Lumadent Reviews

Name: Lumadent
Rating: 3.99

4.0 Rating 387 Reviews

72 %

of reviewers recommend Lumadent

4.0

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

Location:

10437 Double R Blvd, Reno, NV
89521

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Anonymous

Lumadent 5 star review on 29th April 2021

SEN-HAO CHANG

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing! Came super fast and in perfect condition :)”

Helpful Report

Posted 3 years ago

“Easy to order. Delivery was quick. Love that it comes wit extra cord and battery. Helped so my eyes don’t need to strain to see.”

Helpful Report

Posted 3 years ago

“Quick/easy communication, my product was lost and lumadent's customer service was able to get it to me quickly after one call.”

Helpful Report

Posted 3 years ago

“The wireless light is not as bright as I would want it to be.”

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Posted 3 years ago

“Very poor and unresponsive customer service. Called multiple times after my order was delayed and then the wrong part was sent despite sending pictures and multiple written descriptions. I have yet to talk to anybody on the phone after calling, always put on hold and sent to voicemail (that’s never returned). I can’t speak for the quality of the light itself as I haven’t yet had a chance to use it while I’m still waiting for pieces. The light and cord itself appears to be of adequate quality, however I was really disappointed with the small and super thin adapter “linkage arm” pieces that are made from brittle plastic and attach the light to your loupes. The other doctor I work with explained to me she has now already gone through three of these plastic little adapter pieces over the past several months and lumadent charges $30+ with shipping to send each replacement (should cost $0.10). It’s concerning such an integral piece is designed so poorly from brittle plastic instead of metal (I’m assuming to cut costs) which would immediately solve the problem. The cost is one thing, but then being without your loupes/light for the several more weeks waiting for a replacement is even more costly! I’ve attached pics of the same pieces (referred to in the review above) from a separate pair of loupes owned by a friend.”

Helpful Report

Posted 3 years ago

“Loops have been great and like how you can adjust the working distance.”

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Posted 3 years ago

“Big thank you to my rep Josephine Medina for taking the time with me and introducing me to LumaDent. I had been practicing dentistry for 21 yrs and wearing other brands. My neck was paying the toll. Acupunture, physical therapy, massages I tried all. I had been wearing my new loupes for about 2 months and I can already feel a huge relieve and less neck pain. Thanks very much.”

Helpful Report

Posted 3 years ago

“Michelle Brown is so helpful and she is very thorough in answering all my questions. The Lumadent team and their customer service is great!”

Helpful Report

Posted 3 years ago

“LumaDent’s front line team provided excellent customer care during my recent dental light system purchase. Michelle B. responded to my concerns about shipping delays with prompt replies and followed up until I received my product.”

Helpful Report

Posted 3 years ago

“I got the Warm ProLux LED headlight and they are simply amazing. I wasn't able to see well with my previous lights so I'm glad that I switched over. Although the mount for my loupes were out of stock in the beginning, Michelle Brown from the customer service team and the Lumadent team, in general, were incredible at finding a solution. They were able to provide me with a universal mount until they restocked my loupes mount and kept me updated throughout the whole process. Michelle went above and beyond by letting me know when the product was shipped, when it was delivered, and to check up on how the product was working after a couple of weeks. With a superb product and a wonderful customer service team, I wholeheartedly recommend Lumadent.”

Helpful Report

Posted 3 years ago

“Customer service is horrible. O ring from prior cable is stuck in my light and they do nothing to help with a simple solution, instead want more more money to “fix” all I need is a cable with no O ring. Ridiculous I can’t use my light with the new cable as is. Horrible help”

Helpful Report

Posted 3 years ago

“The service experience was great. Quick easy order and delivery. The product itself I haven’t loved with how the light is turned on/off. The button is easily bumped or rubbed which results in my light being on when not in use which is annoying.”

Helpful Report

Posted 3 years ago

“I have the 5x ergoprisms and love them. Customer service is honestly great. I’ve tried 3 different loupes. Lumadent fits their telescopes the best and quickly. I had to send back my other loupes 3x to get them adjusted, luamdent this isn’t an issue. I’ve worked with Josie and Mabel and really appreciate both of their quick response time and truly being willing to help with anything I have questions with. Honestly lumadent is my favorite loupe company I’ve worked with. I do recommend!”

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Posted 3 years ago

“Very easy, and fast shipment!!!”

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Posted 3 years ago

“I have been trying to return my product and they never reached out to me. They tried to offer me another product and tried to hold the return.I liked neither the product nor the customer service. Horrible”

Helpful Report

Posted 3 years ago

“Josie J has been providing great customer service for me. I got my lights repaired in a timely manner. Thank you so much Josie.”

Helpful Report

Posted 3 years ago

“Love my Lumadent light! However the accessories when you get a new set of loupes are extremely overpriced! $30 for a tiny attachment when it should be about $10 after you have already purchased the light.”

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Posted 3 years ago

“I’m a current student and was having problems with my unilux lights. Lumadent representative Michelle Brown gave top notch customer service and provided a solution for my problem that has been working excellent! Fast response and great service! Highly recommended”

Helpful Report

Posted 3 years ago

“I still have not received my order. It is January 9, and I placed my order November 26”

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Posted 3 years ago

“At first I didn’t know how to adjust the light intensity…the first setting was very dim so I wrote an unfavourable review. I didn’t know how to change the intensity properly by holding the button down and waiting for it to increase. Customer service responded quickly and Brian was very understanding and helpful. The light is great and the battery lasts the entire day and charges quickly. I think there’s three levels of intensity to choose from. Delivery was fast and the price was very reasonable.”

Helpful Report

Posted 3 years ago

Lumadent is rated 4.0 based on 387 reviews