London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,408 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

Questions

Metrics

3.7

Based on 2,408 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“General standard fo car park was poor, little or no signage, poor condition of the tarmac, no confidence in using the car park in near future”

Helpful Report

Posted 10 years ago

“Transport to and from the long term cr park was good. However, there are very few bus stops and the nearest one was a very long way and up a flight of steps from where we had to park. This is not great when it is pouring with rain. Also this is very inconsiderate for people with disabilities or the elderly.”

Helpful Report

Posted 10 years ago

“Short-term car park surface very poor Pre-paid, but no regognition of this when leaving . As it was dark did not see the call button, so went in search of help. Delayed my journey home.”

Helpful Report

Posted 10 years ago

“Had to change my plans and spend longer away - contacted customer services who advised that I could not extend my booking and take advange of lower prices - I had to pay the full daily rate making it extremely expensive.”

Helpful Report

Posted 10 years ago

“Three negatives: the surface of car park is in poor condition, making pushing a trolley difficult. Two pounds for a trolley is a rip-off. And the exit barrier NEVER recognises the fact that I have pre-paid, so I always have to buzz the attendant.”

Helpful Report

Posted 10 years ago

“This was my 1st time parking at luton airport and was really surprised when i pulled up and found it was not even a normal parking road i.e flat and concrete , it was stoney, rubbley and i was not very pleased considering i normaly park at stansted airport when flying and there car park is alot better, the only good thing was the airport was good and easy.”

Helpful Report

Posted 10 years ago

“We had to wait half an hour in the rain to get a bus from Airport to the car park on our return. They were rammed full and customers were left waiting. The wait seemed excessive - twice as long as suggested in your literature. One of the drivers from the medium term parking buses ( which were much more frequent and all nearly empty) informed us that the long term parking was busy because there were so many customers. On a Saturday afternoon that doesn't seem that surprising! - Perhaps more drivers were needed.”

Helpful Report

Posted 10 years ago

“No space in bus ..... Many customers need wait for another one.”

Helpful Report

Posted 10 years ago

“Car parking and shuttle buses fine. I was refused exit with the machine telling me I owed £160. I had pre-paid, was within the time limits and had the paperwork. No reply from the 'Assistance' button so I drove to Customer Services where the female member of staff could not have been more offhand if she tried . 'Sorry about that' would have been fine but a shrug and 'it happens' did not really help.”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,408 reviews