LOZURI Inc have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Excellent company you can trust! Great price! Outstanding service! The product purchased was in perfect condition as listed and it travelled the world in record time. Tracking information and updates were sent every day and easily accessible. Lozuri has my recommendation!
”
- Adam K
“
I am very happy with my purchase and experience with Lozuri! The price was fantastic (much cheaper than elsewhere), shipping to California was fast and seamless, and their customer service was wonderful. All in all, a flawless transaction. I highly recommend Lozuri and will be a return customer!
”
- Donna C
“
Love my blazer. Great price and quick shipping. First order was too small so they sent me a label to return. Attentive and kind customer service. The new order arrived in just days and both were packaged very nicely.
”
- Anonymous
“
Great price. Fast delivery from Spain! Promp customer service response.
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- Christa H
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Good communication and fast delivery
”
- Anonymous
“
Is a beautiful bag and I love it, again I will recommend friends to buy from LOZURI Inc any time any day, quick delivery excellent.
”
- Rosemary
“
No fault of Lozuri but I am returning red Ferragamo platforms because they are too heavy in look for my dress .
Lozuri was very helpful
with return but it is hard to incur a 15% restocking fee when most purchases are done on line with free shipping and often returns .
”
- Wendy Q
“
I received a full refund for the bag, I would hesitate to buy something again due to lack of trust because they require you to have a security band on the product when you return it but my product came without the secure band— but they did refund me fully for it.
”
- Anonymous
“
Lozuri’s website is very easy to navigate. Purchasing is also quite convenient. The only downside is their return policy. The refund doesn’t take a lot of time but they deduct a lot from your refund lowkey forcing you to keep an item. They deduct the duties and taxes from your refund as well as a 5% service fee. Although they offer good prices MAKE SURE TO BE ABSOLUTELY sure before purchasing.
”
- Anonymous
“
I love my Fendi pouch! However, it had a small scratch on the frame of it. When I called to return I was offered money to keep it, but I opt to return. Annaly handled my return from beginning to end! My refund was processed in a timely manner and I greatly appreciate it. Because my return was handled with care I will be ordering again!
”
- Donna M
“
Excellent company you can trust! Great price! Outstanding service! The product purchased was in perfect condition as listed and it travelled the world in record time. Tracking information and updates were sent every day and easily accessible. Lozuri has my recommendation!
”
- Adam K
“
I am very happy with my purchase and experience with Lozuri! The price was fantastic (much cheaper than elsewhere), shipping to California was fast and seamless, and their customer service was wonderful. All in all, a flawless transaction. I highly recommend Lozuri and will be a return customer!
”
- Donna C
“
Love my blazer. Great price and quick shipping. First order was too small so they sent me a label to return. Attentive and kind customer service. The new order arrived in just days and both were packaged very nicely.
”
- Anonymous
