London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

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3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a shame the short-term car park is on an 'unmade' surface rather than tarmac”

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Posted 9 years ago

“Easy parking, quick shuttle transfer, good value for money.”

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Posted 9 years ago

“The Short Term car park is poor in quality - an outside car park with damaged tarmac and no lines in places. The walk can be quite long especially if you don't expect that the Disabled Car Park area is fenced off to prevent you walking through it.”

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Posted 9 years ago

“Flying out was excellent Return Dreadful Had to wait ages for bus to medium stay car park 3 Long stay buses arrived and went while we waited in bad weather. Bus ended up being nearly full! Ticket wouldn't let me out had to drive up to cabin to sort out Had pre paid the correct time but your system let me down! Bet we ended up leaving 40mins late due to no fault of my own.”

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Posted 9 years ago

“Having advanced booking for the Short Term Luton Airport was a good deal. Hoverer, on return Mon 2 Feb and using ticket to exit, the machine said £108 was overdue. On asking attendant to assist was told to press 'Assistant' button. Awaiting 10 minutes and blocking an exit gate no answer. Checked with attendant and told someone else was speaking to assistance, awaited a further 10 minutes and had helpful reply and gate opened. Really didn't need this after a very busy weekend. Thought camera check would also have validated legitimacy of contract.”

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Posted 9 years ago

“No stress, and easy! Will be doing it again :)”

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Posted 9 years ago

“In short stay , no advice on where spaces are, aisles are narrow and dead ends meaning you have to do a 3 point turn in small space. The tarmac surface is very poor and potholed, generally not very good for the money charged, needs to be improved”

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Posted 9 years ago

“Poor parking surfaces resulting in considerable soil to shoes and therefore car. Price fine but several areas roped off so parking quickly to catch the bus was impossible. It is also about time that covered walkways were provided to the main car park. As a chauffeur, it is ridiculously uncomfortable for clients to have to walk in rain or snow across the car park to the badly organised car park. thank You”

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Posted 9 years ago

“Better than i expected, to be honest. I found the (long term) car park fairly easily (some roadworks mean you have to keep your eyes peeled for signs). There was plenty of space. The bus came quickly, it only took a few minutes to get to the terminal and the bus stop is nice and close to the terminal buildings. The barrier cameras recognised my car numberplate straight away so getting in and out was fuss free, and here are lots of signs so its easy to remember where you parked (as long as you make a note of them!) Now if only they could make the check-in and security process as quick.”

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Posted 9 years ago

“Rather worrying that your systems ask for a review three weeks before I'm due to be there”

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Posted 9 years ago

“Poor service recieved; rude staff, door handle pulled off of the car and Luton will not take responsibility for it! It's safe to say, I would NOT recommend this service.”

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Posted 9 years ago

“Like any airport parking it is not cheap - what is particularly galling though is having paid so much money you end up parking in a car park full of potholes - that is unacceptable. The process of using the car park is good though”

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Posted 9 years ago

“We have used the long stay car park at Luton twice each year for quite a long time now and find it easy to book,it's easy to find and to park, you do not have to wait to long for transport to take you to the airport. We have only had to wait once for another bus to come because the first one was full but overall quite happy to continue to park with Luton airport.”

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Posted 9 years ago

“the service is generally very good, but on the last three occasions when i have booked online, when i arrive at the car park and take the ticket, it has not recognized my number plate and therefore when i exit, it asks for extra money and i have to ring the buzzer to get let out. The person is always very helpful but i shouldnt need to do this? i thought that when i approached the barrier, it would recognise my number plate, issue the right ticket and i would therefore be able to just drive out at the end. small thing but would make a massive difference to the experience. thanks”

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Posted 9 years ago

“excellent, close location and helpful customer service, there is always someone to charge your flat car battery. !00% satisfy”

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Posted 9 years ago

“Found a space relatively easily. Very cold waiting for the bus. Maybe time between each pick up too long.”

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Posted 9 years ago

“Everything was fine - would prefer an easier pedestrian route to the terminal however (it is really an easily walkable distance, but there is a lack of footpath and road crossing directly next to the carpark).”

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Posted 9 years ago

“Short term car park for 4 nights. Very good location to airport, relatively easy to find. Pre booked cost was ok, if I'd have paid on arrival then the cost would have been an absolute disgrace, £180!!! Machine didn't recognise my pre book so showed me full cost, wonder how many actually pay it. Condition of car park is just wasteland really, no lines, lots of potholes. Just about scraped normal rating.”

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Posted 9 years ago

“we have not used it yet we will be parking in july not january”

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Posted 9 years ago

“Gold Carpark..good value booked early online. Close but quite disorganised and not well signed from Carpark to terminal although obvious which aopproximate direction to go”

Helpful Report

Posted 9 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews