London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

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Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The car was still there when we returned, so all ok”

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Posted 9 years ago

“The booking and shuttle services were good but when we returned and put our card in the machine it said we owed £57 when we had not overstayed our three day booking. Luckily we were allowed through but the initial shock was not what we needed at almost midnight!”

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Posted 9 years ago

“Despite the fact that I had prebooked and paid fully for my parking (We arrived on time and left early) when we can to leave I inserted the ticket and the display showed that I owed £57, I pressed the assistance button and the lady was very helpful and found or booking and let us out. But u don't understand why this happened.”

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Posted 9 years ago

“On entry was very good took ticket as instructed and went on holiday. On our return tryed to exit by putting the ticket in the barrier again as instructed on the paperwork but this time the barrier did not open and requested that we pay the full short stay car parking. Good job I had our booking number at hand once quoted it was no problem but when you have just returned from a long trip it was a bit of a shock. But all good in the end”

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Posted 9 years ago

“Car park surface is very rough and has a lot of potholes and therefore deep puddles in bad weather. Also there are not enough walkways between cars or at end of rows, so getting from your car to the terminal with luggage is actually more difficult than expected, like a maze.”

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Posted 9 years ago

“Easy to find, loads of space and good bus link to the terminal. Tad pricey, but aren't they all? Would recommend.”

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Posted 9 years ago

“Flights were cancelled at Luton due to the french air control strike action. No refund was given. Very poor service and wont recommend parking there again.”

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Posted 9 years ago

“For what you charge you need to invest in a proper road surface!”

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Posted 9 years ago

“I had pre-booked but when I came to leaving the barrier asked for another £145 but then I pressed the buzzer and your team informed me that there was no further charge - it did cause a moment of concern.”

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Posted 9 years ago

“No problems with entrance and leaving car parking. And nothing happened to a car. Just could be a bit more cheaper”

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Posted 9 years ago

“Used the Meet and Greet service. All went completely to plan, a very polite and friendly service”

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Posted 9 years ago

“The parking itself was all very straightforward however on trying to exit there were massive queues as no-one could get out as the machine was trying to charge everyone again. Once the attendant responded the gate was opened and alleviated the problem.”

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Posted 9 years ago

“Easy to park, easy to exit an overall pleasant experience”

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Posted 9 years ago

“The " spaces ' signs on 3 lanes were not accurate , there were no spaces.”

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Posted 9 years ago

“The car park is extremely dusty with a very poor surface. It is uneven and present many trip hazards, not to mention being very difficult to wheel luggage. Also, there are no lines for pedestrians, who feel very vulnerable to moving vehicles. The ticket did not read our number plate and there was no explanation at the gate of what to do when over £250 excess payment was erroneously requested.”

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Posted 9 years ago

“Experience on departure was fine. When arriving back to Luton and going back to the car park the wait for the shuttle bus was longer than expected. The machine also tried to charge me an additional cost when exiting the car park even though I had already paid for the car park and was exiting before reaching the maximum stay.”

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Posted 9 years ago

“Easy online booking, regular & quick bus transfer & reasonable price too.”

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Posted 9 years ago

“All good until we came to leave when the ticket machine did not recognise us as a Pre-Booked customer. A quick chat via the intercom resolved everything”

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Posted 9 years ago

“Simple booking. Simple use of the car park.”

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Posted 9 years ago

“At Luton I always use the mid-term car park and judging by the footpath that has been worn in the grass so do a lot of other people. However it seems that everything has been done to impede our progress. Instead of the fence on the opposite side of the road which has it seems been put there to discourage people from walking to the terminal but fails dismally, why not consider building a walk way from the car park to the terminal on the same side of the road as the car park? Often I can walk to the terminal, despite the obstacles in my way, without even seeing a mid-term shuttle bus going in either direction, so I consider that it can also be a quicker way to arrive in the terminal. Britons are often been said to be becoming a nation of obese people let's encourage them to take a little exercise . . .”

Helpful Report

Posted 9 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews