London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

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Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited half an hour for the 'bus every 10 minutes'”

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Posted 10 years ago

“Well signposted, no waiting for the shuttle bus in either direction (bear in mind I've only used the car park once). I would award a better score if the car park surfacing was of better quality - I carried my wheeled suitcase rather than pulling it, which wouldn't be an easy option for some users.”

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Posted 10 years ago

“Very near airport - bus came fairly quickly and had ample room.”

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Posted 10 years ago

“Might have been Very Good but slightly marred; having bought a 'flexible' booking, the website failed to allow me to adjust my return date to two days earlier than originally planned.”

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Posted 10 years ago

“Pre paid for parking and was charged again on exit! Now have to waste time trying to get refund!!! How frustrating...”

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Posted 10 years ago

“Easy and friendly service.”

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Posted 10 years ago

“Car park is next to runway, so walking / driving is some way from terminal itself. Buses are supposedly every 15 minutes - but bus shelters provide no shelter from cold. Having prepaid, entry and exit were both swift with ANPR recognising number plate (other airports ANPR not so effective).”

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Posted 10 years ago

“The pickup bus to get back from the terminal took over twenty minutes to arrive. Given it's a 5 minute walk to get to the car park... that's too long. It's also annoying that there's no pedestrian entry/exit from the medium stay car park, so you're forced to wait for the bus unless you want to hop the fence. Also the barrier system never recognises my prepaid ticket on exit. I had to wait ages for someone to answer the 'help' button and manually take my booking number and let me out. Frustrating for me but also for the queue of people behind. You should provide a 'it's not my fault' for people to hold up at the barrier to sate the honking horns behind!”

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Posted 10 years ago

“Car park was easy to find, once in the car park it has signs to available parking, waiting for the bus was only a few minutes and it drops right outside the Terminal, I am a female who was travelling alone and I felt safe using this car park, Thank you.”

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Posted 10 years ago

“Plate recognised correctly on ticket but pre-booking and payment not recognised. Held at exit for a long time waiting for attendant to answer. Queue of other irate drivers behind me. I'm fortunate in having a choice over airport/parking e.g. birmingham intl. (never let me down like this in 50+ trips by car) and also mode of transport e.g. train. I will only consider Luton airport as a last resort going forward.”

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Posted 10 years ago

“Thank you for sending this information can I just ask please, when I put my ticket in the machine, it requested £148.00 first of all I need to know how this happened,it was luck that we had the paper work in the car FPV37 Number, in fact I was having to argue in to this machine before they let me go from the Disabled Bays at Luton. As lady could not find the reference number. My Wife and I followed these instructions by getting a ticket in the correct car park, I need to know why the machine asked for £148.00. Why did this happen, more vulnerable people might have to had to pay it. I would like an explanation as to why I nearly had to pay that money, I also would like a copy of your report please. I would say a reasonable time of 7 days would be order. I think in America you would fleeced for such an error. Thank You Mr Gareth Thomas”

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Posted 10 years ago

“No sheltered walk to airport, poor exit signage”

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Posted 10 years ago

“What's the point of pre booking if the barriers aren't connected to the system? 4 cars in front of mine had the same problem. They have to call assistance and give then their booking reference. It took about 10 minutes to leave the car park. It's ridiculous.”

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Posted 10 years ago

“Despite pre paying the barrier did not work, but the ticket assistance man was very helpful and dealt with the problem quickly. We will book again soon. Well recommended!”

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Posted 10 years ago

“parking site is in a terrible state; had to change date of entry (arrive a day early) but it wasn't possible to add on a day!”

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Posted 10 years ago

“very easy service, bus is regular to transfer from car park to airport. Thank you”

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Posted 10 years ago

“does not matter what time of day they always are happy and helpful keep it up”

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Posted 10 years ago

“Would be helpful if the vrm opened the barrier automaticly”

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Posted 10 years ago

“Great value, easy to find and close to the terminal.”

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Posted 10 years ago

“Disabled parking is very poor. Badly signed, A long walk from terminal. Lots of rough, uneven surfaces and curbs etc. Poorly signed. Gradients which are not planned. No support. No one answers the airport phones when I pressed the 0 for urgent disabled assistance on the IVR. Overall I found Luton parking very poor for disabled people”

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Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews