London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

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Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking online was quick easy and efficient. Long term car park is a very long way from the terminal but the bus turned up quickly. Overall quite satisfied.”

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Posted 9 years ago

“Your a week early”

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Posted 9 years ago

“Efficient and polite service. Our car was waiting for us, so no hassle”

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Posted 9 years ago

“Was good reasonable price buses were quick the signs going to the pink car park really need updating as some signs the pink is white,, an when I put my ticket in on exit it wanted a balance of £19 so I had to ring for assistance as I paid online thank you”

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Posted 9 years ago

“Good signage and info in advance. Pre booking worked well and ticket delivered fast. Worst thing was It Took a long time driving around the car park to find a space. Not good if you are in a hurry. Shuttle bus came quite quickly. No announcements on return bus in dark - would have been helpful to know where we were as we we could not see display screen.”

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Posted 9 years ago

“No problems, just remember where the car is and which bus stop is nearest!”

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Posted 9 years ago

“No problems experienced so far. Convenient place and price.”

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Posted 9 years ago

“All very efficient? Good experience”

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Posted 9 years ago

“excellent”

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Posted 9 years ago

“Excellent location, nearest of airport”

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Posted 9 years ago

“I use your car parks roughly monthly. The only thing I would 'tweak' is the frequency of buses through Mid-Term parking..... it is a chilly waiting space at best...either in the car park or the terminal, and the waiting times seem to be on the long side.... so a small adjustment to pick-up intervals could have a big return in customer happiness. Andy”

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Posted 9 years ago

“We used Priority Parking and were very impressed. Our car was waiting for us when we came out of the airport building, which was what we wanted as we had a late flight and the children with us had to go to school the next day. Worth paying that little bit extra!”

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Posted 9 years ago

“Very easy to park, not stressful and the shuttle buses are always prompt. Made going on holiday a lot easier.”

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Posted 9 years ago

“There is no problem with the parking. I always pay in advance to get the best price, but it is very annoying that every time we try to exit we are not able to and it states we owe a huge amount of money. This is very inconvenient especial late at night to then have to speak to someone over an intercom for them to check your details before being let out. Is there a problem with your system or is it a way to try and get extra money out of tired travellers?”

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Posted 9 years ago

“Fast entry and exit, very convenient”

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Posted 9 years ago

“Book in advance and it's great value. £38 for 2 nights in the short term park. No problem getting in and out. A nice short walk to airport.”

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Posted 9 years ago

“Better signposting of entrance to car drop-off area would be helpful for first time users.”

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Posted 9 years ago

“The surface in the mid term car park is a disgrace. I complained to a member of staff at the airport and they said they would "look into it".”

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Posted 9 years ago

“Really convenient online booking process. Although I made a human error when entering my dates. On leaving after a landing in the early hours my ticket showed wrong (non-prepaid) tariff. I'd booked the week ahead, not the week that had just passed. The attendant responded promptly, and appropriately noted my error and we were able to pass through the barrier without issue or penalty. It seems quite unusual these days to see rationality used to ease customers/ users experience when profit can be made instead of resolving silly errors. Thank you.”

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Posted 9 years ago

“the most difficult thing was finding our way back out of the car park, which was well signed all the way, Although the car park was very busy it was easy enough to find a parking space. bus arrived within 10 mins. When we returned bus was outside. It is only 5 mins journey from terminal to car park and a lot less hassle than off site parking”

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Posted 9 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews