We are sorry for your experience. Something went wrong with the delivery of your package. Our Customer Service Department will reach out to you today and get this resolved ASAP.
“I ordered 2 brush sets and 3 holders and everything came in perfect condition, everything looks wonderful thanks so much! It was packed with such care too really appreciate that! Thanks to your packers and makers and everyone! Flawless products I will be shopping again!”
“I love Luxie's products however the shipping is horribly prohibitive. I bought the brushes because I needed the particular ones I got, but it's unlikely that I will be a returning online customer.”
We are so sorry to hear that you might not be coming back to us. Please let us know about your shipping experience so that we can try to improve our service, you can reach us at info@luxiebeauty.com. BTW, we do offer free shipping on U.S. purchases over $20 and are working to bring down the cost of international shipping as well. Thank you for the review and feedback.
“I love brushes made by Luxie! They are very soft and work well. I also like how the designs change. Only thing that kind sucked was paying duty on top of shipping. Most places I have purchased from doesn’t incur duty fees. I would however buy again”
Hi Araceli, please tell us more? We want to make sure you have the best possible experience with our products and would love to know what did not meet your expectation. Please reach out to us at info@luxiebeauty.com we would love to know more. Thank you for your review.
