London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,408 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

Questions

Metrics

3.7

Based on 2,408 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

Write Your review

Tell us how London Luton Airport Operations Limited made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a bit too expensive but otherwise no problems”

Helpful Report

Posted 9 years ago

“I want to review the airport as a whole not JUST your parking. This has to be one of the worst and most customer unfriendly airports in the world. My heart sinks whenever I HAVE to fly from the place. It is nothing short of a disgrace. I really do not care about your parking. Parking is hardly a difficult thing to arrange. It is the rest of the airport that needs addressing!1”

Helpful Report

Posted 9 years ago

“Everything was ok until I tried to leave. The system did not recognise my car registration so wanted to charge me £182.”

Helpful Report

Posted 9 years ago

“pre booked - but as seems normal the plate recognition on arrival didn't work - however as long as you have booking reference just have to talk to quick and efficient person who helps via intercom on exit machine and barrier lifted. I'd actually overstayed by a couple of hours but was politely told "not a problem". That certainly made up for the slight inconvenience. will used again.”

Helpful Report

Posted 9 years ago

“online booking worked well, but for the mid term car park it would be quicker to walk to the terminal than waiting for a bus. Unfortunately they don't provide a pedestrian route, you would have to climb over the railings.”

Helpful Report

Posted 9 years ago

“As I am not parking there until September I can't give a review! So I am not sure why yoy are asking now.”

Helpful Report

Posted 9 years ago

“Getting from the long stay car park to the airport was quick and easy. Unfortunately I had to wait over 30 minutes to get from the airport to the car park.”

Helpful Report

Posted 9 years ago

“Car park surface is very rough and has a lot of potholes and therefore deep puddles in bad weather. Also there are not enough walkways between cars or at end of rows, so getting from your car to the terminal with luggage is actually more difficult than expected, like a maze.”

Helpful Report

Posted 9 years ago

“The parking itself was all very straightforward however on trying to exit there were massive queues as no-one could get out as the machine was trying to charge everyone again. Once the attendant responded the gate was opened and alleviated the problem.”

Helpful Report

Posted 9 years ago

“The " spaces ' signs on 3 lanes were not accurate , there were no spaces.”

Helpful Report

Posted 9 years ago

“Experience on departure was fine. When arriving back to Luton and going back to the car park the wait for the shuttle bus was longer than expected. The machine also tried to charge me an additional cost when exiting the car park even though I had already paid for the car park and was exiting before reaching the maximum stay.”

Helpful Report

Posted 9 years ago

“Every time we have used the service we can't exit using the ticket (even though we have pre-paid). This means we get stuck at the barrier (apparently owing a huge sum ~£300 in Parking fees) and have to contact the operator, which isn't great!”

Helpful Report

Posted 9 years ago

“Short term car park very convenient in terms of ease of entry/exit and proximity to the terminal, but with a very poor road surface and poorly marked bays.”

Helpful Report

Posted 9 years ago

“Car park on unmade land, ok, reasonable value.”

Helpful Report

Posted 9 years ago

“Overall I was happy. Was easy enough to get in and out. Although my pre-booking didn't work on exit which was annoying. But after calling through I was released and all was sorted.”

Helpful Report

Posted 9 years ago

“How about re surfacing the short term area to be in line with other London airport car parks.”

Helpful Report

Posted 9 years ago

“The mid-term car park is very poorly surfaced and it was also quite difficult to find vacant spaces. On return, we had to wait far longer than ten minutes for a bus. In fact, two long term buses came before our mid-term bus.”

Helpful Report

Posted 9 years ago

“Took time to find a place in the short term car park.. Not orgainsed, new surface needed”

Helpful Report

Posted 9 years ago

“Finding parking space a little difficult, then saw sigh to departures made my way there only to find there was a wire fence lucky meet some people & they weaved their way through the parked cars & found the way to the departures. Do hope next time there will be some sort of a path to get one to the right place.”

Helpful Report

Posted 9 years ago

“i must admit to being a trifle disappointed . When we fly from John Lennon Liverpool we are greeted at the entrance by a barber shop,quartet who put us in eaxctly the right frame of mind for our forthecoming holiday .. At Luton the absence of any sort of musical welcome did leave us feeling a little flat . Are fanfareless. car parks the norm in the south of England . .? Morag Teckniss ,”

Helpful Report

Posted 9 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,408 reviews