Lululemon Athletica Reviews

Name: Lululemon Athletica
Rating: 2.36

2.4 Rating 28 Reviews

32 %

of reviewers recommend Lululemon Athletica

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2.4

Based on 28 reviews

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Delivery Methods	Postal Service
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Communication Channels	Email

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Lululemon Athletica 5 star review on 26th January 2025

Anna A Block

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order and when the order came in one of the items had a security tag on it so I immediately contacted customer service via chat I ask them to send out a replacement item immediately and send me a return label and I would return the item. It took about 30 minutes via chat. They sent a return label and the item was returned. However, I never received a replacement so I contacted them again. It took over an hour via chat to get the issued resolved. I asked to be compensated for the inconvenience of not only one but two mistakes and over 1 half hours trying to resolve an issue they created to begin with. They offered me a $10 gift card. In my opinion the service for the high-priced high-quality athlete wear missed the boat on this issue.”

Helpful Report

Posted 1 year ago

“Shop assistants are extremely helpful. Recently I went to purchase trainers and I decided to buy from their new shoe range. I went to Richmond branch and I couldn't not be happier with my experience. Despite knowing my shoe size shop assistant brought me few pairs knowing they will definitely the shoes come one size smaller and she was totally right. She didn't mind showing other colours so I could make my mind up. All my gym wear is lululemon so I know the brand very well. I just love it”

Helpful Report

Posted 2 years ago

“I bought a long line yoga bra on line. It is padded and very small so the size chart should say go up a size. I hate padded and it should have said. £58.00 is expensive for something that doesn’t fit. Tried to return it and it’s a real hassle printing off a return label. We are in Covid so I am not in work and most companies enclose a return label. I will have to go to a store to return it and get my money. What is the point of buying on-line?! Avoid this company - really not worth the bother. The sizing is rubbish as is the returning process?! So upset?!”

Helpful Report

Posted 4 years ago

“Their clothes are pricey yes, but VERY good quality. I rather pay 98$ for leggings I wear once-twice a week that I know will last me at least a good 3 years than buy 30$ leggings that last a month or two. You pay for quality. They also have all the materials you need that can accommodate your wear (yoga, gym, lounging around the house). Their employees are great always so sweet and ready to help out. Shipping is free and very fast for free shipping! Last time I ordered I believe shipping took 2-3 days from the order date which is very fast!”

Helpful Report

Posted 5 years ago

“The new website is not user friendly When you select an item to look at you can’t go back to where you where You are directed back to the beginning I did let lululemon know this when the new website went live but nothing has changed. It’s really Annoying.”

Helpful Report

Posted 5 years ago

“Placed an order with Lululemon online and did not receive my backpack (new crew black *22L). Text Lululemon and they did not get back to me in a timely matter. Made a couple of phone calls and they stated they will re-ship my order. The following day I received an email to write a review then later that day another email stating it's out of stock. July 26- August 18, 2019, I had to do my own work and no one has gotten back to me except through email. Customer service and the process was the worst I've ever experienced. Lululemon has my text history and email history. I had to take steps in my own hands and this isn't the service I remembered that they used to have. All my workout gear is Lululemon and this was very unsatisfying as a loyal customer. Not sure if I would return again.”

Helpful Report

Posted 5 years ago

“Their clothes look great, but very pricey”

Helpful Report

Posted 7 years ago

“Alway quick to mail out your purchases.”

Helpful Report

Posted 7 years ago

Lululemon Athletica is rated 2.4 based on 28 reviews