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Lucy Bee Reviews

4.9 Rating 2,150 Reviews
97 %
of reviewers recommend Lucy Bee
4.9
Based on 2,150 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Visit Website

Phone:

01992 747 900

Email:

daisy@lucybee.com

Location:

PO Box 214
Hertford
SG14 2ZX

Write Your review

Lucy Bee 5 star review on 19th November 2020
Celeste Kriel
Lucy Bee 5 star review on 8th November 2020
Eaman Jennings
Lucy Bee 5 star review on 7th November 2020
Amy Coop
Lucy Bee 5 star review on 23rd September 2020
Joe Bridge
Lucy Bee 5 star review on 23rd September 2020
Joe Bridge
Lucy Bee 5 star review on 19th September 2020
Eleanor Williamson
Lucy Bee 5 star review on 4th September 2020
Lisa Brigham
8
Anonymous
Anonymous  // 01/01/2019
Such quick delivery and packaged so well and beautifully, even during times of high order levels during skincare launch .
Helpful Report
Posted 6 years ago
Thank you for your feedback. We're pleased to hear that you are so happy with the service you received from us. Enjoy using your new skincare products. Georgia
Posted 6 years ago
Great products but way too much packaging. I appreciate it was all recyclable but was there really any need for it in the first place . 3 tiny items came in a huge box followed by more boxes .
Helpful Report
Posted 6 years ago
Hi Hayley, thank you for your feedback. We are really trying to find a balance with our packaging at the moment. As you say, we have used recyclable materials throughout and we want to make sure that everything arrives with you in one piece. It's a work in progress and hopefully next time you order, we will have achieved a happy medium. Thank you again for taking the time to send us your feedback. Georgia
Posted 6 years ago
I am really enjoying the lucy bee skincare so far. I bought cleanser, exfoiloiator and the moisturiser. I also bought the body lotion and exfoiloiator. It leaves my skin reeling sort and glowing and biggest proof on how good it is, my daughter "borrowed" the face moisturiser after trying it once and won't give it back so need to buy another one!!
Helpful Report
Posted 6 years ago
Thank you for your review, Shoshana. I think it's safe to say it must be good if your daughter has already stolen it from you! Hopefully you can get one of your own soon! Enjoy! Georgia
Posted 6 years ago
Wonderful products as always. First time ordering directly from site and the service was amazing! Quick, efficient and kept well updated.
Helpful Report
Posted 6 years ago
Thank you for your brilliant feedback! We're so pleased to hear that you are happy with the service you received from us at Lucy Bee. As a small family company, we really appreciate reviews like this. Enjoy your products! Georgia
Posted 6 years ago
Your soaps and presentation box look lovely however I feel £10 for delivery is steep.
Helpful Report
Posted 6 years ago
Thank you for your feedback, Denise. We're glad to hear that you are happy with your soaps. With regards to £10 delivery, we are charged £17 by our delivery company so we subsidise some of the cost and pass on what we feel is fair to our customer. We are continuously working on trying to reduce this price but we like to send our parcels tracked in case of any issues. Thank you again for your feedback which we do appreciate and I hope you enjoy using the soaps. Georgia
Posted 6 years ago
I feel it’s such a lovely personnal Service. The emails with regards to delivery been a little late due to you been busy, your advice email with regards to the coconut cream I had bought. The passion you show for delivering a great product as well as a great service means a lot. I haven’t tried the products yet but already promoting them to my family 😁 Debbie
Helpful Report
Posted 6 years ago
Thank you so much for your kind words, Debbie. We're so pleased that you are happy with the service you received from Lucy Bee. We do our best to make sure our customers know exactly how to use their products and make the most out of them. If you need any further tips or recipes then feel free to check our website and social media pages - www.lucybee.com. Georgia
Posted 6 years ago
An online shop, with a personal touch! I was very impressed when “Lucy Bee” emailed to let me know my order was delayed. Not many companies would have bothered!
Helpful Report
Posted 6 years ago
Thank you for your feedback, Brenda. As a small family team we do our very best to manage expectations and keep our customers informed every step of the way! We really hope you enjoy your products and if you need anything else from us then feel free to get in touch. Georgia
Posted 6 years ago
I love Lucy Bee! I started with the coconut oil after following Joe Wicks and now I’m completely converted to so many products 👍🏻 I use the oil to cook with and in my hair, I’ve got the salt, pepper and cinnamon powder for cooking and salts for my bath. Delivery is always really quick and I’m kept informed and I love the story behind the company and what they stand for.... what’s not to love? Keep up the good work Lucy Bee and the gang xx
Helpful Report
Posted 6 years ago
Thanks so much for your brilliant review, Clare. We really appreciate hearing feedback like this and it means so much to the team. Have you tried our new skincare and soap range yet? Hopefully you love that just as much as our food products, enjoy! Georgia
Posted 6 years ago
The skincare range is fabulous! It all smells and feels amazing! It’s so nice to find a product that is not only good for your skin,but so reasonably priced aswell
Helpful Report
Posted 6 years ago
Thank you! I love that the range is free from palm oil and is suitable for sensitive skin, as well as dermatologically approved. The range has also been voted the most ethical on the uK market by Ethical Consumer Magazine, which we're very proud of. Petrina
Posted 6 years ago
Love it! Gorgeous products, fair prices :-)
Helpful Report
Posted 6 years ago
Thank you for leaving us a review, Rachael. We're so pleased that you are happy with your products. If you're after any inspiration then feel free to check our social media pages and websites! Georgia
Posted 6 years ago
lovely products
Helpful Report
Posted 6 years ago
Thank you for your feedback, Jacqueline. Great to hear that you are enjoying using our products. Georgia
Posted 6 years ago
Speedy delivery, and user friendly website!
Helpful Report
Posted 6 years ago
Thank you for your review, Georgia. We're pleased to hear that you're happy with the service you've received! If you need any tips or recipe ideas then feel free to check our website and social media pages - www.lucybee.com. Georgia
Posted 6 years ago
I really enjoy the Lucy Bee products and love their ethical approach.
Helpful Report
Posted 6 years ago
Thank you for your review and for your feedback regarding our service. We are really pleased that you are happy with our products and the ethical approach - we work really hard on our Fair Trade scheme and glad that it is recognised! Georgia
Posted 6 years ago
Lovely products and excellent customer service. Had a bit of an issue with the delivery via DPD however, Petrina was just so efficient and helpful, thank you. The only readon I haven’t given 5 stars is due to the excess packaging used. I will certainly recommend Lucy Bee
Helpful Report
Posted 6 years ago
Thank you for taking the time to leave us a review, we really appreciate your feedback. I'm glad that Petrina could resolve your issue for you regarding DPD. With reference to the packaging, everything we use is recyclable, however we are working on how best to pack our products as we have had breakages in the past, so we need to make sure all of our products get to you in one piece. It's a work in progress and hopefully next time you order we will have reduced the amount of packaging you receive! Enjoy your products! Georgia
Posted 6 years ago
Amazing! ... As always! I was so excited to open my parcel full of treats
Helpful Report
Posted 6 years ago
We hope you enjoy your order and if you are after any tips or recipes then feel free to check our website and social media pages! Georgia
Posted 6 years ago
I love Lucy Bee 🐝 🥰 I use the coconut oil for cooking, bath oil, moisturiser & for a treatment on my hair as well as a treat for my pugs & to soothe their dry noses. I now buy the huge buckets of it so I never run out. This time I ordered the natural soap & basil exfoliating soap, can’t wait to try it!
Helpful Report
Posted 6 years ago
The exfoliating soap is my favourite, it's such a lovely fragrance and the crushed coconut feels lovely on your skin. Thank you for your review, Bec. We hope you enjoy your oil and new soaps! Georgia
Posted 6 years ago
I absolutely love Lucy bee coconut oil, both the Sri Lankan & the Philippine oil, wonderful quality and so versatile too. I love the fair trade connection, & the fact that no monkeys have been kept in cages and forced to collect the coconuts, which they do in some countries. The Lucy bee team give a great service & always respond to any enquires, very professional. I’m a very happy customer. Thank you all at Lucy Bees. Wendy from Lincoln x
Helpful Report
Posted 6 years ago
Thank you for taking time to leave such a helpful review, and we are pleased you love our Coconut Oil as much as we do. By buying Fair Trade we want to properly reward the small local farmers and provide funds for local community projects. Our first shipment helped drill a fresh water well for the local deprived community. Before the well, they had to walk 2 miles to get clean drinking water. Current projects are installing solar panels and solar light bulbs into the one room wooden homes. Future projects involve proper housing and scholarships for kids. Lucy Bee pays a premium for its organic coconuts that goes to the local farmers and local communities for social projects. We then give 0.75% of our sales to the Fair Trade body. Our Fair Trade certification also guarantees that monkeys are NOT used to harvest the coconuts. We could buy the exact same oil for less and not be Fair Trade. We are always here to help should you have any questions, or would like any further information. Many thanks, Rian.
Posted 6 years ago
Quick delivery, lovely products
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Posted 6 years ago
I always buy this Lucy Bee turmeric, and it was great to be able to buy it direct at a discount. Great service, great product.
Helpful Report
Posted 6 years ago
Hi Michael, thank you for your review. The Turmeric is great and so versatile! If you need any inspiration, there are lots of recipes on Lucybee.com. Thank you, Rian
Posted 6 years ago
Love your products, your ethics and your passion for what you do. Can't wait to try the soap
Helpful Report
Posted 6 years ago
Thank you! We aim to be as ethical as we can and insist on products of the highest quality. Our range of soaps are palm oil free, as well as organic and cruelty free. Petrina
Posted 6 years ago
Lucy Bee is rated 4.9 based on 2,150 reviews