the business to has bad customer service skills. I would not recommend to buy garage doors at Lowe’s it will take a long long long long time before someone comes to take measurements and to install it. I recommend that you use a different company to do your business with.”

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Posted 4 months ago

“Ridiculously high interest rates”

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Posted 4 months ago

“Online order went through incorrectly. Trying to call to fix situation was more than aggravating and incompetent. Deland Lowes does not answer their phone for approximately 30 minutes ringing today.”

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Posted 4 months ago

“We ordered a refrigerator from Lowe’s website. Paid for delivery, installation, and haul away. The delivery guys refused to setup the refrigerator so we had to call another person to install. Then he told us he would working in the area and would return to pickup the old refrigerator within a few hours all we had to do was give him a call The new guy showed up within 10mins of the delivery guys leaving and did the install himself. We call the Lowe’s delivery guys to come back to pick up the old refrigerator they first lied and said they would be back soon then they proceeded to ignore our calls. Long story short the Lowe’s delivery guy lied and was very unprofessional. Lowe’s gave us a $25 gift card for the inconvenience however at the cost of 2 refrigators seating in my kitchen over the next few days while waiting for another crew to come back to haul away. I WILL NEVER BUY ANOTHER BIG PIECE OF APPLIANCE FROM LOWES AND I WILL ALSO NEVER USE THEIR DELIVERY SERVICES!”

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Posted 4 months ago

“I am so tired of when checking out I have an employee looking over my shoulder or getting in my way as I am checking out. It is beyond obnoxious! If I need help then that is one thing and I will ask.”

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Posted 4 months ago

“Very very dissatisfied. Customer went to Lowe's in buckhorn Pennsylvania purchased a refrigerator and dryer. Paid $1000 estimated delivery. 24 hours. The associate Josh, Josh. Wrote the wrong phone number. Wrote the wrong address. And submitted the order. Waited all day for my delivery. Contacted Lowe's. They knew nothing about me. But they still have my $1,000. Now telling me it will be 48 plus hours before they can even tell me if I get my stuff or not. Even though they have my $1,000, the people in the store clearly need more training or they just don't care. Will never shop Lowe's for appliances again.”

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Posted 4 months ago

“If you’re thinking about getting new garage doors do not go to Lowe’s it will take 3 months they don’t tell you that they will you it will take 30 days. What they do they have an outside contractor who is supposed to call you to come take measurements. The problem is they don’t call you and when you call them the owner of that company do not return your call and the reason I said the owner is because when you call it’s cancel phone number and it goes to voicemail. Anyway the customer service is really bad don’t even waste your time just save the headache and hassle by doing business elsewhere”

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Posted 4 months ago

“Lowe's in Carbondale Illinois refuses to stand behind their products I purchased a washing machine Whirlpool and had delivered machine makes loud knocking noise numerous calls to the appliance department and the customer service department and corporate and whirlpool they all refuse to correct the issue Lowe's is a disgrace”

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Posted 4 months ago

“Tried to create an account. But every code sent, I put back in same number. But it said wrong otp number. 3 times 3 codes . I gave up . So with no problem at all I created a home depot account. Thank you home depot and I get 10 % military discount. Hey Lowe's fit your app.”

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Posted 4 months ago

“At Lowe's in Johns Creek, GA, I ordered a Pella sliding door on October 16 with the promise that it would be delivered within 28 days. When I had heard nothing for 33 days, I went online to Lowe's Check Order Status. Unexpectedly, my order could not be located, by order # or phone #. I then went to the Lowe's store and inquired at Customer Service. The order could not be found in Lowe's records either. After a few different managers investigated, I was told that the door "had been ordered" despite no record of that and that it would be delivered within a week. No guarantee or proof was offered. When I requested a refund instead, I was told that my credit card had not yet been charged. In spite of showing my receipt, I had to return home to print out my credit card purchase documentation and return to the store to be very reluctantly given a refund. BEWARE of placing a special order at Lowe's.”

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Posted 4 months ago

“This is my second time in 9 years trying to do business with lowes. I purchased a refrigerator and was told they'd call to schedule a pickup. In stead I get an email with a 10 hour window. Tried to narrowing the window for work reasons. I was told that's the policy. I guess they forgot to tell the sells team. No respect for working people. Order was canceled”

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Posted 4 months ago

“Went to 6 stores in Philadelphia and knew Jersey. We can’t get Levolor blinds cut to size. Either the machine is broken or no on in the store knows how to do it or the person who tried to do it did it wrong. What is wrong with lowes. How can you sell these but we can’t get them cut to the right size?????? We spent a week driving from one store to another without any success. Don’t buy at Lowes”

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Posted 5 months ago

“Cannot call store & talk to a person!!! Tried numerous X!😩. ordered a Frigidaire dishwasher, & what appliance person told me about delivery/installation within 2 weeks turned out to be 4x as long. Still have not received. VERY dissatisfied.”

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Posted 5 months ago

Lowes is rated 1.6 based on 777 reviews