London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

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Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delayed flight back meant a whopping £36 additional charge. Uneven surface in car park, riddled with potholes. No clear signage or marked parking bays. AVOID, AVOID, AVOID!!!!”

Helpful Report

Posted 9 years ago

“Drop and go. Approaching airport trying to find it was hard ended up in bus lanes. We got to the correct place eventually, only to find when we tried to get out of drop and go the machine was registering our money 2.50 but the barrier didn't raise, we put another 2.00 and the barrier then came up. In total we were there their 2 minutes. Costing £4.50, we were not the only people experiencing difficulties is this the way you gain your money! Luton airport we are waiting for an explanation.”

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Posted 9 years ago

“Simple quick and very easy”

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Posted 9 years ago

“Good price, easy to find, i was very happy using you”

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Posted 9 years ago

“Luton Short Stay car park is not fit for purpose and seems to have been deteriorating in physical appearance over a number of years. Missing space markers, confusing layout, muddy, slippery and without adequate surfaces to support dragging luggage from and to your car. Lagging in covered walkways further adds to the negative experience on a wet day.”

Helpful Report

Posted 9 years ago

“Easy to book and easy to park, apart from the system not recognising by booking and a few minutes talking to someone through the barrier microphone to raise the barrier, all good and I would definitely use this car park again..”

Helpful Report

Posted 9 years ago

“Could be useful to know when the next bus is when you are parked in the long term car park”

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Posted 9 years ago

“Happy with the way you dealt with my problems”

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Posted 9 years ago

“All very straight forward, buses were quick at departure and arrival, would use again.”

Helpful Report

Posted 9 years ago

“Location and ease of entry and exit were excellent. On the day of our arrival however there was a distinct shortage of available parking spaces and it took us quite a while to find a space. This is compounded by the lack of parking control in terms of bay markings or attendants, resulting in some customers parking in a haphazard manner utilizing more than one space. The car park surfacing is also in need of upgrading.”

Helpful Report

Posted 9 years ago

“This was the second time we had used priority parking and will be using again in the summer. Friendly helpful staff, as close to the airport as you can get and your car is there ready and waiting for you when you return. I had read reviews that said peoples cars had been driven more than necessary mine had been driven 2.9 miles.”

Helpful Report

Posted 9 years ago

“The long stay car park is not signed posted very well Would just like to add the driver of the bus on our return journey was very rude to another group of passengers”

Helpful Report

Posted 9 years ago

“The charge for parking for a week was reasonable. The mid-term park was very convenient for the terminal and the bus-service good. The only adverse comment I have to make was that the ticket machine did not recognise that I had pre-paid and tried to charge me £160. That meant that I had to reverse out of the queue and go to customer services. The staff member sorted the problem quickly, but this really shouldn't happen.”

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Posted 9 years ago

“Very efficient very polite wouldn't hesitate to recommend this service”

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Posted 9 years ago

“absolutely dreadful in the short term carpark. pre booked? dont bother .its a free for all, park as you like. double yellow lines , just ignore them.”

Helpful Report

Posted 9 years ago

“Easy booking. Good shuttle bus service with helpful driver. Signage to car park requires improving.”

Helpful Report

Posted 9 years ago

“Experience was very good but we staid on the expensive short stay so no hassle with the shuttle. Last time, we staid at the medium or long stay and had to take the shuttle and it was a different ball game especially because of the shuttle (like tube experience but worse with people having suitcases and prefering letting them in the middle or on seats (yes!!) rather than on the empty rack... In order to avoid this nightmare we went for the pricy option free "hassle-shuttle" Unfortunately, we were not asked to give any feedback on this occasion...”

Helpful Report

Posted 9 years ago

“I was travelling with my 3 year old son and was a bit worried by having to park & get the bus but it was so easy and we didn't have long to wait for busses either going or returning. We pre-paid which made things easier too.”

Helpful Report

Posted 9 years ago

“Car park is difficult to find, not gold signs but p with yellow square around. Confusing as entrance is so close to pick up. Although we had pre paid, the details didn't print onto the ticket when we pulled in, so on trying to exit the car park, screen said we owed £180! Had to wait for someone to answer intercom to be let out, thought it should run a little more smoothly! Have prepaid at other airport car parks and not had same issue.”

Helpful Report

Posted 9 years ago

“Easy convenient and no hassle”

Helpful Report

Posted 9 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews