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LUSH Cosmetics Reviews

2.4 Rating 286 Reviews
B-
Happiness Grade
B-

Customer Service - Good

71.43%
Industry Average
Never had a problem with lush their products are great the posh chocolate is amazing and the Congo jelly deliver driver put it somewhere where it got soaking wet destroyed all the bath bombs lush sent me a full replacement rushed delivery in time for Christmas I hope but that's more delivery fault than lush as its the busy time of the year excellent customer service any problems just phone them up it's much quicker than emailing
posted 1 week ago - M munds
I recently had a fantastic experience at Lush! The staff David at the Derby City Centre store went above and beyond, showing incredible patience as he walked me through their range of products. He offered thoughtful advice tailored to my needs and took the time to explain each product in detail, from ingredients to how they would benefit my skin. His dedication to customer satisfaction was clear, and I left feeling confident in my purchases. I highly recommend this store for anyone looking for knowledgeable and attentive service
posted 1 month ago - Anonymous
I went to the Scarborough location and was helped by a great customer service lady named Brianna. My daughter had a great experience and we'll be back again. Thank you for a great customer service experience.
posted 6 months ago - Anonymous
Lush northland: I was served by Caitlin she was exceptionably helpful and patient in giving me information and recommendations to me. I really appreciated this especially since I had no idea what I wanted. Thank you for the excellent service
posted 7 months ago - Anonymous
Amazing customer service and fun bath products!
posted 7 months ago - Jazmin
In the lush store Manchester Trafford Centre The service was very warm welcoming, helpful and informative throughout I felt that the service throughout I was listed to and I could get everything I wanted and get amazing results
posted 10 months ago - Kelly Ferguson
My niece and I went to Lush in south hills village In Pittsburgh. We had the BEST experience. Elliot and Jules were the best. Elliot helped my niece out with answering her questions about the products. Helped her pick out products she was interested in. Jules was just as kind and informative about all the products. They definitely bring customers service back to were the customer feels special. We will be back for sure!!
posted 10 months ago - Anonymous
Not only do I love this Canadian brand . Today I was at the Yorkdale location and even though it was busy three people assisted me including the manager himself. I really applaud the manager of this Yorkdale location cause he runs a great location where team work matters . I walked out with three more products than I intended but this is my fav location every time I go in there I feel welcomed and treated amazingly . Thank you to the store manager and the team at Yorkdale . The client service was 10 ⭐️
posted 1 year ago - Anonymous
Ten out of ten for both their customer service and products.
posted 1 year ago - Anonymous
Sophia at Queen St . W was a absolute pleasure. Very helpful with great customer service!!!
posted 1 year ago - Maryann Sprajcar