Lucy Bee Reviews

Name: Lucy Bee
Address: PO Box 214, Hertford
Rating: 4.88

4.9 Rating 2,149 Reviews

97 %

of reviewers recommend Lucy Bee

4.9

Based on 2,149 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01992 747 900

Email:

daisy@lucybee.com

Location:

PO Box 214
Hertford
SG14 2ZX

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Lucy Bee 5 star review on 19th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful products that’s I will definitely be buying again.”

Helpful Report

Posted 4 years ago

Thank you for your support, we really appreciate it. Petrina

Posted 4 years ago

“Amazing products that actually work”

Helpful Report

Posted 4 years ago

Thank you Angela. Our remit was to create not only ethical products but also effective products and so we're thrilled to hear your review. Thank you. Petrina

Posted 4 years ago

“Honestly the best skincare products I have ever used! I'm only a week in and my skin is baby soft and clear. I really struggled with dry skin on my forehead so the face cream especially is just a dream, sinks in quickly and really reduces the appearance of fine lines. I debated buying this for ages, I wish I hadn't, can't imagine using anything else now!”

Helpful Report

Posted 4 years ago

Hi Jane, This is so good to hear and thank you for sharing. The skincare range is hydrating and we've carefully chosen each ingredient for its effectiveness and we're so pleased that they've helped your dry skin. Petrina

Posted 4 years ago

“I asked a question about delivery on Instagram post. I was responded to quickly and then ordered straight away. Thanks! Very quick delivery too.”

Helpful Report

Posted 4 years ago

Hi Nicky, Thank you for sharing this. In addition to Instagram, we always aim to reply to any questions on twitter, Facebook asap and you can also call us, email or use our online messaging. We're a small team and know how much it means to us when we get a reply quickly from a company so we always try to do the same for our customers! Take care, Petrina

Posted 4 years ago

“Great customer service, great products, big fan!”

Helpful Report

Posted 4 years ago

Thank you Sarah! We really appreciate your feedback and are so happy that you're pleased with our service and products. Take care, Petrina

Posted 4 years ago

“Really impressed with the skincare products!”

Helpful Report

Posted 4 years ago

Thank you Louise! The skincare range is palm oil free and certified Vegan, COSMOS Organic and Cruelty Free, and is as effective as it is ethical. All of which are a true reflection of our core values. Petrina

Posted 4 years ago

“Great products, great service and speedy delivery.”

Helpful Report

Posted 4 years ago

Thank you Carley, we really appreciate your feedback and are so pleased to hear that you're happy with your shopping experience with us, as well as the products. We always aim to get orders out quickly, usually the same day, and we use UPS tracked service which is generally next day delivery to UK mainland addresses. Petrina

Posted 4 years ago

“I ordered this to try before buying a full pot. So good I ordered a full pot! Left my combination skin feeling amazing. Worth every penny x”

Helpful Report

Posted 4 years ago

Hi Alison, This is so good to hear and thank you for sharing with us. The samples sachets of the Face Cream and Cleanser are certainly a good way to try the products first. Petrina

Posted 4 years ago

“I’ve recent bought the Toner and I’m absolutely in love with it already! My skin feels fresher, softer and smoother than ever and has a real bright glow to it! I have combination skin that can be sensitive to new products at times, but 0 problems with this!! I’ve tried the sample sachet of cleanser and will also be ordering this!! Gorgeous products, well worth it :-)”

Helpful Report

Posted 4 years ago

Thank you and we're so pleased to hear that you're loving the Tonic and found the sample sachets of our Face Cream and Cleanser a useful way to try these products. Petrina

Posted 4 years ago

“I absolutely love the products. I will not use anything else now. I have always had sensitive skin and when I got out the shower my skin would get very red and tight. Since using the soaps and all of the face range I haven't had that at all. It also feels so much better to support a local company who's ethics are at the heart of what they do. Keep doing all you do and please dont stop making these products they are incredible!!”

Helpful Report

Posted 4 years ago

Thank you Sarah, this is so wonderful for us to hear and we really appreciate it. We always stick to our core values and ethics and do the very best that we can. It's great to know that you're enjoying using the soaps and skincare range which, like our grocery products, are free from palm oil. Thanks again, Petrina

Posted 4 years ago

“I recently purchased the tonic and it’s my new favourite product. I love how tight it makes my pores look and feel. I have sensitive skin and it’s really gentle and soft on my skin. It’s helped make my skin tone even also, no red flare ups or dry spots. Oil control is perfect for me also. I cannot wait to purchase the rest of the skin care range. The packaging is really clean and environmentally friendly but also feels luxurious.”

Helpful Report

Posted 4 years ago

Thank you for your great feedback Bethany and we're so pleased to hear that you're enjoying using our palm oil free Tonic. This product follows our core values and ethics ie effective ingredients and environmentally-friendly packaging. Take care, Petrina

Posted 4 years ago

“I really do love using these products on my skin and have noticed a positive difference in the appearance of my skin. I was wary about using something with no fragrance, but it doesn't bother me at all, in fact I think I'd have problems going back to something perfumed.”

Helpful Report

Posted 4 years ago

Thank you for your great feedback. We've kept our skincare range fragrance free so that those with more sensitive skin can also enjoy using it. The skincare range is also dermatologically approved for sensitive skin and is certified Vegan, Cruelty Free, and COSMOS Organic, making it as ethical as it is effective! Petrina

Posted 4 years ago

“Amazing products and I am so happy with my purchase, my skin has never felt so good and I worked for a prestige skincare brand and always had a good routine but this is definitely putting the care back into the skincare. I got a sample of the day cream also with my purchase and that lasted me nearly a week using morning and night, will definitely be buying some too, when my current one runs out. Thank you for producing some fabulous products and you definitely won me over 😀”

Helpful Report

Posted 4 years ago

Thank you for your wonderful feedback Victoria, which means a lot to us. As with all of our products, we've carefully chosen the ingredients in our skincare range for their individual benefits, making this an hydrating range. All of our products are palm oil free and are certified vegan. The skincare range is also certified Cruelty Free and COSMOS Organic, making them ethical as well as effective. Take care, Petrina

Posted 4 years ago

“First purchase with Lucy Bee as I start my sustainable swap journey...given the times we live in, I received my order so quickly. I just felt so good ordering knowing that it comes from a brand with integrity. Will be shopping on the site in the future as I use up and swap out the nasty for nice. Follow my journey on my new Instagram @swapsustainable”

Helpful Report

Posted 4 years ago

This is so good to hear Chelsey and thank you for your support. We always aim to be a ethical and environmentally-friendly as we possible can. These are our core values. and are really important to us. It's great to hear that you order arrived quickly, too. We try to get all order placed before midday out that same day (and very often those placed after that also get out). We use UPS tracked delivery service, which is often next day for most UK mainland addresses. Petrina

Posted 4 years ago

“Products are really good and love how sustainable and environmentally friendly the brand is.”

Helpful Report

Posted 4 years ago

Thank you Christina. We're a small, family business and ethics are at the core of all that we do, from the ingredients use din our products to their packaging.We always look at every option available and be the best that we can be. Petrina

Posted 4 years ago

“Bought some soap as a treat to try during Covid 19 - lovely to use - leaves your skin feeling soft - Will recommend to everyone to try it”

Helpful Report

Posted 4 years ago

Thank you! Our soap bars reflect our core values - palm oil free, organic, Fair Trade and are as effective as they are ethical. The soaps lather really well and leave hands and body moisturised and clean. In the 2019 Free From Skincare Awards, our Fragrance Free bar won Gold, and our Spearmint Basil and Clove Exfoliating bar won Silver, which we're really proud of. Petrina

Posted 4 years ago

“If you are in two minds about purchasing lucy bee skin care just do it and you won't look back! Both my partner and i use the moisturiser and will be purchasing the toner soon. Absolutely brilliant products, ethically sourced and from a small business”

Helpful Report

Posted 4 years ago

“Loving the entire skincare range - it' so delicate on my skin and doesn't cause any irritation whatsoever. I can already feel the benefits of all 3 products having been using them each morning/night for the past week. Also, the spearmint soap is beautiful and lathers up SO nicely, and doesn't dry out the skin!! I've used so many other soaps that make my skin so dry/itchy but the Lucy Bee one is gorgeous! Placed my order for international delivery and it arrived within a week - will defo be ordering again when I run out!!”

Helpful Report

Posted 4 years ago

“I love all the Lucy Bee products I’ve tried so far! Such good quality and amazing customer service.”

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Posted 4 years ago

“Considering the world is on lockdown, this is the fastest delivery I've had (arrived bext day). Super impressed and high quality products as always, 10/10 have already recommended via Instagram post/tag.”

Helpful Report

Posted 4 years ago

Lucy Bee is rated 4.9 based on 2,149 reviews