London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

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Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Location on the airport very good. but on our return the barrier would not open saying excess charge even though there was plenty of time left on the ticket. pressed for assistance and it took ages for some one to answer by this time there was a big line of traffic behind all shouting for us to move out of the way . this was not only happening at our barrier but the other one to we parked on the mid term car park.”

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Posted 9 years ago

“Got quite wet waiting for the Bus.”

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Posted 9 years ago

“For the amount Luton charges for this car park, the surface is an absolute disgrace and there are no marked bays so it is all a bit haphazard. it is also very poorly signposted to the exit. Since the exit route from the other drop off area has been run round the outside of it, you can no longer go up a row and drive round the end. I have seen a more professional shambles in Helmand province! Another example of airport operators screwing customers to benefit shareholders and compensate for competition pressure on landing fees.”

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Posted 9 years ago

“Well sign posted and easy to find. Parking was good. The transfer to the airport and back was good.”

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Posted 9 years ago

“The car park was full with a queue of other people trying to park too. I had to drive round 6 times - still no space so parked on some white lines and hoped for the best. I nearly missed my flight and left my mobile in the car in my panic so disasterous experience all round. Whoops I have just seen this was a review for Luton airport - my experience there was excellent - have since parked at Stansted where I had the above disaster - sorry to mix them up.”

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Posted 9 years ago

“Parking spaces weren't great but not terrible and when we tried to leave our prepaid ticket didn't work and we had to phone for assistance, the phone rang for quite a while but when it was answered it was resolved quickly.”

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Posted 9 years ago

“Only issue seems to be the waiting time at the terminal to get back to the car park, I waited about 20 minutes for a bus and this was at about 18.30. I've experienced this type of delays before”

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Posted 9 years ago

“The number plate recognition machine misread my number on the way in, I ended up paying again on the way out and claiming a refund which came through promptly. Other than that, fine.”

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Posted 9 years ago

“Your review system is broken, I have received this prior to my actual booking, how should I be able to review if I haven't parked yet. Not that I am going to review it, but just letting you know of you system issue.”

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Posted 9 years ago

“All fine. No problems.”

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Posted 9 years ago

“Short stay car parking signage around the front of the terminal is awkward to follow and caused me some confusion. The car park itself is awful and in desperate need of resurfacing and properly marking out for traffic flow and parking. I returned on a very rainy morning and the potholes around the car park caused me to get wet feet. The ONLY saving grace for the short term parking is that it is close to the terminal.”

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Posted 9 years ago

“The parking space was perfect, the bus ride short, but it took me 20 minutes to get out of the parking lot because the number recognition didn't work and I had to find my booking reference.”

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Posted 9 years ago

“very good and safe car park”

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Posted 9 years ago

“My holiday is not until 30th May”

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Posted 9 years ago

“Very good service and very friendly will use you again”

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Posted 9 years ago

“A very easy parking arrangement. Paid online in advance and received clear instructions. Would definitely use again.”

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Posted 9 years ago

“Very efficient and polite”

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Posted 9 years ago

“I booked online, there was a hold up attempting to enter at 04.00, I parked up, caught the bus which was fine. Upon leaving I was held up for payment. I had paid via a card, this was not recognized and I was asked to pay. I wouldn't do this . After giving my reference number I was eventually released. There were many other vehicles held up for the same reason. Appalling experience, one that I will not be repeating.”

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Posted 9 years ago

“Great car park, easy to find, easy to park. Buses turned up both directions straight away and no waiting time Only bad point was when i put my ticket in the barrier it tried to charge me £172 for my stay but i just used the call help button and spoke to the operator who was very efficient and all was sorted!”