LuckyVitamin.com Reviews

Name: LuckyVitamin.com
Rating: 4.27

4.3 Rating 1,624 Reviews

82 %

of reviewers recommend LuckyVitamin.com

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Metrics

4.3

Based on 1,624 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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LuckyVitamin.com 5 star review on 3rd October 2022

Scott

LuckyVitamin.com 1 star review on 20th September 2022

Nilve Veronica Palmieri

LuckyVitamin.com 1 star review on 29th September 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“protects products during shipping, expiration dates into the future, good product selection, and good customer service”

Helpful Report

Posted 3 years ago

“My first order contained probiotics that require refrigeration. They were not packed in a temperature controlled packaging. Their competitor (VitaCost) does. Trying to contact Customer Support via phone number is futile, will direct you to either email or chat. Unlikely I will order from them again.”

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Posted 3 years ago

“I loved all the item except the Pomegrante. It was bitter.”

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Posted 3 years ago

“The website is easy to navigate with it's search and sort features along with easy price comparisons and customer reviews. I makes choosing a particular brand, item, quantity a pleasure, instead of a hassle and maze of confusion. The delivery is surprisingly fast. The inclusion of packing list with return label, if necessary, is a novel to me. (Amazon lost my return :(. I haven't had to make a return here because selection is so easy. Thanks.”

Helpful Report

Posted 3 years ago

“This company is on the rebound in my estimation....Used to be delivery's were slow to arrive or most times merchandise was out of stock. They are getting better now as they told me they were making some changes. The last several orders were perfect, merchandise was in stock, 3 to 5 day shipping which is acceptable so keep up the good work. Will continue to use this company.”

Helpful Report

Posted 3 years ago

“I have been pretty happy with our Lucky Vitamin orders over the many years I have done business with them. The prices are reasonable and the shipping is always free with my orders. I normally order 6 - 10 items each time so always qualify for the free shipping. My last few orders have also been coming in size appropriate boxes. They used to come in large boxes, which seemed unduly wasteful. Very Happy to see the change from a eco friendly, recycling point of view. About twice a year Lucky Vitamin sends me a much appreciated discount voucher for $5 based on the number of points I accumulate. Pay close attention to what item box you click on when ordering because it is easy to hit the auto refill box that signs you up for automatic shipments that you may or may not want. That is my only criticism of the website. Other than that it is easy to navigate for a technologically challenged person. Order from Lucky Vitamin and you will be happy you did.”

Helpful Report

Posted 3 years ago

“Excellent customer service and prices. I miss wellness consultant Genevieve Greco, she help me with whatever issues and gave wonderful suggestions for supplements.”

Helpful Report

Posted 3 years ago

“Always prompt and accurate deliveries along with excellent products.”

Helpful Report

Posted 3 years ago

“Read all the reviews including trustpilot. LuckyVitamin pretend to place and despatch your order. It then gets returned to sender and they give you a 25% refund. They keep the rest as a restocking fee. Many people have complained about this. Do not use this company.”

Helpful Report

Posted 3 years ago

“I was looking to buy some essential oils & vitamin supplements. Came across this website & their prices were very reasonable compared to most online stores. So save some money i did make my first purchase online. The delivery was to made within 3 to 5 business day through Landmark Global. I did not receive the products ordered on the respective date so late evening i was trying to contact LuckyVitamin and found out that they do not have customer service personal but simply one department to only take orders. I spoke to that person but he mentioned he cannot help and has no access to follow up but to take orders and payments. I was told to contact by email or by Robotic chat. I did the robotic chat and they said they will investigate. It will take couple of days. I was checking the courier company called Landmark Global and they too did not have a customer service person that i could speak too, but simply an email, which i did write to, but did not hear back from them. I then started to search about both these companies online and it happened to be a scam, a fictitious company & i was not the only one scammed. My heart sank as it was a considerable amount and i am jobless right now. The only reason i ordered the items was to keep myself healthy and boost my immune system. I then contacted my credit card company and explained the same, they said they will investigate and it may take about 10 to 14 business days. I am writing to save others from being scammed in times of such challenges and difficulties”

Helpful Report

Posted 3 years ago

“Love Lucky Vitamin!! always fast getting my order and the product line is WONDERFUL ! A life Long Customer for a Better Life!!”

Helpful Report

Posted 3 years ago

“I returned my entire order, was delivered back to them on Dec. 24th, 2020. Weeks went by and still have not received my refund. I have chatted with them 2 times, the last two chats I was told I would receive my refund in 3-5 business days, but still have not received it. I chatted with them a third time, they now are saying I only returned 5 out of the 6 bottles...LIE! I returned all 6. So either they misplaced one or someone stole one. I can’t believe the run around I am getting. What a fraudulent company! The representative said he will put the refund through but may not be refunded for that 6th bottle. Absolutely disgusting business practices! I had a feeling I wasn’t the first person to have issues with this company, so I looked online for reviews and sure enough it’s a known issue. I will NEVER shop with them again and I will tell everyone who asks my experience and tell them to steer clear of this online store. On 1/18/21 I finally received my refund, but they only refunded me 5 bottles, so they not only get a free bottle but they made money off of it. Freaking scammers! NEVER SHOP WITH THEM. 😡”

Helpful Report

Posted 3 years ago

“Perfect! On time shipping and great customer service!”

Helpful Report

Posted 3 years ago

“I'm able to get all my supplements -- for a great price -- conveniently delivered. During pandemic lockdown, I even got some foodstuffs. Delivery is timely: well packed but not over packaged.”

Helpful Report

Posted 3 years ago

“Horrible shipping. Took 16 days to arrive in the next state since they shipped via USPS. Other vitamin companies use Fed Ex or UPS Ground and you get in a few days. Also, they were out of stock on many items and expected you to order these items in quantities of 5 for a back order.”

Helpful Report

Posted 3 years ago

“This review is for the second order which is twice as bad as the first one I had purchased thru Walmart. This was for a direct purchase from your company. Horrible product matched only by horrible customer service”

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Posted 3 years ago

“I have just sent you a direct email, to the CEO. I have filled out so many of these forms and never a response.Maybe you are just used to getting low ratings?”

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Posted 3 years ago

“Great options and selections. They handle shipping mishaps in fashionable ways, too. LuckyVitamin gives Quick responses.”

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Posted 3 years ago

“I love that I found Lucky Vitamin and that they offer subscriptions on many name brand vitamins!”

Helpful Report

Posted 3 years ago

“I don’t buy vitamins from Amazon anymore. It seems like a lot of scammers are selling fake vitamins. Tip - always sort Amazon reviews by ‘recent’ reviews. Scammers do a bait and switch. They sell legit vitamins, get good reviews, then sell loads of junk. I have not found this to be the case with Lucky Vitamin. When I buy my vitamins here, I get what I pay for.”

Helpful Report

Posted 3 years ago

LuckyVitamin.com is rated 4.3 based on 1,624 reviews