“After you place an order, they automatically register you to their membership. Do not order from them, unless you are aware of the fact that you need to unsubscribe right away from their membership!! Even so, I did it, but my request wasn't registered or ignored. Since 2015, I payed 89dkk/month, without even knowing that, being sure everything was cancelled.”
“I wish I read reviews before ordering from this Disgraceful thieves.
THIS COMPANY SHOULD BE CLOSE DOWN!!!
they make you sign up for membership and deduct money from your account without you knowing. Con !!!!
a horrible company that steals people's money. I am very angry they have been making money from my account for many months without my consent and they have refused to refund. pathetic thieves !!!!”
“Thieves, even if you choose not to subscribe they sneak it in your payment so that you unknowingly agree to it. Luckily I saw it in my pre-authorised payments in Paypal. Surely thats illegal.”
“Do not use this company they are thieves. I cancelled my membership on the correct day and they still took my money. They’ve confirmed my membership is cancelled, but won’t refund my money. Very bad customer service, beware”
“Be aware! This company have been charging me for 8.95 euros each month and I did not notice it until today. I did not even know what Luxplus was about until I did not open their website. I checked up my e-mail for past orders and it turned out that I have bought only one thing in the past, during the last year. However, I ordered through my phone using company's mobile website which NEVER ever asked for my permission for this membership, NOR did ever the bank asked me to authorize it (which I have to do first in order for company to start taking money). This Luxplus just forcefully took money out from my account without any permission. DISAPPOINTED! Luxplus is a complete fraud.”
“Fraudulent company. Their phone number is non existent 0808 164 0908. They do not reply to any emails. They take payment and do not deliver the goods. STAY CLEAR from luxplus, rather luxminus”
“Ordered products and received email stating goods dispatched but never arrived. Wrote to customer support and no reply. Total scam company do not buy”
“scam! i purchased one item and did not sign up for anything, got no emails regarding subscription and when i noticed 8.99 coming out of my account i sent around 8 emails and no one ever replies! be aware,”
“Thieves, never I said never order to this crooks!!! Who do you think you are ? Do you know how people work hard to earn their life? Retrieving 8.99 from their account each month. For what? May God punish you and your entire generation for all the money you collect without authorization.
Thieves!!!”
“Appalling company to deal with.... steer clear at all costs.
Customer service id dreadful.
The monthly'membership' fee is a complete scam.... so make sure that should you be foolish enough to deal with this bunch of con artists that you have checked and double checked that you havnt signed up to be debited £8.99 every month”
