London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

Questions

Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

Write Your review

Tell us how London Luton Airport Operations Limited made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good amount of parking. Only downside is the time it took the bus to come on the way back to the car park.”

Helpful Report

Posted 9 years ago

“I parked there for the first time. When I was leaving I have put my ticket in the machine and it came up with the outstanding amount so I pulled off. When I tried to speak with someone on the intercom the voice explained that I don't owe anything mentioned my name and I'm good to go. I thought that I shouldn't really be prompted to speak with someone but the overall experience was very good.”

Helpful Report

Posted 9 years ago

“Location and convenience are really good but some of the staff when you are going to collect the car need some customer service training as they were not keen to help or to not interested if you need any help. Some courtesy goes a long way and makes difference without hurting anybody.”

Helpful Report

Posted 9 years ago

“On exit, at 12.00 at night, the barrier machine showed an amount payable of £168, when the parking was prepaid, limited staff to assist, delayed exit by 20 minutes.”

Helpful Report

Posted 9 years ago

“Easy to get in and park, booking online was easy, however on leaving the booking wasn't registered and so I had to ring through to someone to let me out”

Helpful Report

Posted 9 years ago

“Good signposting and close to the terminal, however there were no clearly marked bays and the road system within the car park was not clear. There was no one-way or two-way system, it just seemed like a free-for-all to find a space.”

Helpful Report

Posted 9 years ago

“Is perfect for a short trip or when you are late to get to the airport however the price is quite expensive. Buses coming each 15min and take 10mins to get to the departures.”

Helpful Report

Posted 9 years ago

“We parked in the mid-term parking. Finding an empty parking space was very difficult, although we eventually found one. Waiting for a bus to the terminal was unpleasant, with the shelters being completely unsuited to the task, not keeping us dry or out of the wind. On the return, the experience was even worse. We were unable to board the first bus due to crowding, and we only just got on the second one which arrived about 15 minutes later. All told we were waiting almost 30 minutes for a bus back to our car, which was disgraceful given the car park was only 1/3 mile from the terminal. We should have walked back, but the driver of the first bus promised one would be with us "very soon". As it turned out, it was the same bus and the same driver who arrived back. It'll be a long time before I use that parking service again.”

Helpful Report

Posted 9 years ago

“Very convenient and easy to use. Wouldn't hesitate using again.”

Helpful Report

Posted 9 years ago

“Managed our earlier return very well”

Helpful Report

Posted 9 years ago

“i've booked my parking for 17th of may and the email requesting review came in 06th of may so based on my imagination i rate the service very poor.”

Helpful Report

Posted 9 years ago

“Appalling. Parked in the generously named 'mid-term' car park in order to collect a friend. Her flight arrived 45 minutes late. We then waited 15 minutes for a bus back to 'mid term'. For a total of just over 1 hour and 20 minutes of parking I was billed £21. A joke. 30 minutes free parking doesn't even give you time to get to the terminal and back with no delays. At Stansted, you get 1 hour of free parking in mid-term, plus the 2nd hour for £1, and only after that do daily rates apply. I will be advising everyone I know to avoid Luton and this ludicrous car park like the plague.”

Helpful Report

Posted 9 years ago

“Easy to find the car park Bus services both ways excellent, particularly the drivers”

Helpful Report

Posted 9 years ago

“1) you need to surface the road in the car park. difficult to move luggage on the car park. 2) was raining and windy in my return - covered car park and covered area leading to car park would be good. 3) would prefer to fly from Heathrow instead as a result”

Helpful Report

Posted 9 years ago

“Mid term easy and straight forward to use; regular buses to and from terminal. Better value and service than Stansted!”

Helpful Report

Posted 9 years ago

“Paid up front on line. Then charges £63 to exit car park. No assistance available. Be careful if you book Mid term car parking. Apparently their number plate recognition software is problematic. Many other drivers were having problems as I left.”

Helpful Report

Posted 9 years ago

“We had booked Mid stay on a special offer for 5 days. Our airline cancelled our return flight and put us on a flight 3 days later. We telephoned to ask to extend the booking and were told we couldn't as it was a special offer which couldn't be changed. We would have to accept the excess charges as we tried to exit the car park. We researched and found it was cheaper to re book but this of course meant we would lose the original payments. This was no fault of ours that the airline cancelled. Your approach means that no-one can use your special offer with safety since you don't allow for things which happen out of our control. When I get time I will think about how best to warn others of your approach.”

Helpful Report

Posted 9 years ago

“Its took ages to bus come and pick up us from airport station to transfer us to parking more than 35 minutes. (18:00 - 29 April 2015)”

Helpful Report

Posted 9 years ago

“great carpark easy transfer”

Helpful Report

Posted 9 years ago

“We had no problems with the parking. We booked ahead so it was reasonably priced. The system was easy to use, including altering our booking online when I realised I had put in the wrong times. We were concerned about the frequency of buses to the parking lot since we had a late-night flight on the way back, but shouldn't have been - one arrived within moments of us reaching the stop.”

Helpful Report

Posted 9 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews