LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.38

2.4 Rating 286 Reviews

33 %

of reviewers recommend LUSH Cosmetics

Company Reviews

Questions

Metrics

2.4

Based on 286 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

Visit Website

Write Your review

Tell us how LUSH Cosmetics made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LUSH Cosmetics 1 star review on 11th December 2024

Galina

LUSH Cosmetics 5 star review on 29th May 2024

Erica Gray Tilly And Jasmine

LUSH Cosmetics 5 star review on 15th April 2024

Ms.Moxy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made an order for my daughters birthday present on 30th june, said 2-4 working days, ofcourse it wasn't when I enquired about the tracking on the 3rd day I got a reply on the 4th working day, they said sorry delivery is 5-7 working days. I made a complaint saying I would like my delivery refunded at least as my daughter wouldn't get part of her birthday present and the delivery time says different, I sent a screen shot. I got a reply saying "sorry its taken afew days to reply we are really busy, in the small print it does say in sale time delivery will be longer" they refused to refund my delivery and said hope your daughter has a good birthday! The arrogance of the customer services advisor to say can't refund your delivery you won't get her present in time but happy birthday from us!!!! I'm disgusted and will never shop with them again!!! I can't believe they make all this fuss about we care about the environment and the products and entice you in the shops but they don't care at all about the customers experience when your not face to face. I spent hundreds of pounds in their stores and the 1 small delivery I get the worst experience ever! By the way customer services on the phone cuts off automatically after a 10 minute hold time!”

Helpful Report

Posted 5 months ago

“I went to the Scarborough location and was helped by a great customer service lady named Brianna. My daughter had a great experience and we'll be back again. Thank you for a great customer service experience.”

Helpful Report

Posted 6 months ago

“So I popped in to lush in bournemouth. Staff were very helpful. Grace offer my daughter a free facial. My daughter absolutely loved it and Grace was amazing with her. Thank you and amazing Products”

Helpful Report

Posted 6 months ago

“Me and my girls have a lovely visit we are joined our time in there with Sharvaree my girl's got Pampers and their loved every moment of it even another staff was pampering my arm and the smells are amazing in their hallways we have got free samples of face creams and for teeth I really enjoyed it because I see my girls smiling every second they were there and getting pampered also myself we are so many questions and they gave us the answers lovely staff and gave me so many ideas for my friends birthday and Christmas thank you so much for lovely hour and a half in there 😘😘😘 🧼🫧”

Helpful Report

Posted 6 months ago

“i don't remember his name but i was helped by a boy at the boston (back bay specifically) lush today who was so kind and gave me a free bath bomb that matched the items that i was buying!!! props to them, it really made me smile (also, really excellent bath bomb 😌)”

Helpful Report

Posted 6 months ago

“Lush northland: I was served by Caitlin she was exceptionably helpful and patient in giving me information and recommendations to me. I really appreciated this especially since I had no idea what I wanted. Thank you for the excellent service”

Helpful Report

Posted 7 months ago

“I was never a lush shopper in the past but with inflation I thought I'd get some of their shampoos & conditioners which I thought were cheaper than some high end ones found at Sephora. I was shocked at how small the bottles were! Not only that but the smell was gross and I noticed how much hair fall out I had every time I washed my hair with Lush hair stuff. At first I thought maybe I was stressed but it was chunks of hair. I went to Walmart and got some herbal essence Moroccan shampoo & conditioner and almost ZERO fall out! Not only did the cheap drugstore stuff not give me hair fall out it smelled way better, my hair was shinier, softer and I could detangle better! I also notice the lush conditioner have ZERO slip and took me forever to detangle. I can't believe how horrible their hair products are but that a cheap drugstore product was 100 times better. I will never buy a product again and if they are supporting palestine then they are even worse than their crappy products.”

Helpful Report

Posted 7 months ago

“Smells if racism, violence, abusive style climate fascism.....”

Helpful Report

Posted 7 months ago

“Natali in Brent cross is really expert”

Helpful Report

Posted 7 months ago

“Be careful the offert is just a trick to subscription and they still send you cream that is dangerous for your skin, and also if they said that you subscription is cancelled you still pay for it avoid it all cost”

Helpful Report

Posted 7 months ago

“I went to Lush Bournemouth Square for some skin advice. Very competent, polite, very helpful & friendly staff rescued me & happily answered my slightly unusual queries and offered samples to try. My thanks to Mike, Grace & Scarlet for their time and helpful tips.”

Helpful Report

Posted 7 months ago

“Amazing customer service and fun bath products!”

Helpful Report

Posted 7 months ago

“Nick was so helpful and he is an amazing person inside and out. He helped me find the perfect face and lip mask. Kit is amazing as well! She was so friendly and was able to tell me about the bring it back program for the empty pods. Thank you both!! Both of them are located at Fashion Valley Mall.”

Helpful Report

Posted 7 months ago

“I recently received the Lush Deep Sleep Magnesium Massage Bar as a gift. I loved it so much that I wanted to share with others as a gift. Purchased 3…. Unfortunately these will not be given as gifts. The oval tin my gift came in was not included with the 3 gifts I had purchased. What an incomplete package… $14.00 and just a plastic wrapping but yet needs to be stored in a tin between uses. I suppose I shouldn’t have assumed it would be included. I’m very disappointed and now rushing around to find 3 complete gifts to give to my loved ones.”

Helpful Report

Posted 8 months ago

“I am using Wasabi Shan shampoo now for two months. My hairdresser was asking what i was using. He said,that my hair has never been in such good condition. He colors my hair every month and even the color stayes much longer nice. Highly recommended!!! Lush 5 star!! ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 8 months ago

“I'm 56 and just tried the Seanik shampoo bar for my curly thin hair..I LOVE IT...I air dry my hair and I've tried several poo's lately that dried it into a fuzzy mess...the bar smells awesome...beachy...make my hair sqeek and when it drys it feels lightweight and not coated with garbage....and the shine...my new favorite”

Helpful Report

Posted 8 months ago

“Nat at Pacific Fair was fantastic. Not too pushy, knowledgeable about the products, super friendly, and had a laugh with us. People like her keep you going back.”

Helpful Report

Posted 8 months ago

“My hair is thinner b/c I had cancer. While shopping at the Menlo Park Mall, I stopped in an attempt to get some products that may help thicken my hair and/or promote growth. I spoke with Michelle on 3/12 who recommended the Wasabi Kui Shampoo, Big Shampoo and Roots hair treatment. It's too soon to see any noticeable results - we'll see how it goes . . .”

Helpful Report

Posted 8 months ago

“I had such an amazing experience with a lovely lady named Nat at pacfair lush she was so well educated on all the product ingredients and incredibly welcoming highly recommend her!”

Helpful Report

Posted 8 months ago

“Had a lovely time at the Trafford store today with my friend, I had a hair consultation with Andrew, they helped me pick out a routine for my, honestly limp, hair and sensitive scalp, felt really listened to and looked after, and I plan on coming back to purchase full size products when I know if I like the samples they gave me, very pleased!”

LUSH Cosmetics 5 star review on 15th March 2024

Helpful Report

Posted 9 months ago

LUSH Cosmetics is rated 2.4 based on 286 reviews