Lumadent Reviews

Name: Lumadent
Rating: 3.99

4.0 Rating 387 Reviews

72 %

of reviewers recommend Lumadent

4.0

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

Location:

10437 Double R Blvd, Reno, NV
89521

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Anonymous

Lumadent 5 star review on 29th April 2021

SEN-HAO CHANG

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the worst experience ever with this company unfortunately! I would have given less than a star. I ordered my ergoprismatic loupes in January and I just got it a week ago, their measurments were not right they had me make measurements and send them and finally they made one by guessing some measurements. The loupes are horrible! Wrong working distance, double vision, dark field. Wrong magnification that doesn’t make a difference to wear it or not besides making me noxious for the wrong measurements. The customer service are unresponsive and not reliable. They opened a ticket and had me adjust it in which it makes them worse than better and doesn’t work and they still want me wait for a solution that never come up!”

Helpful Report

Posted 3 years ago

Sorry to hear about your experience so far. I've personally forwarded this over to our Solution Team Supervisor. Expect him to reach out to you soon.

Posted 3 years ago

“Great service and follow-up. Custom adapted my older loupes”

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Posted 3 years ago

“Good luck 👍🏻”

Helpful Report

Posted 3 years ago

Sorry to hear about your experience so far. I've personally forwarded this over to our Solution Team Supervisor. Expect him to reach out to you soon.

Posted 3 years ago

“Quick delivery and it works perfectly well with my orascopic frames.”

Helpful Report

Posted 3 years ago

“I have been using my light for the past couple of weeks and I am beyond happy with how practical and useful it was. Very fast shipping and easy assembly. Highly recommended!”

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Posted 3 years ago

“I couldn’t do my job without your products. Thanks!”

Helpful Report

Posted 3 years ago

“It’s a great shield, however it doesn’t accommodate my loupes light.”

Helpful Report

Posted 3 years ago

While our LumaShield does work with many loupes+light combos, there are some that may require an additional piece or two to get the right fit. One of our Agents will be reaching out to you soon to find a solution!

Posted 3 years ago

“I have been very happy with the product in the past. On this occasion despite sending pictures of the flip up loupes, the mounting bracket did not fit and I had to make workshop modifications to loupes and bracket to be able to use it”

Helpful Report

Posted 3 years ago

Sounds like you received a different mount than the one you needed. One of our Agents will be reaching out to you soon to find a solution.

Posted 3 years ago

“Quick delivery, no complaints. I'm waiting for the ergoprism loupes to come back in stock so I can purchase them as well!”

Helpful Report

Posted 3 years ago

“Lumadent as a whole is a decent vendor. It seems that customer service and quality of products have been lacking recently. The batteries on the airLux light are terrible. I am too invested to switch at this point. Looking for additional options.”

Helpful Report

Posted 3 years ago

I've forwarded this over to our Solution Team to reach out to you and find a solution. We want our customers to be satisfied with us and we're not satisfied with your experience. Expect to hear from them soon!

Posted 3 years ago

“If I can give less than one star I will do that for sure, I made my order in January and waited for almost 3 months to receive my loups... and guess what when I received it, I was very disappointed with them ... there is issues with the working distance, it hurts my eyes and starting have a lot of eye pains because of the eye strain... also the magnification is not real!!! I chose the 3.3 magnification power and in reality it look like there is no magnification at all!!!! So I wasted 4 months till now and my eyes start hurting me and till now I didn't have the chance to start practicing dentistry with my loups because of all of the issues..”

Helpful Report

Posted 3 years ago

This is definitely not the kind of experience we are looking to provide. I've forwarded this over to our Solution Team - expect someone to reach out to you soon. It's worth noting that the 3.3x magnification is absolutely accurate but using ErgoPrism Loupes, you're typically a few inches farther away from your working area than you are with traditional loupes so it can APPEAR to be less. On our website, we have a magnification recommendation chart for transitioning from traditional loupes to ErgoPrisms.

Posted 3 years ago

“I received exceptional customer service from Lumadent. The team, especially Michelle who assisted me, answered my questions quickly and efficiently solved my problem in just a few hours!”

Helpful Report

Posted 3 years ago

“Haven’t used light yet but looking forward to it! Seems very bright and light weight. Haven’t received my loupes yet to try out the light. I was disappointed that the dentist I work with received exact same loupes for $460 (I paid $500 and mine came in simple, small cardboard box.) and hit a nice storage case included with that price. Ordered it same time and did not get that same price. Would like if I could get difference in price discounted.”

Helpful Report

Posted 3 years ago

I've forwarded this information to our Solution Team. We'll be reaching out to you to clarify what happened and see if we can find a solution that will make you satisfied.

Posted 3 years ago

“good quality and super fast shipping!!”

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Posted 3 years ago

“Excellent customer service and excellent products. I have been using the Airlux wireless light for over a year. Any issues I've had have been quickly dealt with by customer service and I have been very happy with the system. I recently got a second pair of loupes and bought a universal light clip to keep on my old pair. It works extremely well and makes it so easy for me to transfer my light.”

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Posted 3 years ago

“The batteries are nice and lightweight. The only “complaint” is that there should be a way to buy the batteries alone and without the charger.”

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Posted 3 years ago

“Excellent service and great items. Everything was perfect on my order. Thanks”

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Posted 3 years ago

“Fast delivery, reliable customer service and good quality product.”

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Posted 3 years ago

“If there is less than 1 star I would choose it, worst experience ever, I placed my order in January got my loupes in April, after three months of waiting I got something full of mistakes, the frame doesn't fit, wrong working distance, double vision, and limited dark field. 5 of my friends have the same issues all the measurements are wrong. I opened a ticket one week ago and no one contacted me! Unresponsible unreliable company.”

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Posted 3 years ago

“Michelle and the staff at Lumadent were so quick to respond to my enquiries. Definitely more reason to purchase their amazing lights!”

Helpful Report

Posted 3 years ago

Lumadent is rated 4.0 based on 387 reviews