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Lowes Reviews

1.6 Rating 763 Reviews
12 %
of reviewers recommend Lowes
1.6
Based on 763 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 52%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Lowes 1 star review on 27th March 2025
Ray
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 11th March 2025
Kathleen Wilson
Lowes 1 star review on 11th March 2025
Kathleen Wilson
Lowes 1 star review on 11th March 2025
Kathleen Wilson
69
Anonymous
Anonymous  // 01/01/2019
I bought washer and dryer stacked. The sales person told me I needed 2 cords and the one that I didn’t need I could return. After bringing the appliance into the house they tell me I need to use an extension cord to use it and have to have an electrician put in the right voltage. At 80 years old I wish they would have told me to check to see what kind of voltage I had. I didn’t think an electrical extension was a good idea. I feel sales people should be more informed of what u need.
Helpful Report
Posted 1 month ago
We purchased all new appliances for a new home spent 800 on a warranty the warranty company is a joke the freezer drawer won't work after many calls they said it's not covered and no service people in are area so we canceled the warranty we get back 61.00 after one year don't buy an extension warranty from Lowe's ...Michael Henn Victoria Virginia
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Posted 1 month ago
I put Lowes on my store of last resort months ago due the forced self checkout. Lowes store is very close to me but I will go to Ace or the Depot first. Yesterday I had an emergency as the landscape guy broke my water line. Went to Ace but they did not have the PVC fitting I needed, so due to the emergency nature of the problem I went to Lowes. At Lowes I went to the PVC area only to find it fence off. No one was working in the area so I went around th barrier and picked my fitting. As I was walking to checkout an employee chastised by for going aro7nd the barrier. I asked why was the aisle blocked off when no one was working the area. No answer. Got to the kiosk and entered my phone number as I am retired military and previously register with Lowes. My my name pops up and the attendant wants to see my ID. I show her my military ID, not good enough wants to see my drivers license, show her my license, not good enough she wants me to take it out of my wallet so she can see the back. Mint you I am buying a 3 dollar fitting. This is a prime example of Lowes not being customer freindly.
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Posted 5 months ago
Lowes delivered a new fridge. It works great. They did not remove the old fridge. They left it on my lawn. I'm not happy. They tell me that they'll remove it for a price. This was not mentioned at the sale.
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Posted 5 months ago
I'll tell you how Lowe's can make Lowe's happy and the customers.. By changing online delivery policy and charges! l needed to replace my hand held grinder and went online to Lowe's. Found a DeWalt that would work fine for $79.99. my vehicle is broke down so I needed delivered. Why? Would I pay $79.99 for grinder and pay another $79.99 for shipping? $159.98 for a grinder? WOW! So I went on online Amazon and same grinder same price free shipping in receive it in 5 days. So went online Home Depot same grinder same price 2 day delivery free shipping....
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Posted 8 months ago
Hobbs N.M has the worst service department I have ever seen . Girl there is very rude and mouthy. I called store manager but know nothing will ever be done about it
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Posted 1 year ago
I ordered my items on line. 2 itwms out of stock. When i checked in for curbside pick up I waited 5 mi utes for my items. Then whe I called the store the associate hung up on me.
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Posted 1 year ago
normally our go to store , we bought a medium purchase today and our check was refused so we used our bank card which is basically the same form of payment. It appears that Lowes has a cash flow problem .The low labor force is very good at helping but they cannot contiune to serve the community at this point asking their customers to pay in cash or debit. ....I imagine they will be closed by the fall.
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Posted 2 years ago
Very helpful easy to find material and well-mannered employees
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Posted 5 years ago
Lowes is rated 1.6 based on 763 reviews