London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

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Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple to book, no fuss parking”

Helpful Report

Posted 9 years ago

“does what it says on the tin - ANPR words when you drive into, and out of the car park. Prices can vary hugely which makes pricing journey's difficult. I'd ask for a simple sensible pricing policy so we can all see what it costs - like hotel room rates. Apart from that, this is a car park ... not much else to say.”

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Posted 9 years ago

“Easy and quick access to the airport - good value parking”

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Posted 9 years ago

“Pre-booking process was fine, however the form stated that our entry into car park would be recorded, and the number plate and booking ref would be printed on the entry ticket - it wasn't, which made us worry that we were in the wrong car park! Then, because our entry hadn't been recorded, we had to buzz for absolutely ages at the exit barriers, before speaking to a man, giving the reference number, and being told the barriers would now raise. They didn't. Lots more buzzing, repeat of same process before barriers finally rose. Also cars tightly wedged, and lots of potholes. Given price, you would think they could improve this!”

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Posted 9 years ago

“Car Park easy to find entry and exit was quick”

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Posted 9 years ago

“Really easy to find and friendly service.”

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Posted 9 years ago

“The gay from customer service (who answering near turnstiles) is very rude.”

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Posted 9 years ago

“The surface of the carpark has deteriorated over the past few years, and the layout means that if you turn down a particular aisle and it is full, you have to reverse all the way back as there is nowhere at the end to turn left or right.”

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Posted 9 years ago

“Yet again when I went to leave the car park it told me that I had not paid. So had to press the button and speak to a very unhelpful lady to explain I had booked on line. Eventually after giving her my booking reference she said 'there you go' which I took to mean I could go now. However I waited and waited but the barier still did not rise. So I pushed the help button again And let her know I still could not get out where upon she snapped at me and asked if I'd pressed the stop button. Not possessing telepathic skills I had not realised that 'there you go' actually meant press the stop button. But finally I was released and was able to make my way home. Not the best level of customer service to be honest!”

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Posted 9 years ago

“Quick and easy to use. Arrived at barrier automatically lifted and bus quickly arrived to take me to terminal. Would def recommend mid term car park and will use it again.”

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Posted 9 years ago

“Everything was perfect ;)”

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Posted 9 years ago

“Quick easy and reasonable price.”

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Posted 9 years ago

“Service as advertised, coaches are clean and frequent with spaces easy to find!”

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Posted 9 years ago

“Ease of access to the car park & terminal were good but the surface of the car park itself left a lot to be desired being rather rough, full of stones & rubble easily flicked up to chip at paintwork.”

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Posted 9 years ago

“Good price and easy to book. However, and this is often the case alas, the barrier didn't pick up my car reg on arrival and so the ticket showed as unpaid when leaving. Thankfully, a very helpful chap on the barrier intercom let me out - but not without a few minutes' delay and having to have my paperwork with me. When the car reg has been picked up in the past, it has been a great deal more seamless than this visit was.”

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Posted 9 years ago

“Easy to find, plenty of parking spaces and prompt transfer bus to the terminal.”

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Posted 9 years ago

“Easy to find, plenty of parking spaces and prompt transfer bus to the terminal.”

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Posted 9 years ago

“A lot cheaper booking online to paying there and then. My ticket didn't verify my car number plate, but just pressed the buzzer spoke to someone and they let me through, easy!”

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Posted 9 years ago

“I was surprised to see big potholes in the carpark and the ground was very rough quality. On exit the ticket gave us the non pre-booked price but we had already paid online. We had to reverse back and found an official who said ring for assistance at the barrier. We didn't see any notices to help us but it was dark.”

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Posted 9 years ago

“Short term car park is in very poor condition and spaces are too close together.”

Helpful Report

Posted 9 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews