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Lumadent Reviews

4.0 Rating 379 Reviews

73 %

of reviewers recommend Lumadent

Company Reviews

Product Reviews

4.0

Based on 379 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About Lumadent:

LumaDent manufactures and sells custom-made Loupes and award-winning LED Headlight Packages for Dentists, Surgeons, Hygienists and Students. Be sure to check out our revolutionary ErgoPrism® Loupes that will allow you to practice with perfect posture!

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

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Lumadent 5 star review on 2nd June 2021

Lumadent 5 star review on 29th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought Battery from LumaDent but there’s no charger.”

Posted 3 years ago

One of our Agents will reach out to you today to get you taken care of.

Posted 3 years ago

“I really like the light.”

Posted 3 years ago

“Love the light, but one of my battery packs already is falling apart?!”

Posted 3 years ago

“Head light is awesome. However, extremely overpriced.”

Posted 3 years ago

“This adjustable face shield was just what I was looking for! The fit is great, I like that it came with shield replacements.”

Posted 3 years ago

“The light really makes seeing the prep easy. When I first got my loupes they were off but Customer service was great and readjusted them for me and now my 3.5x prismatics helps me see so much more detail. Before my preps were barely passing and I couldn't figure out where I was going wrong but once I usedthe loupes preps became easy and big mistakes like undercuts became a thing of the past.”

Posted 3 years ago

“The best product and a value to boot! Great customer service and product performance.”

Posted 3 years ago

“I’ve only used my 3.3 X ergoprism loupes on four patients so far and I can already tell I like them and they will help save my neck. usually during my lunch break I’m giving myself massages because I’m starting to get stiff and achy. I don’t feel that currently, I’m excited to see how I feel with these new loupes at the end of the week, excited for the chronic pain on my neck, shoulder, and upper back to be gone! these are game changers. i’m so happy I will be able to prolong my career”

Posted 3 years ago

“They always find a way to help me out in times of need! Love my loupes can’t work with out them. I appreciate all the team at LumaDent and Solutions at LumaDent . Thanks to all that you do and then some,”

Posted 3 years ago

“They will try to charge extra for every little thing. $43 for expedited shipping that will only arrive one day earlier. Really? $43 more for a little tiny light to be shipped? Regular shipping was already quite expensive for such a small item. Student discount is weak ($45). I think students should at least receive 20% off, 25-30% off is fair IMO.”

Posted 3 years ago

“we have the luma vac's and needed some parts to replace, Allie Poarch is our representative and was very helpful getting the parts replaced, highly recommend the Luma Vac's”

Posted 3 years ago

“Love the light. Very lightweight and bright.”

Posted 3 years ago

“Love my Lumadent face shield, it is very light weight and comfortable!”

Posted 3 years ago

“Allie Poarch was my customer Representative and did an amazing job a communicating in a very timely manner, and helping me make adjustments to my new loupes so that they function perfect for my needs. Very please with the product and especially pleased with the customer service Allie provided. Keep up the great work and thank you!”

Posted 3 years ago

“This email to request a review has come and I have not received my order yet, it's almost 2 weeks. After 1 week, I followed up with lumadent by email and received no response. The tracking emails are very limited and shows last tracking info as: "departed facility" and that was 3 days ago, nothing since”

Posted 3 years ago

“Israel was very helpful and timely!”

Posted 3 years ago

“Unfortunately, I am cancelling my purchase since I had a bad experience and difficulty ordering with Lumadent. NY representative ( Josephine) shifted me on another representative ( Mark) of other states which he didn't want to come to Rochester NY ( EIOH/URMC) for measurements since it's my first loupe purchase nor responded to my email or sms for days, then he directed me to finish purchase with his student's promotion thankfully. After receiving my ERGOFIT Box the frame did NOT fit well (pushing my temples and heavy on my nose) and wasn't sure about my measurements of accurate. I got replied with some of my images are not perfect since it's first time, that's why am asking some caring representative and services to handle my ($3000+) purchase Note: first attached picture was sent to me was NOT mine (it was for somebody in Canada; loss of confidentiality), now I'm concerned about your accuracy in fabrication of this loupe. So wondered how can I purchase Lumadent loupe and light of I started with not getting helped to begin with and high prices for this promising loupe. I believe each one can improve. Lumadent management may need to work on their communication, rep. services, accuracy, confidentiality, and product improvement. I hope could purchase a better services from Lumadent.”

Posted 3 years ago

“fast shipping and tracking is great.”

Posted 3 years ago

“Great to work with!!”

Posted 3 years ago

“I am enjoying the wireless freedom. However, coming from the wired lumadent light, the wireless one is not as bright.”

Posted 3 years ago

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Lumadent is rated 4.0 based on 379 reviews