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Lowes Reviews

1.6 Rating 763 Reviews
12 %
of reviewers recommend Lowes
1.6
Based on 763 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 52%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Lowes 1 star review on 27th March 2025
Ray
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 11th March 2025
Kathleen Wilson
Lowes 1 star review on 11th March 2025
Kathleen Wilson
Lowes 1 star review on 11th March 2025
Kathleen Wilson
69
Anonymous
Anonymous  // 01/01/2019
I usually skip closer stores and drive an extra mile or two to go to LOWE's, in Katy, Cinco Ranch, Texas. Today, I went twice for simple things. One, I was looking for ways to fix a broken drawer in the kitchen. Ralph and Brett went our of their way to find a solution. They didn't have the right clips at the store. Brett, took the step beyond the call of duty and found it online for me. Two, I went to the garden center for "growing bags." In the whole 100 acre place, there was one cashier, and nobody else to ask for help. It was a Friday at 5 and many shoppers...From the Garden Center to the opposite end of the store, I found Sylvia at Self Check area.....She called for help to meet me at the garden center. I walked back and waited...then left.
Helpful Report
Posted 2 weeks ago
I Lost hope? That's where I was after a significant financial setback due to fraud. But then I found MR BENITO GABRIEL who is a recovery agent and everything changed. He dedication and knowledge were nothing short of astounding. The team’s diligence shone through as they meticulously analyzed my case, offering regular updates that truly eased my mind. Thanks to their cutting-edge methods tailored to my unique situation, not only did I recover my lost funds, but I also turned a profit in a timely manner. If you're in need of expert financial recovery services, look no further. π„π¦πšπ’π₯ β€”ππžπ§π’π­π¨π πšπ›π«π’πžπ₯πŸ’πŸ’πŸ—@𝐠𝐦𝐚𝐒π₯.𝐜𝐨𝐦 π–π‘πšπ­π¬π€π©π© β€”- +𝟏 (πŸ“πŸŽπŸ“) πŸ’πŸŽπŸ-πŸŽπŸ•πŸπŸ’
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Posted 2 months ago
Never buy from Lowes especially appliances they hire shady installers who scam money from you. This installer tried to get money from me even though we paid for installation. When I refused to give him cash he called the cops and said I assaulted him. What a scumbag liar pretty much tried to ruin my life. Beware of Lowes installers, go somewhere else For appliances. nea
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Posted 6 months ago
Lowe's has specialists that are actually specialists in their departments, not just sales people. You go into any other big box hardware store and they are sales people that will literally sell you anything. At Lowe's they know their department. Shop at Lowe's for knowledge and accountability.
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Posted 11 months ago
A shout out to Daniel for helping me withy porch railing in Paris tn great customer service thanks he's a 10
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Posted 1 year ago
I worked at Lowe's for about 3 months. Lowe's is a pretty decent company to work for I enjoyed it while I was there the problem is the customers.. The customers are the biggest assholes that ever walked into a store. They make a mess of the place. They never put anything back where it belongs,,when they drop something on the Floor it stays there, the customers don't care and that's why I left. I got tired of cleaning up after the customers and nobody appreciated it.. So you can give bad scores to Lowes if you want but you need to look in the mirror. The problem is not with the company it's with you the customers that can't put anything back you just don't give a damn and that's why I left I felt like I wasn't appreciated for what I did.
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Posted 2 years ago
They can be helpful. At least they don't lie like some other companies
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Posted 2 years ago
The online ordering is very simple and I have always received great service while in the store.
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Posted 6 years ago
Lowes is rated 1.6 based on 763 reviews