Lucy Bee Reviews

Name: Lucy Bee
Address: PO Box 214, Hertford
Rating: 4.88

4.9 Rating 2,149 Reviews

97 %

of reviewers recommend Lucy Bee

4.9

Based on 2,149 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01992 747 900

Email:

daisy@lucybee.com

Location:

PO Box 214
Hertford
SG14 2ZX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service, easy to shop the site . Love the milk and drinking chocolate.”

Helpful Report

Posted 4 years ago

Hi Kim, We're so pleased to hear this and are glad that you've been happy with your shopping experience with us. For shipping orders to you, we use UPS tracked delivery and this is usually a next day delivery service, (to most UK addresses and if the order is received before midday). Petrina

Posted 4 years ago

“I appreciated how quick the order arrived and liked the personal touch of who checked my items and made sure you had sent out the right orders. The hot choc is really good and goes well with the coconut milk.”

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Posted 5 years ago

Hi Ervina, thank you so much for your review. It's great to hear that you like the cacao and as you said it goes so well with the coconut milk. Enjoy! Daisy

Posted 5 years ago

“Prompt delivery in fully recyclable/compostable packaging. Will be back for more of this lovely oil.”

Helpful Report

Posted 5 years ago

Hi, thank you so much for your review. We always aim to reduce waste as much as possible (especially plastic). I'm glad that you like the oil. Thank you again for your review. Daisy

Posted 5 years ago

“Very quick delivery of the bundle of goods I ordered. Amazing taste and great quality. Love the packaging too!”

Helpful Report

Posted 5 years ago

Thank you Tahmina. We're so happy that you're shopping experience with us was exactly as we want it to be. Thank you also for your feedback on our packaging. We're a small team and always try to reflect the premium quality of the product in its packaging, making it eye-catching and informative. Petrina

Posted 5 years ago

“I received these soaps as a gift late last year and loved them so much that I ordered more. Easy to purchase, amazingly fast shipping and a great experience overall.”

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Posted 5 years ago

Thank you Alexander, this is great to hear and we're really pleased that you're such a fan of our Soap bars. We're thrilled that in the 2019 Free From Skincare Awards, our Fragrance Free bar won Gold, and the Spearmint Exfoliating Soap won Silver. All of our soaps are palm oil free (as is our entire range of products). Petrina

Posted 5 years ago

“Lucy Bee certainly know how to treat their customers. I couldn't believe how quickly this arrived....not only did I get free delivery, it came the next day, and was very well packaged. I have been over the moon with my order, and everyone should use Lucy Bee, they are just the best....10 out of 10 :)”

Helpful Report

Posted 5 years ago

Hi Demise, Thank you so much for this. it's definitely brought a smile to our faces! We're a small team and we all care about everything that we do, putting our everything into it, so to read this is wonderful, thank you. Petrina

Posted 5 years ago

“1st class.very prompt delivery&offer value for money.”

Helpful Report

Posted 5 years ago

Thank you Janet. We love to hear feedback and are really pleased that you're happy with your order from us. If you have any questions at any time, please feel free to get in touch. Petrina

Posted 5 years ago

“Placed my first order or Lucy bee products and have completely fallen in love with them. The cacao powder makes the most amazing hot chocolate and the baths salts and soaps are Devine! Would definitely order again.”

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Posted 5 years ago

Thank you, this makes us really happy! We always aim to offer the best quality products and service. Petrina

Posted 5 years ago

“I had a nice initial chat with Petrina on the phone and then ordered some coconut milk and turmeric. They arrived promptly and I am very pleased wit them.”

Helpful Report

Posted 5 years ago

HI Marilyn, It was lovely to chat with you and I'm really pleased that you're enjoying these. If you have any questions at any time, please feel free to get in touch, Petrina

Posted 5 years ago

“Loving the products! The milk is so creamy, made such a difference with drinks and when using for cooking. The coconut oil is such good quality, I use it to cook with and on my body and face. The exfoliating soap is brilliant, smells amazing. Feeling super soft! The chai mix is delicious too.... Basically a huge fan! Well done Lucy Bee and team!”

Helpful Report

Posted 5 years ago

Ah thank you Kate, this has brought a big smile to my face! I'm so pleased to hear that you're enjoying our products and you sound as big a fan as we are! Petrina

Posted 5 years ago

“Best soap on the market. I love how my skin feels so refreshed and clean. Keep up the good work LucyB 🌟🌟🌟🌟🌟”

Helpful Report

Posted 5 years ago

Thank you Audrey! Like you, I love the feel of my skin when using our Soaps and having used shower gels for years, I've switched to these bar soaps now as they are not only effective but also reduced packaging. Petrina

Posted 5 years ago

“I'm new to Lucy bee shop but ordered loads already. Really great place to shop helpful people great prices great delivery. I've not done any returns or refunds yet happy with everything. The only thing I'm waiting for now is to try the beauty products to come. Thankyou so much so happy I found you.”

Helpful Report

Posted 5 years ago

Hi Sharna, Thank you so much for your amazing feedback. I always find customer views are so important when making a decision to buy or not from a company and I'm sure yours will help others. Like you, we're really excited about the skincare, which will be with us very soon now! Take care, Petrina

Posted 5 years ago

“I wanted to buy the face cream for my daughter but couldn't find it on the website, it would have been useful if an explanation had been put on to explain you were chanaging suppliers. Very friendly and helpful when l telephoned and efficient when l ordered a gift voucher.”

Helpful Report

Posted 5 years ago

HI Doreen, Thank you for your call and feedback, which are really useful to us. We always want your shopping experience with us to be as efficient as possible and we value your thoughts on how we can improve on this. I hope your daughter enjoys using her gift voucher on our new skincare range once its relaunched! Petrina

Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

Thank you! we always aim to be as efficient as possible and it's great to know that you're pleased with your shopping experience with us. Petrina

Posted 5 years ago

“Great product, super delivery every time.”

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Posted 5 years ago

We're so pleased to hear that you've been happy with the service that you received. Enjoy the products! Georgia

Posted 5 years ago

Thanks for sharing this, we're thrilled that you're happy with our service and products :) Petrina

Posted 5 years ago

“Superb service. Was concerned about products being sent to France but all went smoothly and Petrina at Lucy Bee kept an eye on delivery process perfectly. All arrived in excellent condition and I am so thrilled to have Lucybee products to use here. We always come by plane for our holidays so don’t have space in our cases for sugar and flour etc. (I gave friends jars of coconut oil for Xmas presents). Thank you Lucybee.”

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Posted 5 years ago

Thanks for your great review Carol. It's brilliant to hear that Lucy Bee has made its way over to France and that you're sharing it with friends over there too. Wishing you a lovely Christmas! Georgia

Posted 5 years ago

“Perfect soap dishes with soap and super fast delivery, thank you so much. Merry Christmas xx”

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Posted 5 years ago

Thanks for your great review, Sally. We're very glad to hear you're happy with the soap dishes. Have a lovely Christmas! Georgia

Posted 5 years ago

“Fantastic products, pretty quality packaging and super customer service.”

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Posted 5 years ago

Thank you Lucinda! We're really pleased to hear that you were happy with the service you received

Posted 5 years ago

“I’m always so pleased with my purchases from Lucy Bee. An amazing company with a big focus on Fairtrade, eco friendly packaging & the best ingredients.”

Helpful Report

Posted 5 years ago

Hi Rachel, This is music to our ears! We really appreciate your feedback and support. As you've mentioned, Fair Trade and ethics are at the foundation of all that we do and, as a team, we all care about our products and packaging that we use. We're always open and honest and strongly believe in the benefits of organic farming and Fair Trade, so that those farmers and workers who produce our products benefit too. Petrina

Posted 5 years ago

“I plan on repurchasing in the near future.”

Helpful Report

Posted 5 years ago

This is great to hear David, thank you. Petrina

Posted 5 years ago

Lucy Bee is rated 4.9 based on 2,149 reviews