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London Luton Airport Operations Limited Reviews

3.7 Rating 2,409 Reviews
64 %
of reviewers recommend London Luton Airport Operations Limited
3.7
Based on 2,409 reviews
Customer Service
Communication Channels
Email, Live Chat
Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous
Anonymous  // 01/01/2019
Parking was fine but flight got cancelled and arrived a day late and had to pay an extra 32 pounds for one days parking.
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Posted 10 years ago
Excellent...easy to find, close to the departures hall, no waiting for the bus on arrival or departure and car in good order in return. The only gripe is that it was quite expensive for just a 4 day stay....but there is very little other choice apart from long stay...hence my score of 4 stars and not 5 stars.
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Posted 10 years ago
I found them extremely helpful and refunded our over payment immediately
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Posted 10 years ago
Signposted to long term car park were very good parking was plentiful and well lite as we arrived at 4 o'clock in the morning it was freezing cold but bus service was excellent very frequent straight to terminal doorstep on return again faultless service will definitely be using it again why pay all that money for a cab That you can't even reply on to be on time great service thank you luton airport and bus driver's
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Posted 10 years ago
Directions to Car Park were incorrect and sent us to Holiday Inn instead. Poor information at Airport regarding position of Pick up point
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Posted 10 years ago
Easy to book; problem-free entry and departure. Efficient free transit coach to /from the terminal. It's all you need.
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Posted 10 years ago
very good,, easy to drive and near the airport.
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Posted 10 years ago
Good location and good bus transfer service. Only problem arises if you have changed the car registration details and then everything is not automatic and you need to press button for assistance.
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Posted 10 years ago
Booking on the website, parking and getting to the airport were all quick and easy :)
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Posted 10 years ago
All straightforward. Mid stay is closer than most airport short stays.
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Posted 10 years ago
It takes 15 mins to drive to the long-term car park from the airport terminal and another 15 mins in the bus to get back. Buses seem fairly frequent though. On departure, the machine indicated we had to pay to exit at double the amount we had already paid up-front. I was about to get irate, but when I pushed the help button, the official recognised my name from the car number plate, saw we'd paid and let us through.
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Posted 10 years ago
I Will definitely use it again 10/10 staff 10/10 parking
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Posted 10 years ago
I had booked a one hour stay. When I got to the exit barrier and entered my ticket it said that I needed to pay a further 8.43 GBP. I had been parked less than hour. I pressed for assistance which took a very long time to respond. The assistant then said that the charge was correct. I said that it could not be as I had paid a pre-booked space for one hour. She went away and on coming back gave no apology - just said - 'the barrier is opening now". No explanation, no apology - no care. Very Very poor service.
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Posted 10 years ago
It was fine, but when leaving something went wrong and it asked me to pay £108. I spoke to someone who fixed the problem
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Posted 10 years ago
All fine BUT 1) Exit signs just not clear enough......: late night, dark, disorientated, frosty windscreen (I know - should be crystal clear, but let's face it...) - signs need to be HUGE and obvious....I wasn't the only one driving up and down. 2) pre paid but the ticket didn't work on exit - VERY quickly resolved by one push of the button and a pleasant member of staff on the intercom. Would use again, no worries.
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Posted 10 years ago
Service was exactly as described and good value. Much better that off-site parking I used last November which was a nightmare. Surly staff, handing over your car keys to a stranger and literally several miles from the airport. Don't chance it and it isn't much cheaper and you are at the mercy of the (heavy) traffic into the airport. On-site parking for me in the future. Yes, very good service.
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Posted 10 years ago
Bus driver on return to car park was fantastic. Waited for my wife to arrive as she'd been delayed a few minutes. Bags waiting for us I baggage reclaim. Very smooth all the way
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Posted 10 years ago
The pedestrian access from the car to the terminal was terrible. The was no space to pull a suitcase through and a MAJOR detour had to be made to get to the crossing. We had children with us and marching round a carpark to try and get to the terminal was NOT AT ALL SAFE!! This desperately needs to be fixed!!
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Posted 10 years ago
My flight was delayed and I had to pay £20 on top of my already paid booking.
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Posted 10 years ago
Perfect
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Posted 10 years ago
London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews