“Do not use this company they are thieves. I cancelled my membership on the correct day and they still took my money. They’ve confirmed my membership is cancelled, but won’t refund my money. Very bad customer service, beware”
“Be aware! This company have been charging me for 8.95 euros each month and I did not notice it until today. I did not even know what Luxplus was about until I did not open their website. I checked up my e-mail for past orders and it turned out that I have bought only one thing in the past, during the last year. However, I ordered through my phone using company's mobile website which NEVER ever asked for my permission for this membership, NOR did ever the bank asked me to authorize it (which I have to do first in order for company to start taking money). This Luxplus just forcefully took money out from my account without any permission. DISAPPOINTED! Luxplus is a complete fraud.”
“Fraudulent company. Their phone number is non existent 0808 164 0908. They do not reply to any emails. They take payment and do not deliver the goods. STAY CLEAR from luxplus, rather luxminus”
“Ordered products and received email stating goods dispatched but never arrived. Wrote to customer support and no reply. Total scam company do not buy”
“scam! i purchased one item and did not sign up for anything, got no emails regarding subscription and when i noticed 8.99 coming out of my account i sent around 8 emails and no one ever replies! be aware,”
“Thieves, never I said never order to this crooks!!! Who do you think you are ? Do you know how people work hard to earn their life? Retrieving 8.99 from their account each month. For what? May God punish you and your entire generation for all the money you collect without authorization.
Thieves!!!”
“Appalling company to deal with.... steer clear at all costs.
Customer service id dreadful.
The monthly'membership' fee is a complete scam.... so make sure that should you be foolish enough to deal with this bunch of con artists that you have checked and double checked that you havnt signed up to be debited £8.99 every month”
“Mijn dochter (14 jr) was "per ongeluk" lid geworden van luxplus na een bestelling. We hebben binnen de eerste maand opgezegd voordat er een betalingsverplichting bestond voor het abonnement. In augustus ik. Kregen we daar ook een bevestiging van. Nu toch ( half november) een automatische incasso gekregen voor het niet bestaande abonnement. Lieve Anna en beste Yannick, is dit nu gewoon proberen toch te kunnen cashen? Uiteraard hebben we de afschrijving gestorneerd! Noem het zo je wil, ik geloof in ieder geval niet in een foutje maar ervaar dit als oplichting. Wees gewaarschuwd! Doe geen zaken met luxplus.”
“Do not buy anything from this company I noticed £8.99 per month unknowingly coming out of my account for what? I paid for the product when I purchased it and it was not clear I was signing up for a membership, would never order off them again. This also happened to my 87 year old mother. BEWARE AND CAREFUL”
“Utterly shocked to find out they have been withdrawing 8.99 per month for well over a year. I am so upset by this and the website does not make it clear you are entering into a contract at all. They send a generic email explaining there fraud is legal. How on earth do companies like this get away with it. They compared themselves to Netflix and spotify. I don’t think so luxus, don’t tar reputable companies with your practice. You are not like Netflix or spotify, they make it very clear what you sign up for! I just bought a bottle of perfume and unknowingly have be funding you 8:99 a month and you will not refund me! It’s heartbreaking and disgusting! You should be ashamed of yourselves! Anyone working there... how do you sleep at night knowing how many people you are scamming daily???”
“Automatically enrolled into an £8.99 per month subscription? Conveniently no email confirmation, just realised after I was charged? Would NOT recommend”
“Automatically enrolled into a subscription of £8.99 a month? Conveniently no email confirmation to let you know you have signed up for this. Only find out once first payment taken. Would NOT recommend.”
“Dette må være noe av det merkeligste innen svindel jeg har vært borti. Etter å ha bestilt et kosmetikk produkt, og dermed blitt medlem av luxplus, oppdager jeg at jeg siden bestillingen har blitt trukket kroner 99 per måned. Disse 99 kronene per måned blir jeg trukket kun for å være medlem. Medlemskapet skal visstnok sikre meg rabatter. Dette er første gang jeg opplever å betale for en rabatt!”
“Unauthorised subscription!
Unauthorised subscription! They have taken £18 from my Paypal account without my knowledge. Their website does not make it clear that if you make a purchase you are automatically entering into a £8.99 monthly subscription agreement. It’s a disgraceful scam.”
“Horrible company. They charge 8.99per month for what must be the worst service I've ever experienced. The customer service would not care less about the customer. The delivery is several weeks but they will not help if it is not arriving or chase it up. Horrible company to deal with. They won't let you speak to anyone else other than one customer service rep that won't help.”
