Lumadent Reviews

Name: Lumadent
Rating: 4.01

4.0 Rating 381 Reviews

72 %

of reviewers recommend Lumadent

4.0

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About Lumadent:

LumaDent manufactures and sells custom-made Loupes and award-winning LED Headlight Packages for Dentists, Surgeons, Hygienists and Students. Be sure to check out our revolutionary ErgoPrism® Loupes that will allow you to practice with perfect posture!

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

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Anonymous

Lumadent 5 star review on 29th April 2021

SEN-HAO C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't fit and would like to return the item”

Helpful Report

Posted 3 years ago

If something "doesn't fit" then you should definitely fill out our contact form to let one of our Agents reach out to you and determine a solution. Form available here: https://zfrmz.com/lVs5diQxjqe3QuH0KYEH

Posted 3 years ago

“My loupes weren’t fabricated correctly. The loupes light is very flimsy. Low quality product overall.”

Helpful Report

Posted 3 years ago

No part of our headlight systems should be "flimsy". Fill out this contact form and one our Agents will reach out to you to find a proper solution. https://zfrmz.com/lVs5diQxjqe3QuH0KYEH

Posted 3 years ago

“Wish it came with a lens cloth and the rubber in the case is cut such that the goggles can fit without having to detach the headlight and battery”

Helpful Report

Posted 3 years ago

“Everything was very seamless. No issues”

Helpful Report

Posted 3 years ago

“Had my loupes for 6 years. Battery still going strong, and I’ve had zero issues with my loupes. Good quality, great price”

Helpful Report

Posted 3 years ago

“Got the products right away, no problems there. But it worked only for a fortnight then the light stopped working! No matter if I change batteries or cables from delivery. BUT old batteries and cable work.”

Helpful Report

Posted 3 years ago

Well you're definitely within our 45 day trial period if you've only had them for 2 weeks. You definitely should not be experiencing issues like that! One of our Agents will be reaching out to you soon to make sure you're taken care of.

Posted 3 years ago

“I have been using my LumaDent loupe light (v3) for over 5 years. It has been an amazing and important part of my care! Recently, one of my batteries needed to have the cell replaced. I received so much support and the turn-around time was incredibly fast. Thank you for providing such an invaluable product and excellent customer service. LumaDent rules!!!”

Helpful Report

Posted 3 years ago

“Expensive light, they didn't send the part that attaches the light to the loupes.”

Helpful Report

Posted 3 years ago

The HL360 LED Headlight Upgrade Kit is designed for our existing customers who are still using our older V3 headlight and wish to upgrade to our newer HL360 without buying new batteries. It does include a complete Linkage Arm (instructions on changing them here: https://lumadent.com/linkage-arm-replacement) but does not include a mount. This is because existing customers using our headlight system should already have a working mount. All of our mounts are compatible with both headlights - you should just be able to take off the V3 light and attach the HL360 in it's place and be all set without needing any additional parts. If you're in need of a new mount, they can be found here: https://lumadent.com/custom-mount.html Please let us know if you need any assistance attaching your HL360 to your loupes.

Posted 3 years ago

“Lumadent customer service was great and super fast in processing my order and sending me my invoice and updates on the order status and delivery!”

Helpful Report

Posted 3 years ago

“poor customer service, short and limited warranty on low quality products. charges for even the smallest pieces of accessories”

Helpful Report

Posted 3 years ago

“I have been a very long-time customer and have bought several lights plus sent colleagues to buy your headlight products. I always was able to reach a customer service rep when I called. Now, with whatever new system you have in place, it seems that your are deliberately trying to avoid human contact by phone. I have a problem with the last purchase (sales order # SO-71755) and I cannot get anyone to help me address it and resolve it. I had to try to reach a live human being to talk to, by calling your sales reps (Alex,Josephine, Mark) who promised that someone from main office will get back to me, but I have had no luck. I can't understand how you expect to get repeat customers to stay with your company if you are only available for online sales but no customer service. I am very, VERY disappointed in how I am being treated. I hope you will arrange someone with knowledge and authority to help, to get in touch with me ASAP.”

Helpful Report

Posted 3 years ago

The Solution Team Supervisor has been notified about this situation. I would expect to hear from him soon.

Posted 3 years ago

“Excellent product and customer service! Had a little hiccup with my light during 2 year warranty period and they replaced my light for free without any question. Considering it was COVID times and I live in Melbourne Australia, the turnover time was amazing. Highly recommend this company and team.”

Helpful Report

Posted 3 years ago

“We have purchased 2 led headlights. We have had to replace 2 batteries relatively quickly because the connection cable from the light to battery became loose. The replacement cables are a nice feature, however the location of power button on the battery pack is such that the cable connection is likely to get disturbed when one tries to push on the power button. With repeated pressure, the connection eventually loosens up, hence needing a new battery.”

Helpful Report

Posted 3 years ago

“Have had good customer service from Lumadent and have overall liked the products”

Helpful Report

Posted 3 years ago

“Love my wireless light for my loupes I got from LumaDent. Had a small problem with my light. Called and got Israel Sandoval to help me. He was great. Kept in contact from start to finish. Got my light back from repair and it was still under warranty. Which I didn't except so there was no charge in fixing my problem. So happy I chose LumaDent for my wireless light. It works great and is very light. Overall the best in customer service!! Thank you Israel.”

Helpful Report

Posted 3 years ago

“Very quick delivery. Package was intact with all items. Product is excellent. Continuous update of product during shipment.”

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Posted 3 years ago

“I love this light. It has an easy small press on/off lever which attaches on the side of glasses. This lever means there's no need to touch the actual power button on the battery at all throughout the day! There are 4 light intensity settings and the battery lasts for 3-4 days even at the highest illumination setting. It's comfortable, light weight, and a good customer service experience at a reasonable price. I highly recommend this product.”

Helpful Report

Posted 3 years ago

“Excellent and prompt service! I was expecting a delivery and the shipment was stolen from my apartment mailbox after I got the delivery notice. I reached out to Lumadent and was helped by Ariane who asked for a different address and reshipped my order ASAP as I would need it soon to use with my loupes for clinic. Thank you lumadent!”

Helpful Report

Posted 3 years ago

“Professional, helpful, and a high quality product. My product was received within 6 days. Highly recommend.”

Helpful Report

Posted 3 years ago

“I have been using a Luma Dent light for over 10 years!! Great product awesome customer service, repairs and turn around time is great. I have recommended this product to many of my coworkers over the years all have been very happy. Michael”

Helpful Report

Posted 3 years ago

Lumadent is rated 4.0 based on 381 reviews