LOZURI Inc have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Love my new Moncler jacket! Found it for a great price from LOZURI and had to pick it up, glad I did.
”
- Cole
“
Lozuri has been a great experience!
New YSL bag arrived on time and packaged nicely. Great price on the bag and it was confirmed authentic through a 3rd party Authenticator. The customer service team was also a pleasure to work with.
I would definitely use Lozuri again for any luxury brand purchases.
”
- Carl
“
Love my new Valentino purse. I have beautiful experience with LOZURI. Price is much better than in the store. Definitely I will shop there in the future again.
”
- Petra Z
“
Lovely dress, beautifully packaged.
Problem with late delivery but notified throughout the process and kept informed.
”
- Leoni
“
Great support service, very fast to respond to any queries. Delivery to Europe easy and spot on with updates of package.
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- Anonymous
“
Very pleased with my purchase and the delivery was very good how ever disappointed that the coat never came with a dust jacket
”
- Ken T
“
No fault of Lozuri but I am returning red Ferragamo platforms because they are too heavy in look for my dress .
Lozuri was very helpful
with return but it is hard to incur a 15% restocking fee when most purchases are done on line with free shipping and often returns .
”
- Wendy Q
“
I received a full refund for the bag, I would hesitate to buy something again due to lack of trust because they require you to have a security band on the product when you return it but my product came without the secure band— but they did refund me fully for it.
”
- Anonymous
“
Lozuri’s website is very easy to navigate. Purchasing is also quite convenient. The only downside is their return policy. The refund doesn’t take a lot of time but they deduct a lot from your refund lowkey forcing you to keep an item. They deduct the duties and taxes from your refund as well as a 5% service fee. Although they offer good prices MAKE SURE TO BE ABSOLUTELY sure before purchasing.
”
- Anonymous
“
I love my Fendi pouch! However, it had a small scratch on the frame of it. When I called to return I was offered money to keep it, but I opt to return. Annaly handled my return from beginning to end! My refund was processed in a timely manner and I greatly appreciate it. Because my return was handled with care I will be ordering again!
”
- Donna M
“
Bag took 3 weeks to arrive but understand with Christmas back log.
Customer service was superb, they was the smallest mark on the bag that I would never have noticed and they brought it to my attention before sending and offer a small amount back.
”
- Cameron S
“
I am very happy with my purchase. The bag is exactly as described. Swift and efficient service. Productive communication with the customer service.
”
- Anonymous
“
Great support service, very fast to respond to any queries. Delivery to Europe easy and spot on with updates of package.
”
- Anonymous
