London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

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Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First of all, it was very easy to get to the parking area. This was my first time using Luton so great directions were perfect. The attendants both when I arrived and when I returned were helpful, curtious, and very professional. I was a pleasure. I will certainly use Luton parking again. Thanks so much, D. Kay Hillley”

Helpful Report

Posted 10 years ago

“Road surface in poor condition and spaces not marked out”

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Posted 10 years ago

“In and out in a couple of minutes. So much better than waiting for a train. Staff on site could even help me out with my dead battery, so I can only recommend this service.”

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Posted 10 years ago

“We used the Meet & Greet. It was so good we have already made two further bookings.”

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Posted 10 years ago

“I haven't used your car park recently so don't know what you expect me to say. I have made a reservation for 1st June 2015 so I could leave a review after then if you like.”

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Posted 10 years ago

“Regisration machine could not read the number plate correctly. It read 0 as D. Respmse of Customer Service was quite reasonaable.”

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Posted 10 years ago

“We we're assured upon arrival with clear and plre use directions and easy to follow instructions. Also the fact that we didn't need to print anything and only needed a ref number incase of any problems. Of which there was only one. When we returned from our vacation an were exiting the car park it stated on the ticket machine that we owed £70. This was quickly and easily resolved by the click of a button, through to customer care an we were off it was just an error. Thankyou Luton car park.”

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Posted 10 years ago

“Everything went smooth, and the bus link to and from the terminal was easy and comfortable. Very satisfied.”

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Posted 10 years ago

“Perfect! So effortless, easy to get to and took all the stress out of getting to the airport. Would recommend and use again, certainly!”

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Posted 10 years ago

“Quick and convienient, car park was a bit short on spaces so walk to terminal was a little longer than ideal.”

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Posted 10 years ago

“Excellent ! Perfect parking experience, this has definetly placed Luton at the top of our London airports' list. Many thanks to the staff.”

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Posted 10 years ago

“We pre booked online for our parking therefore we knew what to do when we arrived. Buses came frequently and were clearly labelled which was helpful.”

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Posted 10 years ago

“Perfect after the frustrations of Lutons poor luggage collection service.”

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Posted 10 years ago

“Long walk in the open from a short stay car park”

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Posted 10 years ago

“Very good - Would use again”

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Posted 10 years ago

“Machine didn't print right reg number on ticket so exiting I was asked to pay four days parking when I had already pre paid !!???!!!!!”

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Posted 10 years ago

“No hassle service, would be better if parking spaces were marked out.”

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Posted 10 years ago

“Once again (I will NEVER use your service again as i thought before it was a one off), we could not get out at the barrier and were ordered to pay £160 to leave, having pre-paid. Fine, i pressed the button and explained to a surly and absolutely unhelpful woman the problem and she insisted that without the booking reference (which was in the bottom of my suitcase) we would have to pay. Last time (and as i say i thought it was a one off) we simply gave our vehicle registration number. She refused to accept it. I refused to empty my suitcase. In the end she did accept it (and it took about 5 seconds for her to find the booking so she was clearly not telling the truth when she said it would be impossible), and let us out. We had a lovely relaxing holiday, but the stress when we had to argue out way out of the car park was unbelievable. No-one should have to be put in such a position. in fact looking at other reviews I note that people have unfortunately paid the money demanded at the barrier. I would suggest this is unlawful. Most of them appear to have to wait for a few weeks to get a refund. I think this is a scam frankly. some people may not reclaim the money. It is now over two weeks since this happened and I am still angry about it. Anna Bailey.”

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Posted 10 years ago

“We were able to find a parking space near a bus stop, a bus arrived promptly and took us to the terminal, very efficient. When we returned a bus was waiting at the terminal. As we had prepaid we got out the carpark straight away, nice and easy!”

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Posted 10 years ago

“Extreamlly expensive mid term car park 1h15min £20. But first 30min free, this is what You have on road signs, and nothing more about £20 after 1 hr. I know that is my fault i didnt read t&c. And your prices are changing more often then wheather in uk.”

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Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews