Lucy Bee Reviews

Name: Lucy Bee
Address: PO Box 214, Hertford
Rating: 4.88

4.9 Rating 2,149 Reviews

97 %

of reviewers recommend Lucy Bee

4.9

Based on 2,149 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01992 747 900

Email:

daisy@lucybee.com

Location:

PO Box 214
Hertford
SG14 2ZX

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Lucy Bee 5 star review on 19th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great staff, very friendly, delivery was here the next day.”

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Posted 4 years ago

Thank you Gareth. We're a small, family business and all aim to do our best and be as efficient as we can. Petrina

Posted 4 years ago

“Very quick delivery, everything arrived as ordered and in perfect condition.”

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Posted 4 years ago

HI Caroline, We're so pleased to hear this. We always aim to be as efficient as possible and it's good to know that you're happy with everything. Thank you for taking the time to share this. Petrina

Posted 4 years ago

“In the short time that I have purchased from Lucy Bee I have found them very helpful and the products are excellent. Bill”

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Posted 4 years ago

Thank you Bill, this is so good to hear. We're a small, family business and it means a lot to us to get feedback and for your support, too. Petrina

Posted 4 years ago

“Easy ordering , quick no contact delivery 🚚”

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Posted 4 years ago

This is great to hear Gemma. We use UPS tracked delivery and at this time of lockdown they are great at observing the rules (as we all are). It's good to hear, too that you're happy with the shopping experience with us and we appreciate you taking the time to share this with us. Petrina

Posted 4 years ago

“The one good thing about having to wash my hands so many times is using your wonderful soaps. I have a different bar in each room!! Thank you for producing such an amazing product.”

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Posted 4 years ago

Haha, this is so good to hear Anna. The coconut oil in our soaps makes them moisturising and creates the wonderfully, rich lather. Like all of our products, they do not contain any palm oil or its derivatives and are as ethical as they are effective. Petrina

Posted 4 years ago

“Loved all my goodies”

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Posted 4 years ago

This is music to our ears Debra, thank you! As a small, family business, it means so much to us when we hear that you're loving our products, which we put our heart and soul into sourcing and creating. Thank you again. Petrina

Posted 4 years ago

“I’ve ordered coconut oil and a few food type products and been really happy with them”

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Posted 4 years ago

“Lucy Bee truly is my dream brand. Sustainable sourced, beautiful and effective products. I regularly use the coconut oil for cooking and LOVE the soaps (especially the spearmint exfoliating one) and have recently started using the cleansing cream and toner. And wow.. so amazing! I have really sensitive skin and try to only use as natural as I can, so Lucy bee skin care was a good choice for me anyway.. but I wasn’t expecting it to work so well. Even after the first use there was a noticeable difference. Lucy Bee Really is the best out there. I highly recommend them to everyone!”

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Posted 4 years ago

Thank you so much for leaving such an incredible review, Sophie. We really love hearing such amazing feedback, and thank you for all of your support. It's great to hear that you are enjoying the skincare range, and also our coconut oil, and soaps! Thank you again for your review, Daisy

Posted 4 years ago

“I love all the Lucy Bee range from the first product ... coconut oil to the amazing beauty range it truly is the best on the market. Looking forward to new wonderful product in the future.”

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Posted 4 years ago

Thank you so much for such a lovely review, Fiona, and for all of your support. We really appreciate hearing such amazing feedback. Thank you again, Daisy

Posted 4 years ago

“I love the skin care products and cannot wait for more, like hair products and eye serum.”

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Posted 4 years ago

Neither can we! We've been working on lots of new product development so we have lots more coming in the next few months :)

Posted 4 years ago

“I've been looking forward to ordering LucyBee soap, cleanser and moisturiser for ages, but was waiting to finish up some previous products. The package came really quickly (which is amazing given we are in the midst of a global pandemic) and I am so so happy with everything. The soap is magical - I've never had such a good lather from any soap, not even shower gels! And the cleanser and moisturiser are very gentle and nourishing. Everything feels very luxurious and has injected some serious joy into face-care routine and showers! Thanks Lucy for your great products and service :)”

Helpful Report

Posted 4 years ago

Thank you Liz! We're so pleased that it all lived up to your expectations. We're doing our best to get orders out as efficiently as possible during this pandemic, and even though we're taking extra precautions in our small warehouse and have reduced staff there, orders shouldn't be too delayed in getting to you. It's great to hear that you're happy with our service and products and thank you for taking the time to share this. Petrina

Posted 4 years ago

“I have used the same skincare products for years but after hearing reviews and seeing the results from others I thought I would give Lucy Bee skincare a try. I was hesitant as I have sensitive skin and I didnt know how it would react to something new but it made a big difference after such a short time and I absolutely love it. It is definitely a keeper for me and I will be recommending to everyone!”

Helpful Report

Posted 4 years ago

This is great to hear and we're thrilled to know that our skincare range has helped and suits your skin. We've deliberately made this fragrance free as we know how sensitive some skin types can be, and you'll still get a hint of the aroma of the natural ingredients because we haven't deodorised it, again we wanted to keep things as natural as we can. Thank you for sharing this with us. Petrina

Posted 4 years ago

“As usual all products arrived in very good condition. Love the fact that there is free delivery for order of £25 or over.”

Helpful Report

Posted 4 years ago

This is great to hear, thank you. We aim to be as fair as we can and as a small business help with shipping where possible. As you've mentioned, we offer free shipping to most UK mainland addresses on orders over £25. We use UPS next day tracked delivery and some post codes incur a surcharge made by UPS. We don't add anything to the shipping cost and where there's a surcharge, if the order is over £25 we pay £8 towards the fee. Petrina

Posted 4 years ago

“Fast service. Well packaged. Great product as always!”

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Posted 4 years ago

Thank you Colleen. We always love to hear feedback and it's great to know that you're pleased with all that we do. We put a lot of thought into not only the quality of our products but also the packaging too, always aiming to be as effective, ethical and environmental-friendly as we can. Petrina

Posted 4 years ago

“Very prompt service.”

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Posted 4 years ago

Hi Sunita, thank you for your review. I hope you are enjoying your products. Daisy

Posted 4 years ago

“I love Lucy Bee! I use the coconut oil for cooking, nappy cream for my toddler, cuticle repair, moisturiser, massage oil - everything!!! Couldn’t live without it and wouldn’t use anything else.”

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Posted 4 years ago

Thank you! Coconut oil is so versatile, with so many great uses, as you've mentioned. Ours is Fair Trade and these contributions are used to good effect amongst the Philippine communities which produce the oil, so it's great to know that we're all helping to make a difference to their lives when we choose this Fair Trade product. Petrina

Posted 4 years ago

“The soap is the best I have ever used in my life amazing and smells beautiful too, the face cream sample is nice but not greasy enough for me as I have very dry skin, thankyou xx”

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Posted 4 years ago

Thank you for sharing this Sally and it's great to hear that you're loving our palm oil free soaps. Our Face Cream is hydrating and contains calendula oil for its soothing and moisturising qualities, along with shea butter. Of course, we're all different and I'm sorry to hear that it doesn't work for you. Take care, Petrina

Posted 4 years ago

“This is my second order of these amazing products. I am hooked! Perfect for my skin and even better that they are good for the planet”

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Posted 4 years ago

Thank you for your great review! It's brilliant to know that you are enjoying the skincare. We have lots more coming so keep your eyes peeled! Georgia

Posted 4 years ago

“I’ve been following Lucy for a while. She has made amazing products and can’t wait to get round to using them. Knowing the products are all natural, using palm free and cruelty free products. Thank you”

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Posted 4 years ago

Thank you for your review, Claire - it means a lot and we've worked really hard to ensure that our products are all free from palm oil as well as being natural, cruelty free and vegan too! Georgia

Posted 4 years ago

“Very pleased that the items were delivered as expected. The Lucy Bee coconut oil was soaps I ordered were of excellent quality (as expected). Thanks”

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Posted 4 years ago

It's great to hear that you are happy with your order - thank you for leaving a review. Georgia

Posted 4 years ago

Lucy Bee is rated 4.9 based on 2,149 reviews