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LuckyVitamin.com Reviews

4.3 Rating 1,624 Reviews
82 %
of reviewers recommend LuckyVitamin.com
4.3
Based on 1,624 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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LuckyVitamin.com 5 star review on 3rd October 2022
Scott
LuckyVitamin.com 1 star review on 20th September 2022
Nilve Veronica Palmieri
LuckyVitamin.com 1 star review on 29th September 2021
Anonymous
LuckyVitamin.com 1 star review on 28th August 2021
Wesley
LuckyVitamin.com 5 star review on 15th February 2021
Marilynn
LuckyVitamin.com 1 star review on 14th August 2020
Georgi
LuckyVitamin.com 1 star review on 29th July 2020
NG
2
Anonymous
Anonymous  // 01/01/2019
Items are packed securely and packages arrive on time.
Helpful Report
Posted 5 years ago
I Love Lucky Vitamin. I order their bulk lolly pops.My grand children love them. I take them on mission trips in bulk bags of 300. The kids in other countries love them to. I give them as prizes. I always order enough to get free shipping. Thanks Lucky Vitamin I can feel good about giving a great treat. Donna
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Posted 5 years ago
legit company with great customer service.
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Posted 5 years ago
I love my products customer service is very good!
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Posted 5 years ago
WORST Company EVER !!!! The order was divided in Two shipments ( some items were not in stock) and shipped by: 1. FedEX and 2. DHL. FedEX shipment NEVER ARRIVED ..... THANKS for VERY NICE REP. FRANCIS who was able to see what happened and surprisingly was able to issue the REFUND for this part of the order. And Yes, second part of the order was delivered.
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Posted 5 years ago
I ordered two orders on one day and then found 3 charges on my debit card account from them. Two of them were correct but the third was fraudulent. I then contacted them and they took the false charge off. Customer service has gone down. In the past I have spoken to them without any problems. But now all they have is chat and email.
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Posted 5 years ago
Luckyvitamin has a great selection of items. From vitamins, maple syrup, sesame seeds, ginger candy, and more. I can have items shipped to me that would require visit to two or three stores locally. Items arrive quickly with good packing and get a free item as a thank you. Customer Service is great. I have called in the past and they resolve my concern quickly. One of my items was backorder, I was informed status every 30 days. Thank you!
Helpful Report
Posted 5 years ago
We've liked Lucky Vitamin for their prices, friendliness and convenience. We have quite a few products we need on autoship. 6 of the last 7 went on backorder. We've had to buy some products in stores locally which tends to be more expensive. This has been a recent pattern for us and is an inconvenience we don't need. I'm told by their customer service (which took several days to get back to us) that a new system is coming that will correct this issue. So we're waiting to see how that works before deciding if we need to find another source for what we need. Taking a week to get a shipment is longer than other websites, and needs to be improved
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Posted 5 years ago
Even though my order was back ordered Lucky Vitamin kept me informed and shipped without hesitation. I would recommend using Lucky Vitamin for your herbal medicine needs.
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Posted 5 years ago
I’ve been ordering from you guys for quite a while. And received my orders with no problems. Lately it seems that everything is on back order. So it’s been taking a little bit longer. I hope that things will even out in time with the backorders.
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Posted 5 years ago
The worst customer service I've ever experienced. Even "chat" referred me to an endless loop with the 800 number. You should be ashamed of yourselves.
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Posted 5 years ago
On time, and as expected. Thank you
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Posted 5 years ago
I received everything I ordered in good condition. Thanks so much for the bonus as well :) I
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Posted 5 years ago
Won't ever order from LuckyVitamin again. Items advertised on the website were backordered with a ship date of a few days later. A rep contacted me to state that half my order would be backordered for months at least because they don't have anything else currently incoming to restock. The rep asked if I wanted to keep the order or cancel. I asked if there was any rebate to keep the order and wait... she stated that they would grant me a one-time COURTESY of $10 off my next order. I'm doing YOU the favor and offering to let you keep the order. You aren't doing ME the service. Horrible customer service.
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Posted 5 years ago
I noticed a lot of negative reviews, but I was happy with my first order from Lucky Vitamins. The items I ordered were in stock, arrived in a timely fashion and the prices were better than on other sites with free shipping. I would order again.
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Posted 5 years ago
What a nightmare!!! What a nightmare!!! I placed my order on June 24th: 12 deodorants. After placing the order, I asked them not to mention the word "Lucky Vitamin" on the package because Customs in Italy would hold the package thinking it's some pills or something else you cannot get in Europe and is forbidden. They told me they couldn't because as good Americans, they always know better than others. Sure enough, the package got hold at customs on July 2nd and I haven't received anything yet. We are September 27th now!!! They don't want to deal with customs and tell me I should call them, which of course is impossible! Communication with Alisha the "Happy Wellness Ambassador" is like spitting in the wind. I sent many emails and she doesn't help at all! They don't want to send me the money back because they want the package back, which I don't have. It's a real nightmare!!!! Don't ever buy anything with them if you don't live in the USA! Trust me, you will regret it!!!
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Posted 5 years ago
Excellent service. Excellent product.
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Posted 5 years ago
I was made to feel as though I was trying to pull something when I chatted with customer service to say that some of the cans where damaged. So I just forget it, in the future I will go else where to buy almased.
Helpful Report
Posted 5 years ago
I ordered for the first time back in March. I ordered 8 boxes of detox tea and discovered only 6 were sent after I ran out of tea boxes in 6 months. I placed an order for 8 boxes again and only received 6 and caught it right after my shipment was received. I was charged the full amount and then they ended up telling me that my two boxes were on backorder. I never received a notification. They offered a 5 voucher after I was going back and fourth for an hour, but honestly not worth paying the additional 5 something in shipping. I declined as I will never give this company one more penny. Terrible way to scam customers. Beware!!!!!
Helpful Report
Posted 5 years ago
I ordered for the first time back in March. I ordered 8 boxes of detox tea and discovered only 6 were sent after I ran out of tea boxes in 6 months. I placed an order for 8 boxes again and only received 6 and caught it right after my shipment was received. I was charged the full amount and then they ended up telling me that my two boxes were on backorder. I never received a notification. They offered a 5 voucher after I was going back and fourth for an hour, but honestly not worth paying the additional 5 something in shipping. I declined as I will never give this company one more penny.Terrible way to scam customers. Beware!!!!!
Helpful Report
Posted 5 years ago
LuckyVitamin.com is rated 4.3 based on 1,624 reviews