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Lumadent Reviews

4.0 Rating 379 Reviews

73 %

of reviewers recommend Lumadent

Company Reviews

Product Reviews

4.0

Based on 379 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About Lumadent:

LumaDent manufactures and sells custom-made Loupes and award-winning LED Headlight Packages for Dentists, Surgeons, Hygienists and Students. Be sure to check out our revolutionary ErgoPrism® Loupes that will allow you to practice with perfect posture!

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

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Lumadent 5 star review on 2nd June 2021

Lumadent 5 star review on 29th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lumadent as a whole is a decent vendor. It seems that customer service and quality of products have been lacking recently. The batteries on the airLux light are terrible. I am too invested to switch at this point. Looking for additional options.”

Posted 3 years ago

I've forwarded this over to our Solution Team to reach out to you and find a solution. We want our customers to be satisfied with us and we're not satisfied with your experience. Expect to hear from them soon!

Posted 3 years ago

“If I can give less than one star I will do that for sure, I made my order in January and waited for almost 3 months to receive my loups... and guess what when I received it, I was very disappointed with them ... there is issues with the working distance, it hurts my eyes and starting have a lot of eye pains because of the eye strain... also the magnification is not real!!! I chose the 3.3 magnification power and in reality it look like there is no magnification at all!!!! So I wasted 4 months till now and my eyes start hurting me and till now I didn't have the chance to start practicing dentistry with my loups because of all of the issues..”

Posted 3 years ago

This is definitely not the kind of experience we are looking to provide. I've forwarded this over to our Solution Team - expect someone to reach out to you soon. It's worth noting that the 3.3x magnification is absolutely accurate but using ErgoPrism Loupes, you're typically a few inches farther away from your working area than you are with traditional loupes so it can APPEAR to be less. On our website, we have a magnification recommendation chart for transitioning from traditional loupes to ErgoPrisms.

Posted 3 years ago

“I received exceptional customer service from Lumadent. The team, especially Michelle who assisted me, answered my questions quickly and efficiently solved my problem in just a few hours!”

Posted 3 years ago

“Haven’t used light yet but looking forward to it! Seems very bright and light weight. Haven’t received my loupes yet to try out the light. I was disappointed that the dentist I work with received exact same loupes for $460 (I paid $500 and mine came in simple, small cardboard box.) and hit a nice storage case included with that price. Ordered it same time and did not get that same price. Would like if I could get difference in price discounted.”

Posted 3 years ago

I've forwarded this information to our Solution Team. We'll be reaching out to you to clarify what happened and see if we can find a solution that will make you satisfied.

Posted 3 years ago

“good quality and super fast shipping!!”

Posted 3 years ago

“Excellent customer service and excellent products. I have been using the Airlux wireless light for over a year. Any issues I've had have been quickly dealt with by customer service and I have been very happy with the system. I recently got a second pair of loupes and bought a universal light clip to keep on my old pair. It works extremely well and makes it so easy for me to transfer my light.”

Posted 3 years ago

“The batteries are nice and lightweight. The only “complaint” is that there should be a way to buy the batteries alone and without the charger.”

Posted 3 years ago

“Excellent service and great items. Everything was perfect on my order. Thanks”

Posted 3 years ago

“Fast delivery, reliable customer service and good quality product.”

Posted 3 years ago

“If there is less than 1 star I would choose it, worst experience ever, I placed my order in January got my loupes in April, after three months of waiting I got something full of mistakes, the frame doesn't fit, wrong working distance, double vision, and limited dark field. 5 of my friends have the same issues all the measurements are wrong. I opened a ticket one week ago and no one contacted me! Unresponsible unreliable company.”

Posted 3 years ago

“Michelle and the staff at Lumadent were so quick to respond to my enquiries. Definitely more reason to purchase their amazing lights!”

Posted 3 years ago

“I have been working with Lumadent for our dental students at Spokane Community College for years! They are always quick to respond with any issue corrections and kind in the process. There products are well worth the money spent.”

Posted 3 years ago

“Lumadent shipped very fast and everything arrived well packaged in short time (10 days to New Zealand).”

Posted 3 years ago

“Customer service by Israel. S was beyond amazing. You solved the issues I was having with my loupes for several months, in a matter of few weeks which is impressive; I received my loupes back from repair and it seems to be performing very well! I appreciate you!”

Posted 3 years ago

“Super Lumadent”

Posted 3 years ago

“great product but also wonderful service. I ordered my light packet towards the end of the week and had it by monday. Was not expecting to receive it so quickly! The light is great, and I love that I get two battery packs included. Much better than the competitors out there.”

Posted 3 years ago

“Great light ... wish there was a trade in option”

Posted 3 years ago

“Didn't fit and would like to return the item”

Posted 3 years ago

If something "doesn't fit" then you should definitely fill out our contact form to let one of our Agents reach out to you and determine a solution. Form available here: https://zfrmz.com/lVs5diQxjqe3QuH0KYEH

Posted 3 years ago

“My loupes weren’t fabricated correctly. The loupes light is very flimsy. Low quality product overall.”

Posted 3 years ago

No part of our headlight systems should be "flimsy". Fill out this contact form and one our Agents will reach out to you to find a proper solution. https://zfrmz.com/lVs5diQxjqe3QuH0KYEH

Posted 3 years ago

“Wish it came with a lens cloth and the rubber in the case is cut such that the goggles can fit without having to detach the headlight and battery”

Posted 3 years ago

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Lumadent is rated 4.0 based on 379 reviews