Lucy Bee Reviews

Name: Lucy Bee
Address: PO Box 214, Hertford
Rating: 4.88

4.9 Rating 2,149 Reviews

97 %

of reviewers recommend Lucy Bee

4.9

Based on 2,149 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01992 747 900

Email:

daisy@lucybee.com

Location:

PO Box 214
Hertford
SG14 2ZX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I adore beautiful soap and this is my favourite at the moment. It leaves skin so silky soft, all natural ingredients, well worth the price.”

Helpful Report

Posted 5 years ago

HI Gillian, Soap bars are definitely back in fashion! We worked hard with our range to make sure they are all palm oil free and create a wonderfully rich lather, leaving skin clean and moisturised. We are thrilled that at the recent 2019 Free From Skincare Awards, our Fragrance Free won Gold, and Spearmint Basil and Clove Exfoliating Soap won Silver. All four soaps are certified Vegan, Cruelty Free, Fair Trade and COSMOS Organic and are an ethical Best Buy as voted by The Ethical Consumer Magazine. Petrina

Posted 5 years ago

“Every delivery from Lucy Bee feels like a treat. Knowing that I am making a purchase from a company with strong ethics and a personal approach makes the entire buying experience a positive one. None of this would be significant if the products were not good - but they are fabulous and I am looking forward to giving some as Festive gifts and introducing more of my friends and loved ones to these excellent products. Delivery times have been fine and the prices reasonable. Customer Services experiences have been prompt, helpful and friendly. I will continue to shop with Lucy Bee and encourage others to do the same.”

Helpful Report

Posted 5 years ago

Hi Beth, Thank you so much for this. Your support means a lot to us and also that you've taken the time to give your feedback, which we hope is helpful to others. The entire Lucy Bee team care passionately about all that we do and it's great to know that you're happy with our products and service. Thank you again, Petrina

Posted 5 years ago

“I was sent the incorrect order initially but the problem was resolved instantly so am very pleased with the outcome and will definetly order from Lucy Bee in the futre.”

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Posted 5 years ago

Thank you Jan. Obviously we always aim to avoid errors and I"m so pleased that we sorted this for you quickly. We appreciate your support. Georgia

Posted 5 years ago

“I have absolutely loved all the Lucy Bee products I've tried so far. The bulk buys make it such great value and the ethical standards of the company are impressive. Delivery is fast and on the couple of occasions I've needed to contact customer services with questions, I've received an almost immediate reply. I wish all companies were like this to deal with!”

Helpful Report

Posted 5 years ago

HI Linelei, Thank you so much for sharing this, it means a lot to us that you're happy with the products and service from us. Petrina

Posted 5 years ago

“Great product, super quick delivery.”

Helpful Report

Posted 5 years ago

Thank you sharing this and we're really pleased that you were happy with everything. Petrina

Posted 5 years ago

“Had an issue with a wrongly delivered parcel. The customer service was outstanding and all sorted within a couple of hours 😊”

Helpful Report

Posted 5 years ago

HI Dominique, We're sorry that you had an issue with your delivery and are glad to hear that we were able to resolve it quickly. We use UPS tracked delivery service and whilst 99% of the time, orders arrive as they should, occasionally issues do arise. Obviously we wish this was 100% success but we work closely with UPS to avoid errors and to sort out any issues as efficiently as possible. We know ourselves how frustrating it is when a delivery goes wrong! Take care, Petrina

Posted 5 years ago

“I’ve bought a lot from Lucy Bee over the last few years. Their service is excellent and the products are amazing and very fairly priced. I love the fact that their products are natural and ethical.”

Helpful Report

Posted 5 years ago

Thanks for this Julie and we value your support. Fair Trade and ethics are at the heart of all that we do and we always research and use the very best ingredients that we can. This is further carried through to the packaging that we use - we really do put our heart and soul into all that we do. We appreciate you taking the time to share your thoughts with us. Petrina

Posted 5 years ago

“This is the best soap for sensitive skin. When using it doesn’t go ‘soggy’ but stays firm to the end and it lathers beautifully too. It’s not the cheapest soap but well worth the price as I use it as a face and body wash which means I’ve reduced my plastic purchases too. To reduce the cost slightly I wait for the discount offers and then buy a box of 4 which lasts for about 6 months, if you are signed up for emails you get notified of offers too which is useful.”

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Posted 5 years ago

Thank you Jo - a great review and great advise to other shoppers too! We value the support from all of our customers and like to reward your loyalty with promotions during the year. Petrina

Posted 5 years ago

“I love all Lucy Bee products. As I can’t eat starch it’s impossible to find many alternative milks that don’t contain rice and thickeners. I now carry my Lucy Bee around with me everywhere I go so that I can add to teas and coffees. The blends are fantastic and the recipes are delicious too. I use the products daily. Cannot recommend enough. Thanks Lucy.”

Helpful Report

Posted 5 years ago

HI Emma, Thank you for sharing this and it's great to hear that our 99.9% Coconut Milk suits you. When e first tried this, it was a unanimous 'yes' from the team as we'd never tasted another plant-based milk like it! Petrina

Posted 5 years ago

“Fantastic prompt delivery.”

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Posted 5 years ago

HI Eleanor, Thanks for sharing this and it's great to hear that your order arrived quickly. We use a tracked delivery service so that you (and we) can trace your order from the time it leaves us to when it arrives with you. Petrina

Posted 5 years ago

“Great company with great products. Super quick delivery!!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to share this. I always find reviews are helpful when I'm looking to buy from a company and I'm pleased that you've been happy with our products and service. Petrina

Posted 5 years ago

“Excellent service - placed my order around 11am one day and received it in the post the next day. Cant review the product as I have bought it for someone as a present but it certainly smelt lovely. I purchased the spearmint, bazil and clove exfoliating bar. Would definitely buy from Lucy Bee again.”

Helpful Report

Posted 5 years ago

HI Shirley, I hope the recipient enjoys our Spearmint Exfoliating Soap bar. As you've mentioned, the smell is divine! This soap recently won Silver at the 2019 Free From Skincare Awards (whiles our Fragrance Free won Gold), about which we're all really happy. Our entire range of Soaps are free from palm oil and give a wonderful rich lather. All are certified Vegan, COSMOS Organic and Fair Trade and leave your skin feeling really clean and moisturised. One other thing (!), the Exfoliating bar is brilliant to take on holiday in hand luggage and washes off suntan lotion effectively! Petrina

Posted 5 years ago

“1st class company.delivery very quick & kept informed.always a very good price & never had to do returns or refunds.as never any problems with products.”

Helpful Report

Posted 5 years ago

Hi Janet, Thank you for taking the time to share your feedback. We all put our heart and soul into all that we do, from choosing the products to include in our range, to the packaging used, so it's great to hear this. Petrina

Posted 5 years ago

“Love all the soaps in the collection but especially the spearmint exfoliating one! The quality of these coconut soaps is far superior then anything I’ve ever used in the past. And knowing they are ethically sourced and sustainable means a win win for me. Super fast delivery and packaging that can we recycled. All round winner”

Helpful Report

Posted 5 years ago

HI Kim, Thanks for your great feedback. Our Spearmint Exfoliating Soap bar won Silver at the recent 2019 Free From Skincare Awards, which was brilliant, and our Fragrance Free Soap bar won Gold - you can imagine how thrilled we are! We appreciate you taking the time to share your thoughts with us. Petrina

Posted 5 years ago

“Lucy bee delivery was prompt and came with a little extra gift can’t review the product yet it’s a Xmas present for my wife. Also like the attention to recycling and the environmental issues around waste Keep it up.”

Helpful Report

Posted 5 years ago

Hi John, thank you so much for your review and I'm glad everything arrived quickly for you. I hope your wife enjoys her present, and I hope you have a lovely Christmas. Daisy

Posted 5 years ago

“Excellent products and a swift delivery. Ordered the soap collection again as I enjoy using them regularly and plan to give some for gifts at Christmas. Also I really enjoy the cinnamon. Much better flavour than supermarket brands.”

Helpful Report

Posted 5 years ago

Hi, thank you so much for your review. I'm glad to hear that you like our soaps and it's a great idea giving them as Christmas gifts. Thank you again, Daisy

Posted 5 years ago

“Best coconut products available. Ethical and delicious items. Thank you”

Helpful Report

Posted 5 years ago

Hello, thank you so much for your review, our coconut milk, coconut oils, palm oil free soaps, and creamed coconut, are all #1 Ethical Best Buys for their categories. Thank you again, Daisy

Posted 5 years ago

“Best coconut products on the market.”

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Posted 5 years ago

Hi Janet, thank you so much for your review! I'm glad that you are enjoying your products, Daisy

Posted 5 years ago

“I never tire of ordering from Lucy Bee. Parcels always arrive on time and everything is packed and cared for to perfection. Customer service is easy to deal with and you get a real family vibe from staff you deal with. Items make great gifts to others (and myself). There are always great offers available.”

Helpful Report

Posted 5 years ago

Hello, thank you so much for such a lovely review, we really love hearing such amazing feedback and I'm glad you've had such a positive experience. We are a small family business and a team of 8 made up of family and friends. Thank you again for your review, and for your support, Daisy

Posted 5 years ago

“Great products, quick delivery!”

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Posted 5 years ago

Hi Eleanor, thank you for your review. I hope you are enjoying your products! Daisy

Posted 5 years ago

Lucy Bee is rated 4.9 based on 2,149 reviews