Lumadent Reviews

Name: Lumadent
Rating: 3.99

4.0 Rating 387 Reviews

72 %

of reviewers recommend Lumadent

4.0

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

Location:

10437 Double R Blvd, Reno, NV
89521

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient processing and shipping to Canada. Haven’t had the need to contact customer support for anything yet so cannot comment on that.”

Helpful Report

Posted 3 years ago

“Satisfied with most of the parts. The only part I do not like is the additional switch built-into the cable between the light and the battery. It's quite large and I need to be attach it separately with rubber bands on the loupe (not the best innovative design with too many spare parts) I have XV1 frame from Orascoptic, so its design is not the best for attaching an extra switch on the frame. One way to polish this poor design is not to have the switch designed so close to the loupe frame, but somewhere closer to the pocket where you have the metal clip. The metal clip serves its purpose to somewhat prevent the cable from running wildly around the dentist. Also the main difference between wired and wireless is the presence of the wire. If you could strengthen the cable with an additional silicone layer. It will not only strengthen its durability, but also offer a distinctive design for each dentist”

Helpful Report

Posted 3 years ago

“This is the worst company to deal with! I bought the Ergoprism, took 2 1/2 months to receive. Not the problem though. My loupes came broken, and even the name plate on the case fell off in a day. I have called emailed, left VM’s, more than 10 times, to speak with anyone about the broken loupes. Took 9 days for someone to email me. Which they said “I have enclosed shipping label and we can re-glue the broken piece”. The shipping was through USPS. SNAIL MAIL!!!! And just “glue” the broken piece. No sorry, no nothing! So they expect me to send my loupes back wait for the mail carrier, they glue, then wait for the mail carrier. This could take a month or longer. Called, emailed 10X more times stating I am leaving the country and can not have a package this expensive left on my doorstep. I am beyond words with how unprofessional this company is. I just want my money back now. Because of this is how I will be treated with any future issues, forget it!!!”

Helpful Report

Posted 3 years ago

“Josie Juarez is amazing. She always help me to solve anything and everything. She when out of her way to help me. Off course price wise it is very good. As well quality of Loops!”

Helpful Report

Posted 3 years ago

“Quick service, fantastic product, and excellent communication from team @ Lumadent. Highly recommended!”

Helpful Report

Posted 3 years ago

“Perfect service, premium quality, intime delivery, thank you so much and wish to keep it up 👌🏼”

Helpful Report

Posted 3 years ago

“Fast turn around. Shipped to Singapore.i had written to customer service for some q and a but didn't get any replies. Nevertheless because I'd used their old light I went forward with the transaction .”

Helpful Report

Posted 3 years ago

“Josie Juarez was very helpful and informative. She went the extra mile to help me. I like that she speaks Spanish.”

Helpful Report

Posted 3 years ago

“Very pleased with Lumadet products.”

Helpful Report

Posted 3 years ago

“Not as bright a light as I was hoping.”

Helpful Report

Posted 3 years ago

“out of stock on batteries (how does that happen on your primary item?) finally could order, shipped, lost in mail, now waiting for them to track shipment and batteries are dying while waiting frustrated !!!”

Helpful Report

Posted 3 years ago

“Love Lumadent! My loupes and light are awesome. Their customer service is great. They are helpful and immediately ship out what you need.”

Helpful Report

Posted 3 years ago

“I bought LUmident shield for the lumident light, unfortunate the shield can not hold the light weight, keep drop down . Wish I can return it, I don't know how to return it.”

Helpful Report

Posted 3 years ago

“Great light and the ErgoPrism loupes solved my neck pain. Never going back to traditional loupes.”

Helpful Report

Posted 3 years ago

“The loupes came with double vision. It has been more than 10 days since the date I asked for sending it back to get fixed. The customer service is terribly slow. Everything has to be done online, the call center doesn't help at all. It takes forever just to get the response by email.”

Helpful Report

Posted 3 years ago

“Ive had the light for years and love it. I have had some issues with battery life on a couple batteries customer service has helped so looking forward to hear more of service!”

Helpful Report

Posted 3 years ago

“The customer service and the product are of the highest quality and the price is uncomparable”

Helpful Report

Posted 3 years ago

“Until recently, I have been thoroughly impressed with Lumadent products. My magnetic battery packs are so convenient... when all parts are working properly”

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Posted 3 years ago

“Like the light, good customer service”

Helpful Report

Posted 3 years ago

“Great company, been a loyal customer for the last decade or so and they've always been easy to work with!”

Helpful Report

Posted 3 years ago

Lumadent is rated 4.0 based on 387 reviews