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Lumadent Reviews

4.0 Rating 379 Reviews

73 %

of reviewers recommend Lumadent

Company Reviews

Product Reviews

4.0

Based on 379 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About Lumadent:

LumaDent manufactures and sells custom-made Loupes and award-winning LED Headlight Packages for Dentists, Surgeons, Hygienists and Students. Be sure to check out our revolutionary ErgoPrism® Loupes that will allow you to practice with perfect posture!

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

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Lumadent 5 star review on 2nd June 2021

Lumadent 5 star review on 29th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality light, easy to assemble.”

Posted 2 years ago

“The ergo prism loupes have been a huge game changer for my posture in the clinic. Recently had some issues with the UniLux Batteries, but the company helped me resolve the issues at no cost! I have had a great experience with Lumadent!”

Posted 2 years ago

“Replacement for my Orascoptic Apollo Zeon. Smaller, just as bright, and battery lasts much longer. Would highly recommend”

Posted 2 years ago

“Love the products. I did write an email to ask for support -- simple answer to a question and never got a response and there is no numbers to call for help - slightly disappointed but figured it out eventually.”

Posted 2 years ago

“Exact replacement cord to fit my light and came fairly quickly. Great value as well.”

Posted 2 years ago

“I advice everyone to buy it. It's a high quality product with light weight and affordable price. Delivery time was very fast. Thank you”

Posted 2 years ago

“I have mixed feelings recommending Lumadent products to other doctors.”

Posted 2 years ago

“I never received the product. I emailed you guys and have heard nothing and the product is desperately needed. I am hoping for expedited shipping so we have it within this next week. Thanks!”

Posted 2 years ago

“The product is great. But I did not receive a mount at all for my head light to attach to my loupes. In turn I had to pay extra for the mount. I get I may be at fault for not specifically asking for this in advance but since it was a brand new purchase I think it was unnecessary to charge me for the mount I was told would be part of my purchase. I’ll repeat light is great though no complaints in quality!”

Posted 2 years ago

“You’re sending me a survey before your product ships. You also told me the photo that I sent was good until over a week later when you discovered an issue. This is delaying the progress and shipping of my order that has been paid in full for two week. You also sent me the wrong email with information about ergofit loupes and sending me a fit guide - not necessary as I ordered traditional loupes. Overall I am NOT impressed with this company or their customer service. The rep I emailed to ask about this blamed the number of trade shows in October for the delay- but what about the incompetence I’ve seen so far”

Posted 2 years ago

“Fast dipatch!”

Posted 2 years ago

“Great help I experienced with Josie She processed the order and personally followed up on the shipment status to make sure everything is ok and on time Really I appreciate her help and Lumadent products”

Posted 2 years ago

“I don’t understand. I just got this light and it’s already flickering. Lumadent light products have been fluctuating in quality in the last few years. Their products and service have been declining in my experiences.”

Posted 2 years ago

I've forwarded your issue to our Solution Team to try and reach a satisfactory result for you. It is worth mentioning that we do offer a limited 2 year warranty on all of our Headlight Packages.

Posted 2 years ago

“The light is great, the customer service is superb, but the fact that the O-ring breaks off inside the light is frustrating. This is the second time I've replaced the cable, the first time I wasn't even made aware that I needed to fish the old O-ring out. The cable went in but recently started shorting out, I couldn't get the new cable to plug into the light. Customer service knew right away that it was the O-ring and referred me to directions about how to remove it. It was a frustrating, time consuming process.”

Posted 2 years ago

“Shipping time is the worst despite I paid more than any other American company I used to pay $15 with other company to get it in 2 days with lumadent I paid $40 Shipping for 15 days so far”

Posted 2 years ago

“Ordered my replacement cord for my light and it came on time ! Thanks lumadent !”

Posted 2 years ago

“GREAT PRODUCTS AT A GREAT PRICE!!! The only reason I am not leaving a 5 star review is the process once you order. From the time of an online order, it took over a week for the product to ship. I am unclear why it takes so long to box the product and place a shipping label on it and toss it in the mail. Everything else is great, great products, great customer service....just not so great shipping.”

Posted 2 years ago

“I was having issue with my faceshield I recently bought. I emailed them and I got a response right away and gave me a replacement. The replacement has no issues and works perfectly. I like the faceshield because it is lightweight and adjustable to fit my head. Highly recommended.”

Posted 2 years ago

“Great Customer Service!”

Posted 2 years ago

“Great communication!”

Posted 2 years ago

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Lumadent is rated 4.0 based on 379 reviews