Lucy Bee Reviews

Name: Lucy Bee
Address: PO Box 214, Hertford
Rating: 4.88

4.9 Rating 2,149 Reviews

97 %

of reviewers recommend Lucy Bee

4.9

Based on 2,149 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01992 747 900

Email:

daisy@lucybee.com

Location:

PO Box 214
Hertford
SG14 2ZX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The expensive body exfoliator isn’t a nice consistency leaves skin greasy wouldn’t recommend. I emailed Lucy Bee as the body scrub made my skin itch but they weren’t interested..offered 10% off next purchase.”

Helpful Report

Posted 5 years ago

Thank you for your feedback regarding the Body Exfoliator - we're sorry to hear that it wasn't to your liking. The range has been dermatologically approved for sensitive skin but of course, everyone is different. As we mentioned in our correspondence to you and as stated on our website, the skincare range is not refundable or returnable which is why as a gesture of goodwill, we offered you 10% off our shop. Georgia

Posted 5 years ago

“I am very expressed with the Lucy Bee Bundle that I received. The lip exfloliator is fantastic and really works. Will definitely be ordering again.”

Helpful Report

Posted 5 years ago

Hi Kirsty, Thank you for your great review. It's great to hear that you are impressed with our products that you received in a bundle. The lip exfoliator is fantastic, I agree, and the lip balm compliments it even better ;) Hannah

Posted 5 years ago

“Love the coconut milk soooooo much! Recent order includes items for baking, am looking forward to trying them out. Coconut oil is amazing for stir fry & scrambled eggs 😍”

Helpful Report

Posted 5 years ago

Thank you for your great review. I'm really pleased to hear you love our products as much as we do! Happy baking :) Hannah

Posted 5 years ago

“The coconut oil is amazing! This is my second purchase and I bought some for a friend. Lucy Bee, I think you will have more customers 😁😁😁”

Helpful Report

Posted 5 years ago

Thank you for your great review and I'm really pleased to hear you like the Coconut Oil. It is also my personal favourite and we have lots of tips on our website on how to use the product - it's not only for cooking! Take care, Hannah

Posted 5 years ago

“Fast delivery. Love the concept”

Helpful Report

Posted 5 years ago

Thank you for your great review. I'm really pleased to hear you are happy with the service you received :) I hope you enjoy your products, Hannah :)

Posted 5 years ago

“N/a”

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Posted 5 years ago

“A pleasure to deal with. I have requested delayed despatch from other companies and the request has been overlooked/ignored, Lucy Bee did as I requested. Many thanks. Swift delivery and well-packaged. You inspire trust.”

Helpful Report

Posted 5 years ago

Hi Wanda, Thank you for another great review. You're welcome - I'm really pleased to hear you are happy with the service and products. Take care, Hannah

Posted 5 years ago

“Beautiful gifts for a loved one, so much so that I'm going to order some for myself!”

Helpful Report

Posted 5 years ago

Hello, thank you for your great review. I'm really pleased to hear you liked the products :) Hannah

Posted 5 years ago

“Fantastic products, great offers and service. Couldn’t live without my Lucy Bee Coconut Oil!!”

Helpful Report

Posted 5 years ago

Hi Kim, Thank you for your great review. I'm really pleased you are happy with our products and service. I also couldn't live without Lucy Bee Coconut Oil :) we have lots of tips of how to use our Coconut Oil on our website if of interest. Have a great day, Hannah

Posted 5 years ago

“Very quick delivery and perfect items, as always”

Helpful Report

Posted 5 years ago

Hi Donna, thank you for your great review. I'm really pleased to hear you're happy with the service and products. Enjoy :) Hannah

Posted 5 years ago

“Excellent speedy service”

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Posted 5 years ago

Hi Sally, thank you for your great review. I'm really pleased to hear you are happy with our service and hope you enjoy your products. Thank you, Hannah

Posted 5 years ago

“Prompt delivery! Well packaged Beautiful products”

Helpful Report

Posted 5 years ago

Hi Linda, thank you for your great review. I'm really pleased to hear you love our products and service :) Hannah

Posted 5 years ago

“I was really keen to try the Epsom salts and lip scrub because my lips have really struggled with this weather and I go to the gym all though the week so wanted something for recovery. Love the lip balm and scrub perfect combination when you need to give your lips a new lease of life. Haven’t tried to salts yet. Can’t wait to try your cleansing milk. I went for lucybee because of your values, I know what’s in the product and where it comes from which is so so important.”

Helpful Report

Posted 5 years ago

Thank you for your great review. I'm really pleased to hear you love our lip balm and scrub and I'm almost certain the Epsom bath salts won't disappoint when you get round to using them as they're my personal favourite of the 3. We hope to have our skincare range back in full stock by end of March/early April - the launch exceeded our expectations but when it is back in stock we will have stock for the long run. You can sign up for a email notification on our website to be notified when they're back in stock. Thank you Hannah

Posted 5 years ago

“Im sad that we cant order the coconut milk in smaller than 20 cases its a bit much for a small business ive been in the health trade for over 30 years and have seen alot of changes ive recently seen some brands go into supermarkets like aldi a few customers said what do supermarkets know about the health trade the beauty of the independents is the advice and wanting the best for their customers also we were added to your instagram and then unfollowed ts good to follow shops that keep your products hope this helps”

Helpful Report

Posted 5 years ago

Please be assured that Lucy Bee is very supportive of independent health food shops and value what they have to offer and this is why we offer a trade discount along with free items for you to trial with your initial order, followed up with social media bespoke posts. If I could explain the reason behind a minimum order of 20 cases of our Coconut Milk....the courier company does not allow us to ship liquids unfortunately because if any are damaged in transit (as they can be, despite our best efforts to securely pack these), other items and orders can be damaged. For this reason and because we value our trade partnerships and want to be able to support and supply you, we have had to look at alternative ways of shipping our Coconut Milk. The only solution to avoid leaking cartons is for this to be sent on a pallet. Obviously, we also have to make this a viable option for us as a company and we have to take into account the cost of at least £57 which we pay, to deliver this to you. This is why we have a minimum order of 20 cases. I hope this helps and explains our reasoning. Petrina

Posted 5 years ago

“Bought the body and face scrub and I have to say I'm very impressed. Smell wonderful and make my Acne prone skin feel soft and smooth. The glass packing is brilliant as I am trying to reduce my plastic usage. Will definitely be buying more from the range when they are back in stock.”

Helpful Report

Posted 5 years ago

Hi Elizabeth, thank you for your great review. I'm really pleased to hear you are enjoying our body and face exfoliator and also noticing positive effects from using them. We are very passionate about minimising the use of plastic at Lucy Bee and avoiding it where possible, hence the glass bottles. We hope to have the skincare range back in stock end of March/early April. You can register your email address on our website to be notified when the products are back in stock. :) ( https://shop.lucybee.com/collections/body-and-skincare/products/lucy-bee-face-exfoliator-55ml ) Hannah

Posted 5 years ago

“Have been using Lucy bee coconut oil for years, and love it.”

Helpful Report

Posted 5 years ago

Hi Sheila, thank you for your review. I'm pleased to hear you love our coconut oil, we have lots of tips on how to use the product on our website (www.lucybee.com). Hannah

Posted 5 years ago

“I but the bath salts regularly for my Husband who loves them !”

Helpful Report

Posted 5 years ago

Thank you for your review. We're really pleased to hear your husband is enjoying our bath salts:) Hannah

Posted 5 years ago

“Great brand and great products.”

Helpful Report

Posted 5 years ago

Thank you for your review. It's great to hear that you're enjoying the products. Take care Hannah

Posted 5 years ago

“Love Lucy Bee products. A brand with integrity :)”

Helpful Report

Posted 5 years ago

Hi Laura, thank you for your review. We're really pleased to hear you love our products and brand!:) Hannah

Posted 5 years ago

“I’m enjoying he lip scrub and balm so far, too early to tell if it’s having desired results but it’s a lovely product and smells delicious! Disappointed with the £7.50 postage cost to get two small lip pots the delivery was almost as much as the order. It seems excessive and to keep competitive I don’t think it’s a reasonable amount to charge. It would put me off ordering again, products would make a nice gift for friends but postage costs would deter me. It arrived quickly but there was no other option, understand people want to be able to choose next day if needed but then you pay for that service, normal delivery is fine in most situations.”

Helpful Report

Posted 5 years ago

Hi Laura, We always aim to be completely fair to our customers. With regard to the postage for purchases on our store, we are charged by the courier company for every delivery, regardless of the value of the order. With some larger value orders we can cover either all or part of that fee but for orders under £15, unfortunately this isn’t possible. Not only is there the price of the postage but there is also a cost to us for the packing materials and the labour involved in processing an order. We are a small business and believe that we are fair in the postage fee that we charge, especially when you compare this to some large, well-known companies which also charge for deliveries under certain values. We are pleased to hear you are enjoying your lip scrub and balm! Take care Hannah

Posted 5 years ago

Lucy Bee is rated 4.9 based on 2,149 reviews