“Mijn dochter (14 jr) was "per ongeluk" lid geworden van luxplus na een bestelling. We hebben binnen de eerste maand opgezegd voordat er een betalingsverplichting bestond voor het abonnement. In augustus ik. Kregen we daar ook een bevestiging van. Nu toch ( half november) een automatische incasso gekregen voor het niet bestaande abonnement. Lieve Anna en beste Yannick, is dit nu gewoon proberen toch te kunnen cashen? Uiteraard hebben we de afschrijving gestorneerd! Noem het zo je wil, ik geloof in ieder geval niet in een foutje maar ervaar dit als oplichting. Wees gewaarschuwd! Doe geen zaken met luxplus.”
“Do not buy anything from this company I noticed £8.99 per month unknowingly coming out of my account for what? I paid for the product when I purchased it and it was not clear I was signing up for a membership, would never order off them again. This also happened to my 87 year old mother. BEWARE AND CAREFUL”
“Utterly shocked to find out they have been withdrawing 8.99 per month for well over a year. I am so upset by this and the website does not make it clear you are entering into a contract at all. They send a generic email explaining there fraud is legal. How on earth do companies like this get away with it. They compared themselves to Netflix and spotify. I don’t think so luxus, don’t tar reputable companies with your practice. You are not like Netflix or spotify, they make it very clear what you sign up for! I just bought a bottle of perfume and unknowingly have be funding you 8:99 a month and you will not refund me! It’s heartbreaking and disgusting! You should be ashamed of yourselves! Anyone working there... how do you sleep at night knowing how many people you are scamming daily???”
“Automatically enrolled into an £8.99 per month subscription? Conveniently no email confirmation, just realised after I was charged? Would NOT recommend”
“Automatically enrolled into a subscription of £8.99 a month? Conveniently no email confirmation to let you know you have signed up for this. Only find out once first payment taken. Would NOT recommend.”
“Dette må være noe av det merkeligste innen svindel jeg har vært borti. Etter å ha bestilt et kosmetikk produkt, og dermed blitt medlem av luxplus, oppdager jeg at jeg siden bestillingen har blitt trukket kroner 99 per måned. Disse 99 kronene per måned blir jeg trukket kun for å være medlem. Medlemskapet skal visstnok sikre meg rabatter. Dette er første gang jeg opplever å betale for en rabatt!”
“Unauthorised subscription!
Unauthorised subscription! They have taken £18 from my Paypal account without my knowledge. Their website does not make it clear that if you make a purchase you are automatically entering into a £8.99 monthly subscription agreement. It’s a disgraceful scam.”
“Horrible company. They charge 8.99per month for what must be the worst service I've ever experienced. The customer service would not care less about the customer. The delivery is several weeks but they will not help if it is not arriving or chase it up. Horrible company to deal with. They won't let you speak to anyone else other than one customer service rep that won't help.”
“While (only just) legal this business model is highly unethical.
Uses a web storefront to lure consumers into a paid monthly subscription which is just small enough to go unnoticed for a while.
I have little doubt that the revenue generated by this subscription is their main source of revenue and the very reason for the webstore.
In short. It's a scam. Don't touch this site and if you have, contact your local consumer protection agency and have this business model outlawed”
“Luxplus is a scam website, stay away, they trick you into buying a cheap product then illegally continue to take £8.99 per month for a bullsh#t membership! the company is based in Denmark so good luck trying to understand who these con-artist are!”
“I purchased an item from Luxplus back in February 2018. Without realising it I have now been informed that I had chosen the membership price, i would never select this as I do not buy regularly from any suppliers. I had not thoroughly checked my visa statement and a year later I discover that the fee i thought was paying for a magazine subscription is actually pertaining to a one off purchase from Luxplus. The original purchase wasn’t even for me it was something my mother had wanted, even more reason for me to not have chosen a membership. Nevertheless my credit card has been debited £8:99 for the last year and a month. On discovering this error i contacted them and other than offering to cancel the membership there is no recompense. I strongly advise others to purchase their products from non membership sites this is an utter con and I have never received any confirmation of a membership account or a password ot anything else supporting my choice. I an appalled at their customer service and cannot believe that this is legal. I will be contacting a solicitor and informing as many friends and associates as possible. Do not use this company”
“That's the worst thing I had to see. I paid the money and did not get my product. When I asked for a message I want to get back the money they just ignore me. Be careful here are thieves”
“Exact same has happened to me this is a con do not give them your credit card details. They waited 6 months before taking payments probably in the hope I would not notice.”
“Fraud! Avoid!!! Taking £8.99 subscription a month without consenting it knowing about it, tiggered only buy the purchase of the product!
Very deceitful indeed!
Shame on you luxplus.... seeing all these comments here they shouldn’t get away with it. I’m going to the ombudsman and trading standards , this can’t be legal!”
“I searched online for a fragrance for my mum and luxplus came up at a good price so I ordered it now I find that £8.99 is being taken a month from my my bank, nowhere did it show that I would be charged a subscription for ordering this.
IT SHOULD BE MADE CLEAR WHEN ORDERS ARE MADE”
“STAY AWAY FROM THOSE SCAMS! they use Paypal to rip you off , every month and even after causation of "standing order" still "remind "you to pay subscription fee , I tried to get back - but they are "cleaver "and make you "AGREE" even you do not "agree" on fees! NEVER TO VISIT THIS SITE is a scam!”
